With 250+ on-site partnerships across the country, you can count on our expertise in on-site staffing.
Success on any project begins with talented people, but sometimes you need more than the right talent to get the job done. You also require proven methodologies, effective management, and customized tools to accelerate your project and achieve your goals.
This is when you turn to Advantage Technical. Backed by one of the world’s leading tech firms, we provide fully managed oversight of projects, teams, and services, allowing you to access specialized capabilities without hiring in-house experts or bogging down your existing team. We become an extension of your business as we work together to:
Get access to the solutions you need
Every organization is different, and part of our service is adapting to your specific needs. Under a well-designed statement of work (SOW), we partner with you to define work deliverables and identify performance metrics and KPIs. We manage the day-to-day work of our consultants, while meeting milestones and providing you with consistent reporting and timeline updates.
Communication is always on point. Every time I ask for something they respond with an accurate response in a very timely manner. Always very polite. Wonderful!
– Hunter M.
Meet your team
Our team is dedicated to your success. No matter the scope of your project, our team is here to create a solution that best fits your unique requirements, allowing you to focus on what’s most important. Contact us today to start the conversation.
Click each photo to get to know the team
Karen Waldrop
Erin Goodwin
Robin Pritchett
Christy Ware
Customized Approach
For the businesses we work with, there is no one-size-fits-all solution. Our Workforce Solutions team takes the time to learn about your operations and how we can best support them. We design and execute a service plan after investing the time up front. This ensures we have a clear understanding of your expectations, desired improvements, and the resources required to provide excellent service.
Karen Waldrop
karen.waldrop@staffmarkgroup.com
linkedin.com/in/karenwaldrop
I am a staffing professional with over 20 years of experience in the staffing and recruiting industry. As Senior Vice President of Workforce Solutions in a corporate role, I have the pleasure of working with an amazing leadership team throughout the US who is passionate about delivering exceptional service to our many customers, candidates, and employees.
Senior Vice President of of Workforce Solutions
The customer service level from the onsite managers have been exceptional. They always respond to request in a very timely manner. They are very quick to fulfill our needs.
– Stanley B.
Our on-site manager is amazing. She can find a unicorn if you ask for it!! She has effective communication, and she is always willing to go the extra mile if needed. She also maintains relationships and does check-ins, even when it's not required. No one is sure how she manages to juggle it all, but she does it beyond well!
– Latasha L.
Our Solutions, Your Results
Take the Next step
No matter the scope of your project, our team is here to create a solution that best fits your unique requirements, allowing you to focus on what’s most important.
Contact us today to start the conversation. Let's adapt, design, and innovate—together!
Contact Us
Implementing a new operating system nationwide
A nationwide pharmacy chain needed project and resource management for the planning and implementation of a new operating system at 6,500 stores.
Resource Management
Technology Refresh
Successful Transition
Support Services
Explore our CASE STUDIES
CHALLENGE
SOLUTION
RESULTS
Celeste Randall
Erin Goodwin
Operations Support Manager of Workforce Solutions
erin.goodwin@staffmarkgroup.com
linkedin.com/in/eringoodwin
As Operations Support Manager on the Workforce Solutions team, I utilize my 25+ years of staffing industry experience to provide operations support, recruiting & engagement resources, training, and data analysis to our teams nationally. I find it extremely rewarding to work with our talented field teams, supporting their operations and growth.
Robin Pritchett
National Director of Service and Implementation
robin.pritchett@staffmarkgroup.com
linkedin.com/in/robinpritchett
I have over 15 years' experience as our National Director of Service and Implementation. I've had the opportunity to complete countless implementations and service deliveries for our clients, as well as help expand our national footprint in our on-sites. I've worked in and around the staffing industry my entire life and take pride in supporting our clients on-site operations.
Christy Ware
National Director of Service and Implementation
christy.ware@staffmarkgroup.com
linkedin.com/in/christyware
I love my job and have 25 years of staffing industry experience with Staffmark Group! As a National Director of Service Delivery & Implementation, I have the honor of assisting our clients with a strategic staffing solution tailored to their individualized needs. I am driven by the success of our client programs, our dedicated team members, and hardworking employees.
Celeste Randall, PMP, CSM
National Director of Service and Implementation
celeste.randall@staffmarkgroup.com
linkedin.com/in/celesterandall
As a National Implementation Manager, I work with our high volume on-site clients and serve as a backend administrator helping to build and implement new recruiting technology. I have over 5 years of staffing experience focused on creating, building, and implementing scalable and efficient recruiting and operational programs.
