But what happens when something goes wrong? Surely organisations are better equipped than individuals to deal with technical issues?
Actually, no. Most personal technology is supported by customer services teams who can be contacted online or by phone and it’s increasingly common to talk to a bot to get things fixed. When employees experience tech issues they should get in touch with IT to help. However, many people avoid the formal processes as they aren’t always effective. They choose instead to get in touch with their special IT contact who problem solves outside of the system.
An example of this is a password reset: in many firms, employees are required to go into the organisation to undertake this simple activity.
Imagine being locked out of your personal Google drive and being told you had to go to Google’s headquarters in London to gain access. It would be ridiculous. But that’s what organisations ask their people to do. No wonder they’re finding ways round the system. Unless organisations find ways to work with employee expectations, they’ll find themselves struggling to work as flexibly as customers and the organisation demands.
CHOOSE THE RIGHT DEVICE
In many organisations, employees may want to bring in their own devices, procure their own service subscriptions and install their own applications. Eventually, they may find creative ways – more or less secure – to connect to the corporate network, access email, directories and various data such as customer records, price lists and more.
Think this isn’t happening in your organisation? Research shows that although 40 percent of IT decision makers allow employees to access corporate information from employee-owned devices, 70 percent of employees do this. That’s a significant disparity, and means that most firms have no real handle on what’s actually happening in the systems they manage.
The reason employees are doing this is because your IT isn’t allowing them to work in the way they want, and their home user experience shows that there are better alternatives.
Why Does This Matter?
IMPROVE STAFF ENGAGEMENT & RETENTION
COLLABORATE WITH COLLEAGUES
MONTHLY “PAY AS YOU USE” CHARGING
When we want new technology at home, we buy it online, have it delivered the same or next day, and follow the simple setup process to download everything we need from an online space.
At work, a new hire is very lucky if they’re up and running with a full complement of IT systems on the first day. Often, getting access to everything an individual needs to work effectively can take up to five days.
That’s a full week where a new hire struggles to be productive. It doesn’t make a good first impression on the employee, and limits results for the employer too.
SPEED UP CHANGE & TRANSFORMATION
Simple New User Setup
IMPROVE SERVICE QUALITY AND VISIBILITY
Consumerised User Experience
Without Compromising Security
What is the consumerisation of IT?
Move Forward -
Or Your Employees Will Leave You Behind
Consumerisation is not a strategy to be adopted, but a social change that is already happening and that must be accepted and dealt with. Like the introduction of the internet, consumerisation is here to stay, and those organisations that find opportunities within the new expectations of their employees will be the ones that succeed.
Consumerisation is a trend that’s not going away. You need to be ready to adopt and adapt. Workspace Agility will help your organisation exploit the opportunities in this changing IT landscape, at an affordable price and without abandoning existing technology.
The three words above summarise your employees’ experience of IT outside the workplace, when they enjoy all the benefits that consumer technology has to offer.
When it comes to corporate IT, however, the user experience is often very different. Failing to provide employees with the technology they need, in a way that works for them, can hamper productivity and innovation, and cost your organisation time and money.
But it’s not all doom and gloom. Where consumer technology leads, business technology follows. In this article, we take a look at how employees’ expectations of IT have transformed, the challenges and opportunities this poses for your organisation, and how you can adapt.
New users have their laptop shipped direct to their home address, where they hook it up to Wi-Fi and log in to the Workspace Agility portal.
Individuals set up an account via their mobile phone, providing two forms of authentication as part of the security clearance. Just as they follow on-screen instructions to set up their consumer IT, employees can install systems they’ve been granted access to, including email.
Getting Up to Speed Takes Time and Costs Money
Where consumer technology leads, business technology follows. The consumerisation of IT means that employee expectations are changing fast. Are you keeping up to speed?
Rather than abandoning your tried and trusted systems, why not use a single platform that can support your legacy IT as well as new apps and software, and manage the full spectrum of consumer technologies that employees demand thanks to cross-platform capability.
Introduce Workspace Agility and your new user experience will look and feel like this…
BOOK A FREE DISCOVERY WORKSHOP
Your Support Service isn’t Good Enough
& EASY TO USE
You’re Not in Control of Your Systems
the comparison of organisational IT
with the home user experience
SELF-SERVICE AND INTERACTIVE SUPPORT
We know that Generation Y prefer to use online messaging to resolve any issues, while Generation X want to speak to someone. By providing a range of communication points in the form of FAQs, ChatBots and a telephone helpline, Workspace Agility can offer great customer service to every user.
Unlike most organisational IT service centres, customer service agents are linked to the user’s system so they can see any steps they’ve taken to rectify problems.
As you would expect with any managed service, Workspace Agility provides a raft of useful reports so leaders can monitor the effectiveness of the service.
In contrast to traditional IT infrastructure, Workspace Agility is charged on a per month basis in arrears based on consumption. Pay for what you use on a rolling basis, flexing as your organisation shifts in shape and size.
Fighting against consumerisation is like trying to swim against the tide. Millennials are the generation who have spent most of their adult lives with mobile technology. Currently they account for 35% of the UK workforce but this is set to rise. And with their swelling ranks comes more pressure for organisational IT to step up to the consumer mark.
Providing technology that helps rather than hinders and meets employee expectations is critical to recruitment, productivity, employee engagement and a healthy bottom line:
Consumerised User Experience
Without Compromising Security
It reflects how enterprises will be affected by, and can take advantage of, new technologies and models that originate and develop in the consumer space, rather than in the enterprise IT sector.
How the consumerisation of IT
will impact your organisation in 2018
Bridge the Gap Without Re-Architecting
REDUCE SUPPORT & MANAGEMENT COSTS