Gainsight Case Study

The Company

Gainsight by the numbers

One of the Highest Rated Cloud Computing Companies to Work for (Glassdoor and Battery Ventures)

Named to The Deloitte Technology Fast 500 Awards

50% YOY Growth (2021)

Ranked #1 among Best Places to Work by Glassdoor (2023)

Gainsight is a fast-growing, fast-moving solution provider with a rock-solid commitment to building inclusion and diversity among its teams. It sought an easier, faster and more inclusive way to search, source and engage with underrepresented talent on a global scale.

The Challenge

The Results

trinityrail

With Search, Gainsight uncovers and engages passive candidates quickly and with less effort. When Gainsight joined the Vista Equity Partners portfolio in 2020, Search continued to power its growth and scale.

Day 365

Day One

Offer Letter

82%

Amet est placerat in egestas erat imperdiet sed euismod nisi.

Pre-joiner portal, interactive conversation, myLearning access

Classroom orientation, global content with a local perspective

52 weeks of content, digital interactive stories, Accenture 101 blog

Case study | SEARCH

Gainsight offers powerful customer success, product experience and community engagement solutions that enable businesses to scale efficiently, create alignment and put the customer at the heart of innovation. Clients choose Gainsight to help them drive acquisition, increase product adoption, prevent churn and grow with renewals and expansion.

Interested in Learning More?

Talk to an Expert

Rival goes beyond traditional talent management to help our clients attract, retain and align people to their business.

Offboarding, M&A, Transfers

Additional Experiences

The Solution

Make fast-paced recruiting more targeted and less time-intensive

Find candidates and contact information not on LinkedIn

Build custom messaging campaigns that effectively communicate with candidates

Hire and retain the world’s best talent by increasing talent pool diversity

Automate and digitize their forms and workflows

Integrate data between ATS, HRIS & Onboarding to deliver seamless, accurate, pre-filled forms

Deliver customized, yet consistent experience across languages and geographies

Enhance new joiner enculturation with a cadenced delivery of content for a ‘just-in-time’ experience

Engage

Attract

Automate

Discover

Gainsight implemented Search to:

Teamwork Brainstorming Meeting and new startup project in workplace, Quality successful work concept, vintage effect.

Male hand holding smartphone. Businessman using laptop computer and digital tablet while working in the cafe. Mobile app or internet of things concepts. Modern lifestyle in digital age.

African businessman typing e-mail on laptop using online application pc software, black man mailing client writing e letter on computer screen, business correspondence concept, close up rear view

Multiracial colleagues indian and caucasian young women having coffee break sitting together at desk in office. Diverse students interns friends looks at pc screen talking discussing working moments

Abstract blur calendar page flipping sheet close up background

Businesswoman making notes looking at a laptop computer at office. Woman entrepreneur sitting at the table writing notes while working on laptop.

Additional Content

Watch Sizzle Video

Download Brochure

Search has much better outreach and different capabilities. It’s much better for DEI searches…way above and beyond other traditional sourcing solutions. Most recruiters are searching for the same candidates in the same professional networking pools, but Search gives you different results. Director of Talent Acquisition Gainsight

Recruiting underrepresented groups

With Search’s one-click diversity filters and AI for inferred skills, Gainsight sorts search results by underrepresented groups based on the candidate’s history and affinity groups.

Increasing early-in-career hires

Search’s “next role” prediction tool has supported Gainsight’s increase in early-in-career hires. “Early-career folks are hard to find because they don’t have solid LinkedIn profiles yet, but Search’s tools help us predict their skills and appropriate next role,” noted Gainsight.

Reducing unconscious bias

Search’s DEI and content review tools enable Gainsight hiring managers to hide and anonymize candidate information, ensuring they consider the best candidates for interviews without fear of unconscious bias.

Building more inclusive messaging

By applying Engage’s inclusive language alerts and Unbiased Sourcing Mode, Gainsight communications are reviewed to eliminate unconscious bias. Gainsight notes its frequent use of Engage’s messaging feature that alerts recruiters to any bias and ensures more inclusive language.

Hours of saved time

Gainsight recruiters use Engage’s automated drip campaigns and “send on behalf of” features to save hours of time. Drip campaigns can be set up ahead of time; passive candidates are added with a few clicks and the automation takes care of the sending and timing.

Faster responses, better engagement

With the Engage features and tools, Gainsight recruiters more quickly find accurate contact information to contact passive candidates. Plus, a passive candidate’s LinkedIn profile information can be added to an existing drip campaign with just a few clicks.

Rival is first and foremost a partner that helps me meet my hiring goals – and a software company second. They’re a true partner, and that’s not always the case with vendors. Senior Director of Talent Acquisition Gainsight