Bob McCandless
need tite
bob.mccandless@staffmarkgroup.com
linkedin.com/in/bobmaccandless
bio needed
Corrdinating a nationwide technology refresh
A government agency needed help coordinating the installation of 33,000 new desktop units. The project scope needed to include just-in-time shipping, real time reporting, and off-site rubbish removal.
RESULTS
SOLUTION
CHALLENGE
• Working with the hardware manufacturer, we were able to complete the project 2 weeks sooner than the original timeline.
• Each site was 100% complete including the replacement of any DOA equipment, site acceptance forms, and rubbish removal.
CHALLENGE
Coordinating support services for new data centers
A global automobile OEM was struggling to manage multiple vendors while their support center was growing at a rapid pace.
Streamlined supply base to one supplier
Redeployed client resources and transferred responsibilities to Advantage Technical
Deployed specific engineering skills to reduce the resolution time for dealer technicians
Partnered with local colleges to develop curriculum specific to auto industry needs
Implemented best practices to streamline process and reduce number of escalations
SOLUTION
RESULTS
The streamlined solution increased Service Engineer productivity, knowledge, and cost savings.
SOLUTION
CHALLENGE
Streamlining operations for a global technician hotline
Coordinated teams to manage the hardware at the new facilities 24/7
Assigned a Dedicated Program Manager to manage workflow of 150 technicians and ensure project goals were being met
Designed and implemented a technician recognition program
Partnered with CompTIA for technician certifications
After partnering with a global technology center to build seven new data centers, the client realized they needed support in managing the data centers on a 24/7 basis.
RESULTS
Implementing a New Operating System Nationwide
Coordinating a Nationwide Technology Refresh
Streamlining Operations for a Global Technician Hotline
Coordinating Support Services for New Data Centers
Implementing a new operating system nationwide
A nationwide pharmacy chain needed project and resource management for the planning and implementation of a new operating system at 6,500 stores.
RESULTS
SOLUTION
CHALLENGE
Tap each case study to learn more
Customized Approach
Whether you need full-time or seasonal support, our on-site team is here to support your management and recruiting needs. We've been assisting clients for over 40 years in reducing turnover, increasing retention, and boosting employee engagement to create a more productive and efficient workforce.
On-Site Management
If you don’t measure it, you can’t manage or improve it. We offer reporting for order fulfillment performance, turnover root causes, staffing hours and spend, and much more. We meet regularly to review data, create action plans, and collaborate on solutions, and we share market analytics to help you to make data-driven decisions.
Reporting & Analytics
Our team leverages the latest technology, analytics, and recruiting sources to scale up your workforce. Whether you need 10s or 100s of employees, we're here for you.
Volume Based Recruiting
Paying attention to new hires can be difficult in high-volume staffing scenarios. Our end-to-end talent engagement solutions include customized onboarding materials and interactions, effective communication, and root cause analysis-based process improvements.
Talent Engagement
We use cutting-edge technology and AI to effectively communicate with potential candidates and provide a high level of responsiveness. We conduct personal interviews, reference checks, employment eligibility verification, and skills and aptitude testing as needed to meet your hiring needs.
Karen Waldrop
Senior Vice President of of Workforce Solutions
erin.goodwin@staffmarkgroup.com
linkedin.com/in/eringoodwin
As Operations Support Manager on the Workforce Solutions team, I utilize my 25+ years of staffing industry experience to provide operations support, recruiting & engagement resources, training, and data analysis to our teams nationally. I find it extremely rewarding to work with our talented field teams, supporting their operations and growth.
Erin Goodwin
Operations Support Manager of Workforce Solutions
robin.princhett@staffmarkgroup.com
linkedin.com/in/robinprinchett
I have over 15 years' experience as our National Director of Service and Implementation. I've had the opportunity to complete countless implementations and service deliveries for our clients, as well as help expand our national footprint in our on-sites. I've worked in and around the staffing industry my entire life and take pride in supporting our clients on-site operations.
Robin Princhett
National Director of Service and Implementation
christy.ware@staffmarkgroup.com
linkedin.com/in/christyware
I love my job and have 25 years of staffing industry experience with Staffmark Group! As a National Director of Service Delivery & Implementation, I have the honor of assisting our clients with a strategic staffing solution tailored to their individualized needs. I am driven by the success of our client programs, our dedicated team members, and hardworking employees.
