2024 Reality Check:
IT Chaos Is Putting Businesses at Risk
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Read the full report
2024 Reality Check: IT Chaos Is Putting Businesses at Risk
Our 3rd annual Reality Check finds that enterprises are dealing with a heavy helping of IT Chaos after quickly investing in new technology without a clear plan in place. Every new tech investment adds complexity to the IT portfolio, making control over IT cost and risk just that much harder. At the same time, organizations need to optimize existing core systems and applications running business-critical functions. This is the challenge of IT Chaos.
In the midst of the chaos lies a golden opportunity for companies to harmonize their tech—old and new—and maximize every investment. But first, they've got to get a full picture of their tech landscape—what's there, what's linked, and what's overlapping.
Nailing this down can pave the way for cost savings, risk mitigation, and digital business models that work. We surveyed IT decision-makers worldwide to find out how they’re faring with today’s snowballing IT challenges. Read on for the top report takeaways—and read the full report to dig in deeper.
AI adds enormous complexity to the enterprise integration landscape, raising concerns about privacy, security, resiliency, and compliance. Investment almost tripled between 2020 and 2023 (from $40.16bn to $110.19bn), and it’s expected to continue growing in the near future.
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And don’t forget AI.
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$48.16bn
$110.19bn
$158.16bn
(projected)
2020
2023
2025
65%
Spiraling costs are a problem.
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feel that tech complexity makes governance issues worse.
80%
find it difficult to respond swiftly to disruptive events because of operational chaos.
Disruptions in service are a problem.
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say that tech-related disruptions happen to them.
89%
say that tech-related disruption is a frequent occurrence.
22%
A lack of agility is a problem.
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To fix IT chaos, organizations must look at their strategy for managing technology in a new way.
Simply put, IT is everywhere and IT teams cannot centrally manage everything. They need new IT management tools that scale responsibility for IT governance and engage stakeholders across the enterprise in collaborative IT planning and management.
With the right tools, organizations can calm the chaos and focus on efficient, well governed, and innovative business growth.
say that they have accrued more technical debt in the last year than in years before.
70%
say that business has become more chaotic.
76%
of businesses have substantially grown their tech stack.
86%
New technology solves some of your most complex problems. Ironically, it can also introduce a tremendous amount of chaos to an existing IT portfolio. When new technology is added, does it overlap with existing tech investments? How do you reconcile new with existing tech? What do you replace or simply modernize? And how do you make sure it all supports your business goals?
IT portfolios are expanding—and fast.
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IT is no longer the back-office cost center it once was. It isn’t just a portfolio to manage. It’s an asset you can use to enable entirely new business models and build entirely new products. This is the modern approach to IT planning and management.
A pivot from managing to enabling.
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Governance establishes an understanding of what’s really happening within an organization. IT complexity makes this hard. And governance is practically impossible without a single source of truth providing visibility across the whole technology landscape.
Poor governance is a problem.
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Your IT portfolio should help you make decisions and deliver business solutions faster. Unfortunately, that’s not usually the case.
Some of those costs are massive and monolithic platforms. Others are small but quickly add up—especially shadow IT initiatives.
When your systems go down, you don’t have to be down for the count. You can be prepared by truly understanding the intricacies and interdependencies in your IT and business portfolios.
say that they have accrued more technical debt in the last year than in years before.
70%
say that business has become more chaotic.
76%
of businesses have substantially grown their tech stack.
86%
find it difficult to respond swiftly to disruptive events because of operational chaos.
80%
of companies struggle with shadow IT in their organization.
82%
feel that tech complexity makes governance issues worse.
65%
say that tech-related disruption is a frequent occurrence.
22%
say that tech-related disruptions happen to them.
89%
Governance establishes an understanding of what’s really happening within an organization. IT complexity makes this hard. And governance is practically impossible without a single source of truth providing visibility across the whole technology landscape.
Spiraling costs are a problem.
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Some of those costs are massive and monolithic platforms. Others are small but quickly add up—especially shadow IT initiatives.
When your systems go down, you don’t have to be down for the count. You can be prepared by truly understanding the intricacies and interdependencies in your IT and business portfolios.
Your IT portfolio should help you make decisions and deliver business solutions faster. Unfortunately, that’s not usually the case.
