Case Study - Bendix

450+

12 FULL WORKWEEKS

1,800+

administrative hours saved annually

reclaimed for strategic work

employee onboarding events launched

BACKGROUND Bendix Commercial Vehicle Systems designs, develops, and supplies leading-edge active safety technologies, energy management solutions, and air brake charging and control systems and components. A member of Knorr-Bremse, Bendix is headquartered in Avon, Ohio and employs nearly 4,000 people. Bendix has been a valued Rival customer for 10+ years.

3 manufacturing plants across U.S. and Mexico

THE CHALLENGE For Astrid Hintze and the HR team at Bendix, managing onboarding and offboarding documents had become tedious and time-consuming. For each new hire onboarded, HR had to follow these steps once receiving a completed employee form: download a single PDF, split it into separate files, rename every document manually, and re-upload them one by one into UKG PeopleDoc. Offboarding had its own set of manual uploads and reminders to IT. What should have taken seconds was taking up to 15 minutes per employee and creating backlogs during busy hiring periods. Beyond the administrative drain, the process carried real compliance and audit risks. Misfiled documents, incorrect dates, and upload delays were common. With limited support and growing complexity across regions like Mexico and Canada, Bendix needed a faster and more reliable way to automate and customize documentation across a multinational workforce.

“Prior to integrating Rival and UKG, each completed employee form was manually uploaded into UKG PeopleDoc. With an average of 1,800 completed forms per year, this left plenty of room for error, opening up Bendix to compliance risks and delays in onboarding and offboarding.”

THE SOLUTION Bendix partnered with Rival to transform a manual, error-prone process into an automated, audit-ready journey that gives HR more control across regions.

Streamlined document integration with UKG: HR now uploads complete, compliant document packages into UKG with a single click in Rival. They've eliminated manual steps and integration errors while cutting handling time to near-zero. Automated offboarding notifications: Rival notifies IT up to 10 days in advance of an employee’s departure, giving them time to revoke system access and close compliance gaps.

THE BENEFIT Rival is helping Bendix’s team work faster and with more confidence. The platform’s flexibility makes it easy to meet local language and compliance requirements on the backend while delivering a seamless experience for employees on the frontend.

“My team loves the system. The Rival platform is really user-friendly with no limitations. We can use the system to customize whatever we want to.”

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450+ hours or 12 workweeks saved annually for HR

THE RESULTS

Location-specific journey customization: Rival gives Bendix the speed and configurability to operate as a global organization while still incorporating local nuance. They’ve customized region-specific journeys, languages, and fields without sacrificing consistency or compliance. No-code configuration: Using Rival’s self-service drag-and-drop builder, HR can adjust forms, tokens, and journeys in minutes—no IT tickets required.

Bendix credits Rival’s proactive, hands-on support for making implementation seamless—a refreshing change from the slow, third party-dependent support models they experience with other vendors.

“Rival took the lead on setting up all the configurations for us. I just told them the process and the system we needed to store everything in. I’m in HR, not IT. I don’t always understand IT language. They are lifesavers. They know how our business works and have answers to my questions before I even ask.”

Cut compliance-related errors and accelerated audit readiness with automated document uploads and offboarding alerts.

Enhanced customization and localization with regional journeys in Mexico and Canada

Strong adoption and happier teams led to a rapid expansion of HR workflows in the first two months.

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- Astrid Hintze, Regional Project Lead, Bendix Commercial Vehicle Systems

ADDITIONAL RESOURCES