Christy Ware
National Director of Service and Implementation
celeste.randall@staffmarkgroup.com
linkedin.com/in/celesterandall
As a National Implementation Manager, I work with our high volume on-site clients and serve as a backend administrator helping to build and implement new recruiting technology. I have over 5 years of staffing experience focused on creating, building, and implementing scalable and efficient recruiting and operational programs.
Celeste Randall
National Director of Service and Implementation
luis.mendoza@staffmarkgroup.com
linkedin.com/in/luismendoza
As a National Director of Service Delivery and Implementation on the Workforce Solutions team, I have had the opportunity to assist on-sites all across the United States. I have over 10 years of experience in the staffing industry and take pride in assisting our clients and field teams in getting new sites up and running.
Luis Mendoza
National Director of Service and Implementation
dawn.frisbie@staffmarkgroup.com
linkedin.com/in/dawnfrisbie
As a National Director of Service Delivery & Implementation, I take pride in assisting our clients with strategic staffing solutions tailored to their unique needs. I have been with Staffmark Group for over 14 years in various roles from Recruiting Manager to Director of On-Site Operations. My previous roles allow me a unique perspective in serving our clients.
Dawn Frisbie
National Director of Service and Implementation
niccole.workman@staffmarkgroup.com
linkedin.com/in/niccoleworkman
I am a staffing and recruiting professional with 20 years of staffing industry experience. As a Site Assessment Director on the Workforce Solutions team, I get the pleasure in working with our talented internal team members across the US. I also get the opportunity to meet customers, understand their operations and staffing challenges and provide them with strategic to align a program that’s tailored to their needs.
Niccole Workman
Site Assessment Director
gabrielle.henderson@staffmarkgroup.com
linkedin.com/in/gabriellehenderson
As National Support Specialist on the Workforce Solutions team, I take pride in having the opportunity to work with multiple teams and supporting our client's needs. I've been at Staffmark Group for over 5 years and my previous experiences allow me a unique perspective into recruiting and on-site management.
Gabrielle Henderson
National Support Specialist
noelle.demarest@staffmarkgroup.com
linkedin.com/in/noelledemarest
As a Director, Onsite Operations, I manage one of Staffmark’s large accounts and maintain a long-term partnership with the client. With 25 years’ experience in staffing and human resources, my background is a key part of understanding the client’s staffing goals in a fast paced and dynamic environment. I am proud to manage my highly qualified internal team that are successful every day in supporting the client and representing Staffmark as an employer focused on changing the world.
Noelle Demarest
Director of On-site Operations
molly.triggs@staffmarkgroup.com
linkedin.com/in/mollytriggs
As the On-Site Human Resources Program Director for one of Staffmark’s large accounts, I utilize my 10+ years human resources experience to support over 1,500 Staffmark Talent through the employment cycle at five work sites. I take pride in having the opportunity to work with my fantastic on-site Staffmark team while also collaborating with the Clients HR Team to form a successful partnership.
Molly Triggs
On-Site Human Resources Program Director
josh.nelson@staffmarkgroup.com
linkedin.com/in/joshnelson
As Director of On-site Operations, I utilize my 12+ years of experience in operations within the manufacturing industry to support our client's on-site programs.
Every organization is different, and part of our service is adapting to your specific needs. Under a well-designed statement of work (SOW), we partner with you to define work deliverables and identify performance metrics and KPIs. We manage the day-to-day work of our consultants, while meeting milestones and providing you with consistent reporting and timeline updates.
Custom solutions powered by
strategic and data-driven plans and processes.
No two projects are alike, but here are some examples of challenges we’ve managed:
What Is a typical project?
Custom Solutions Powered by:
Managed Resources | Insourcing | Outsourcing
Areas of Expertise
Project Solutions understands your business. Our capabilities include:
partner benefits
Day-to-day hiring, training, and on-boarding
Consistent reporting on project performance, budgets, and Service Level Agreements (SLAs)
Dedicated HR management, including payroll, workforce planning, and scheduling
Supportive staffing strategies designed to increase performance and decrease costs
Steps to Success
Analysis
& Discovery
We gather information about your company and pain points, along with your work requirements, deliverables, budget, personnel needs, and reporting requirements. You will then receive a detailed proposal.
