Driving performance and return on investment
We were hitting mostly 3-Stars or 4-Stars in the triple-weighted adherence measures. Stellus Rx turned that around in a year, where we’re now hitting 4-Stars or 5-Stars in the same measures across all payers.
Shannon Smith Chief Operating Officer, Community Health Care, Inc.
Stellus Rx has really given us the opportunity to expand our bandwidth and to target patients more proactively instead of reactively. We’re seeing better performance on medication adherence measures as a result.
Brittany Orr, PharmD, BCACP Vice President of Quality, Millennium Physician Group
With value-based care, there have been other programs that we initiated that ultimately disappointed us. Stellus Rx was the opposite—our work together has far exceeded my expectations.
Dr. Amanda Williams Medical Director,
Physicians Group of Southeastern Ohio
Stellus Rx has been a phenomenal partner. Even though the service costs money, it saves us time and effort, prevents the need for additional FTEs to do work that needs to be done, increases the quality of our patient care and increases provider and patient satisfaction. It simply pays off.
Dr. Paul Fleming Director of Quality Improvement, Palmetto Primary Care Physicians
Look at the work we’re doing with Stellus Rx. They’re coming in and doing behind-the-scenes work that otherwise, we would not have had the bandwidth for. They’re able to call the patients directly. Stellus Rx pharmacists reach out to the providers directly, and they do it in a very kind and direct manner to let us know things like suggesting a statin for our diabetic patient. This then creates more time and space for better patient care because of that extra help.
Dr. Amanda Williams Medical Director, Physicians Group of Southeastern Ohio
Having a clinical pharmacist reach out to patients is huge. Stellus Rx pharmacists know the medications inside and out. They talk to patients about the importance of taking their medications; they educate patients and reinforce the messages that patients receive from their physicians at CHCI. It’s been a relief to have all of that moved from our plates and to be able to trust a partner to extend the level of quality and service that CHCI always works to provide.
Shannon Smith Chief Operating Officer, Community Health Care, Inc.
We have made decisions to bring on strategic, clinical partners that share our vision for what patient care should be … and how to deliver that care in ways that empower all our physicians and advanced practitioners. Our partnership with Stellus Rx is a prime example of that.
Brittany Orr, PharmD, BCACP Vice President of Quality, Millennium Physician Group
We realize that medication adherence is not just about stars scores and shared savings … but high stars scores do mean that patients are controlling chronic conditions better, staying out of the ED and hospital and experiencing a better quality of life.
Dr. Paul Fleming Director of Quality Improvement, Palmetto Primary Care Physicians
Impacting patient care with complementary expertise
Stellus Rx has lifted the administrative burden on physicians and staff members allowing everyone to work to their highest level, ultimately creating high quality patient care.
Dr. Amanda Williams Medical Director, Physicians Group of Southeastern Ohio
What surprised me the most about working with Stellus Rx is just how experienced they are on the data and the targeting side. So, the pharmacists at Stellus Rx aren’t just on the front line, helping us improve our bandwidth by helping patients with their medications. They’re also helping uncover data discrepancies, providing feedback to our payers, and working very collaboratively with me as a leader and our payers on my behalf.
Brittany Orr, PharmD, BCACP Vice President of Quality, Millennium Physician Group
Many other companies in the healthcare space try to lower overhead costs by hiring employees who have had no healthcare experience. You can’t build trust with patients that way. Stellus Rx invests in clinical staff—pharmacists and pharmacy technicians. These are the right employees with the right knowledge and experience to produce the outcomes that will satisfy clients and create mutual success.
Dr. Paul Fleming Director of Quality Improvement, Palmetto Primary Care Physicians
It's expanded our ability to address all the other initiatives we have in place. With each payer, we have all kinds of other quality measures we’re working on. So having Stellus Rx step in to support medication adherence has given [us] more time to focus on plates that were already close to overflowing.
Shannon Smith Chief Operating Officer, Community Health Care, Inc.
Expanding capacity and extending the expertise of in-house teams
It was, hands-down, the easiest onboarding of anything we’ve ever done at CHCI. Through the entire process, the Stellus Rx team seemed to be about, “What will make this easiest for your team?” And that’s everything from how Stellus Rx integrated with our EMR to preferences for how Stellus Rx’s pharmacists communicate with our providers. I couldn’t be more grateful for how easy it was to get implemented and up and running.
Shannon Smith Chief Operating Officer, Community Health Care, Inc.
My favorite part of this partnership is that our providers and patients would not have even known it happened if we had not sent out a communication. There was no implementation friction that you might anticipate with launching a program like this. Part of that ease can be attributed to how Stellus Rx folds into all our existing workflows. And the other part is tied to Stellus Rx’s ability to access our electronic medical record directly.
Brittany Orr, PharmD, BCACP Vice President of Quality, Millennium Physician Group
From day one, everybody has been so kind, flexible, accommodating, and helpful. I love our providers at PGSEO, but I consider many of us to be very … let’s say headstrong. That can be such a beautiful thing, but when you implement a new program, our physicians can be somewhat leery of what it’s all about. The way Stellus Rx went about it could not have been better. The feedback has been extremely favorable.
Dr. Amanda Williams Medical Director, Physicians Group of Southeastern Ohio
Onboarding was smooth and the Stellus Rx staff we have worked with are friendly, hardworking and knowledgeable. As an example, they worked with us to create workflows that accommodated PPCP providers and staff, doing so in ways that created the least amount of work on the part of our providers.
Dr. Paul Fleming Director of Quality Improvement, Palmetto Primary Care Physicians
Implementing and integrating with ease and adaptability
From a comprehensive view of clinical pharmacy services, we’re still able to strike that balance between what we do in-house and what we do through our clinical pharmacy partnership with Stellus Rx. It’s just one big, integrated group of services that we’re able to provide our patients and our providers.
Brittany Orr, PharmD, BCACP Vice President of Quality, Millennium Physician Group
My team and I have frequent meetings to tweak workflows, discuss metrics and strategize to ensure success. In the end, Stellus Rx delivered the results that were promised during initial meetings, which is rare in this space.
Dr. Paul Fleming Director of Quality Improvement, Palmetto Primary Care Physicians
I almost felt as if the Stellus Rx pharmacists were working in my office as a part of my team. All the recommendations were very appropriate and gave me a better handle on what was going on with my patients, as far as adherence to their medication regimens. Getting recommendations from the Stellus Rx team and being able to act on those recommendations in a timely fashion helps me provide a better overall quality of care to my patients.
Dr. David Castellone Physician and Cofounder, Palmetto Primary Care Physicians
One of our physicians got a message from a Stellus Rx pharmacist about a patient who was overdue on picking up his medications. It turns out the patient’s health had declined, and he was essentially confined to his home. Seeing all of this, we’ve been able to set him up with additional resources to help him, [and] his care manager will be checking on him more regularly. This patient will receive more of the care he needs and have a better chance at a healthier life all because a Stellus Rx pharmacist saw something abnormal and was able to alert us to that information in time for us to act. It shows what a partnership like ours can do.
Shannon Smith Chief Operating Officer, Community Health Care, Inc.
Implementing and integrating with ease and adaptability