Steven Hawk
Marc James
Doug Nonast
Bob McCulloch
Paddy Rao
Steven Hawk
VP, Project Solutions
steven.hawk@staffmarkgroup.com
208-891-4816
Steve Hawk is a 20+ year veteran of the workforce solutions industry, with more than 15 years in the outsourced solutions space. Prior to joining Staffmark Group, Steve served as a VP of outsourced managed solutions (OMS), where he built a new service line from the ground up and delivered hundreds of outsourced SOW-based efforts for dozens of Fortune 100 companies. Steve also spent six years in the US Army as a paratrooper with the 82nd Airborne Division and six years in HR with the country’s largest defense contractor. In his spare time, Steve likes to write and is a published author of more than a dozen novels.
Marc James
Sr Director, Enterprise Talent Delivery
marc.james@advantagetechnical.com
803-250-5690
Marc James has 12+ years of industry experience, with most of it being in the IT and digital/creative spaces. Before joining Staffmark Group, Marc was a master recruiter and recruiting director, where served an integral role in helping the company become a national top-10 provider in IT staffing and solutions. As the top recruiter nationally, Marc was recognized as National Recruiter of the Year for four consecutive years. Marc joined Staffmark Group as senior director of enterprise talent delivery. He is focusing on driving recruiting excellence and is responsible for the overall performance of the recruiting engine and ensuring that it is ready for Project Solutions.
Doug Nonast
Solutions Architect
douglas.nonast@staffmarkgroup.com
206-697-3622
With over twenty years’ experience in software solutions and consulting, Doug Nonast has a deep technical background, including past roles in development, technical project management, architecture, and as a solutions director. Prior to joining Staffmark Group, Doug acted as solutions director for a Vietnam-based offshore development group, providing solutions for clients ranging from midsized companies to Big Five advertising firms. Now serving as solutions architect for the Project Solutions team, he is responsible for leading the development of custom solutions tailored to client needs. Doug is based in the Seattle, WA area, and in his spare time, he enjoys reading, playing games, and spending time with his kids.
Bob McCulloch
Delivery Director
robert.mcculloch@staffmarkgroup.com
Bob McCulloch brings three decades of combined global experience in the staffing industry and transforming organizations through IT outsourcing. Bob is an expert at helping companies transform their contingent workforce processes, typically saving 8%–15% annually. Prior to Staffmark Group, Bob worked with large enterprise companies such as Proctor & Gamble, Cisco, Steelcase, HP, and PepsiCo. In his current role as Program Director, Bob continues his work to increase the value of his customers business through state-of-the-art contingent workforce practices. Academically, Bob holds a bachelor’s degree in mechanical engineering and an MBA in accounting and finance.
Paddy Rao
Sr Sales Executive
paddy.rao@staffmarkgroup.com
As the senior sales executive, Paddy Rao has over forty years’ experience with global technology and IT services and solutions. Prior to joining Staffmark Group, Paddy held senior leadership roles at several aerospace and automotive organizations including Indian Aerospace, GE, and Infosys. In his current role, Paddy is responsible for driving new business development and revenue growth across the U.S. Paddy is a Six Sigma Champion and has authored six books, including "Elephant on the Chips: Lessons of Leadership from Life." In his spare time, Paddy is passionate about yoga and Indian philosophy and is working on his seventh book on breakthrough sales.
Together.
Innovate
Design
Adapt
Analysis
& Discovery
Development
& Design
Solution
Implementation
Ongoing
Operations
Development
& Design
Once you have approved and signed the proposal, we then move into developing an SOW with program deliverables, measurement criteria, reporting requirements, and cost.
Solution Implementation
After signing the SOW, we move into delivery. We hire the engagement manager(s) who will serve as your main point of contact, and we transition existing work to our team(s).
Ongoing Operations
While we continue to meet work deliverables, we remain in close contact with you to ensure we are meeting (or exceeding!) your expectations. We also work with you to make changes or renewals for SOW as needed.
•
•
•
•
•
•
Accomplish business objectives and reduce non-core tasks
Reduce overall costs, typically 20-40% less than luxury BPOs
Allocate internal resources for other purposes
Gain access to external skills and capabilities
Reduce or share your business risks
Improve flexibility and scalability
1
2
3
4
Custom Solutions Powered by:
Managed Resources | Insourcing | Outsourcing
• Establish twelve new data centers across the country, hire technicians for each site, manage their workflow, and hit specific targets.
• Build a large team to help 6,500 locations across the country increase the speed and bandwidth of their existing network and convert the servers to a new operating system.
• Add one more example.
Establish twelve new data centers across the country, hire technicians for each site, manage their workflow, and hit specific targets.
Build a large team to help 6,500 locations across the country increase the speed and bandwidth of their existing network and convert the servers to a new operating system.
Improve operations and processes for a call center by providing specialized training to reduce number of escalations and restructuring vendors to streamline the program and achieve significant cost savings.
Complex projects require detailed planning and effective communication. Our dedicated engagement manager will serve as your main point of contact and will oversee all aspects of your project.
Dedicated team
•
•
•
•
Delivering the right solution requires the right combination of people, process, and technology. Leading with data, we develop solutions that are scalable and outcome driven.
Data-driven expertise
Finding the right people with the technical skills you need can be challenging.Leveraging our optimized talent acquisition processes and technologies, we provide access to best talent the market has to offer.
World-class recruiting engine
Scaling your workforce and incorporating additional independent contractors and contingent workers into your organization increases your risk. We implement compliance best practices to mitigate your risk and adhere to all labor regulations and governance requirements.
Improved compliance
success rate
At the end of our three-year engagement, we achieved 98% success rate on all Service Level Agreements across the board.
At completion of the project, we achieved 99.5% success rate for completion and 98% success rate for arrival time.
99.5%
98%
success rate for
arrival time
Held comprehensive training sessions for all team members
Scheduled installations geographically to maximize utilization of technicians nationwide
Provided overall coordination for servicing up to 150 locations per evening
Communicated with the field teams to ensure arrival at each location within a 15 minute window of time
Supplied real-time reporting to client to ensure timely completion and sign off for each location
•
•
•
•
•
Coordinating a nationwide technology refresh
100%
A government agency needed help coordinating the installation of 33,000 new desktop units. The project scope needed to include just-in-time shipping, real time reporting, and off-site rubbish removal.
Coordinated up to 30 teams of technicians per day to meet the delivery of equipment and complete installation within operating hours
Communicated with hardware manufacturer and shipper to ensure arrival of equipment
Researched and negotiated with rubbish removal companies to arrange removal of materials
Provided real-time reporting to client to ensure timely completion and sign off for each location
completion for each site
Working with the hardware manufacturer, we were able to complete the project 2 weeks sooner than the original timeline.
Each site was 100% complete including the replacement of any DOA equipment, site acceptance forms, and rubbish removal.
•
•
•
•
RESULTS
SOLUTION
CHALLENGE
•
•
•
•
•
•
•
94%
-30k
client satisfaction
reduction in call volume due to process improvement
•
•
•
•
98%
success rate
Transformation Support
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•
•
•
•
•
•
Maturity Model Consulting
Project Design & PMOaaS
M&A Integration Support
Privacy & Regulatory Compliance
Technical Writing
Hardware Review & Optimization
System Integration & Architecture
Help Desk Support
Training Solutions & Enablement
Information & Systems Security
•
•
•
•
•
•
•
•
Digital Risk Assessment & Audit Services
Data Privacy Consulting
Identity Management Support
Cloud Security Support
Event Management Support
DevSecOps Support
Cyber Tool Partnerships & Support
Disaster Recovery Services
DevOps Support
•
•
•
•
•
•
•
•
•
•
•
Opns Assessment & Advisory
Business Continuity Support
Agile Consulting & Dev
CI/CD Pipeline Support
Cloud Migration & Maintenance
Application Development
Frontend Optimization
Application Enablement
UI/UX Optimization
Mobile OS & App Support
Software Test Services
Data Solutions
•
•
•
•
•
•
•
•
Big Data Consulting
Data Privacy Consulting
24x7 Data Center Support
Backend Redesign & Development
Data Mining & Discovery
Advanced Analytics
Advanced Business Insights & Visualization
Data Science Partnerships & Support
Automation & Robotics
•
•
•
•
•
•
•
Process Workflow Reviews & Change Management
Intelligent Automation Consulting
AI & Machine Learning
BPM, RPA & Smart Bot Optimization
Embedded System Development
RPA Tech Line Support
RPA Partnerships & Support
Managed Resources
•
•
•
•
•
•
•
Talent Engagement & Management
Surge Support
Independent Contractor /1099 Risk Mitigation
Co-Employment Risk Mitigation
Offshore Support Services
Other Professional Services (Legal, Finance, Creative, HR, Sales, etc.)
Product Engineering
•
•
•
•
•
•
•
Production Workflow Consulting
Product Design & Test Services
Product Warranty Services
Documentation Services
Tech Line Support
IoT Enablement & Project Support
Six Sigma/Lean Services
Implementation Services
•
•
•
•
•
•
•
•
•
•
•
ServiceNow
Salesforce/Tableau
Monday.com
Amazon Cloud (AWS)
Microsoft – Azure, Dynamics, Power BI
Workday
Snowflake
Palo Alto Networks
CrowdStrike
Okta
Staffing Services
Project Solutions
Shift in Tasks, Responsibilities, and Risk
DIRECT PLACEMENT
We recruit. You select and hire. The people are your employees.
TEMPORARY STAFF AUGMENTATION
•
•
•
We recruit. You select and manage. The people are our employees, and we provide payroll and benefits.
Managed
Resources
•
•
•
We manage the resources, often with you as our client. You own the tools, processes, and systems.
INSOURCING
•
•
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•
We manage the resources, and we own the processes. You may own part or all tools and systems.
OUTSOURCING
•
•
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•
At our location, we manage the resources, and we own the tools, processes, and systems.
Our Client
1
2
3
4
5
A
B
C
Analysis & Discovery
We gather information about your company and pain points, along with your work requirements, deliverables, budget, personnel needs, and reporting requirements. You will then receive a detailed proposal.
Development & Design
Once you have approved and signed the proposal, we then move into developing an SOW with program deliverables, measurement criteria, reporting requirements, and cost.
Solution Implementation
After signing the SOW, we move into delivery. We hire the engagement manager(s) who will serve as your main point of contact, and we transition existing work to our team(s).
Ongoing Operations
While we continue to meet work deliverables, we remain in close contact with you to ensure we are meeting (or exceeding!) your expectations. We also work with you to make changes or renewals for SOW as needed.
Staffing vs. Project Solutions
Traditional Staffing Services vs. Project Solutions
Example
Example
Example
•
•
•
Advantage Technical is a Staffmark Group company. Staffmark Group operates under the umbrella of RGF Staffing, headquartered in the Netherlands. We are owned by RGF Staffing USA, Inc. a subsidiary of Recruit Holdings Co., Ltd., a publicly traded company (RHD) based in Tokyo, Japan. Recruit is the largest staffing firm in Japan, and – from a global staffing industry perspective – the company is the fourth largest staffing firm in the world.
We become an extension of your business as we work together to:
CUSTOM SOLUTIONS POWERED BY
STRATEGIC AND DATA-DRIVEN PLANS AND PROCESSES.
No two projects are alike, but here are some examples of challenges we've managed.
Example
A
Establish twelve new data centers across the country, hire technicians for each site, manage their workflow, and hit specific targets
Example
B
Build a large team to help 6,500 locations across the country increase the speed and bandwidth of their existing network and convert the servers to a new operating system.
Example
C
Improve operations and processes for a call center by providing specialized training to reduce number of escalations and restructuring vendors to streamline the program and achieve significant cost savings.
what is a typical project?
Whether you need assistance with project management, strategic planning, risk assessment, or technical implementation, our team of experts is here to help. Here is a glimpse into our areas of expertise. For a comprehensive list, contact a member of our team!
what is a typical project?
No two projects are alike, but here are some examples of challenges we've managed.
No two projects are alike, but here are some examples of challenges we've managed.
Example B
Example A
Example C
Establish twelve new data centers across the country, hire technicians for each site, manage their workflow, and hit specific targets.
Example A
Example B
Build a large team to help 6,500 locations across the country increase the speed and bandwidth of their existing network and convert the servers to a new operating system.
Improve operations and processes for a call center by providing specialized training to reduce number of escalations and restructuring vendors to streamline the program and achieve significant cost savings.
Example C
Transformation Support
Managed Resources
Transformation Support
Maturity Model Consulting
Project Design & PMOaaS
M&A Integration Support
Privacy & Regulatory Compliance
Technical Writing
Hardware Review & Optimization
System Integration & Architecture
Help Desk Support
Training Solutions & Enablement
Managed Resources
Talent Engagement & Management
Surge Support
Independent Contractor /1099 Risk Mitigation
Co-Employment Risk Mitigation
Offshore Support Services
Other Professional Services (Legal, Finance, Creative, HR, Sales, etc.)
Information & Systems Security
DevOps Support
Data Solutions
Product Engineering
Automation & Robotics
Implementation Services
Information & Systems Security
Digital Risk Assessment & Audit Services
Data Privacy Consulting
Identity Management Support
Cloud Security Support
Event Management Support
DevSecOps Support
Cyber Tool Partnerships & Support
Disaster Recovery Services
DevOps Support
Opns Assessment & Advisory
Business Continuity Support
Agile Consulting & Dev
CI/CD Pipeline Support
Cloud Migration & Maintenance
Application Development
Frontend Optimization
Application Enablement
UI/UX Optimization
Mobile OS & App Support
Software Test Services
Data Solutions
Big Data Consulting
Data Privacy Consulting
24x7 Data Center Support
Backend Redesign & Development
Data Mining & Discovery
Advanced Analytics
Advanced Business Insights & Visualization
Data Science Partnerships & Support
Product Engineering
Production Workflow Consulting
Product Design & Test Services
Product Warranty Services
Documentation Services
Tech Line Support
IoT Enablement & Project Support
Six Sigma/Lean Services
Automation & Robotics
Process Workflow Reviews & Change Management
Intelligent Automation Consulting
AI & Machine Learning
BPM, RPA & Smart Bot Optimization
Embedded System Development
RPA Tech Line Support
RPA Partnerships & Support
Implementation Services
ServiceNow
Salesforce/Tableau
Monday.com
Amazon Cloud (AWS)
Microsoft – Azure, Dynamics, Power BI
Workday
Snowflake
Palo Alto Networks
CrowdStrike
Okta
Contact Us Today to Learn More
.
.
.
.
.
Coordinating a nationwide technology refresh
A government agency needed help coordinating the installation of 33,000 new desktop units. The project scope needed to include just-in-time shipping, real time reporting, and off-site rubbish removal.
Coordinated up to 30 teams of technicians per day to meet the delivery of equipment and complete installation within operating hours
Communicated with hardware manufacturer and shipper to ensure arrival of equipment
Researched and negotiated with rubbish removal companies to arrange removal of materials
Provided real-time reporting to client to ensure timely completion and sign off for each location
.
.
.
.
RESULTS
SOLUTION
CHALLENGE
completion for each site
100%
Streamlining operations for a global technician hotline
A global automobile OEM was struggling to manage multiple vendors while their support center was growing at a rapid pace.
Streamlined supply base to one supplier
Redeployed client resources and transferred responsibilities to Advantage Technical
Deplyed specific engineering skills to reduce the resoultion time for dealer technicians
Partnered with local colleges to develop curriculum specific to auto industry needs
Implemented best practices to streamline process and reduce number of escalations
.
.
.
.
.
RESULTS
SOLUTION
CHALLENGE
client satisfaction
94%
The streamlined solution increased Service Engineer productivity, knowledge, and cost savings.
-30k
reduction in call volume due to process improvement
Corrdinating support services for new data centers
After partnering with a global technology center to build seven new data centers, the client realized they needed support in managing the data centers on a 24/7 basis.
At the end of our three-year engagement, we achieved 98% success rate on all Service Level Agreements across the board.
Coordinated teams to manage the hardware at the new facilities 24/7
Assigned a Dedicated Program Manager to manage workflow of 150 technicians and ensure project goals were being met
Designed and implemented a technician recognition program
Partnered with CompTIA for technician certifications
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RESULTS
SOLUTION
CHALLENGE
success rate
98%
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No matter the scope of your project, our team is here to create a solution that best fits your unique requirements, allowing you to focus on what’s most important.
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Advantage Technical is a Staffmark Group company. Staffmark Group operates under the umbrella of RGF Staffing, headquartered in the Netherlands. We are owned by RGF Staffing USA, Inc. a subsidiary of Recruit Holdings Co., Ltd., a publicly traded company (RHD) based in Tokyo, Japan. Recruit is the largest staffing firm in Japan, and – from a global staffing industry perspective – the company is the fourth largest staffing firm in the world.
99.5%