Respond to customer questions swiftly and accurately, using agents that are familiar with your product and situation.
Determine the best plan of action for notifying customers, which may include mailing notifications, setting up a hotline, or sending emails.
Central Data Repository
Refine data and pinpoint those customers affected by the recall.
Streamline the regulatory reporting process and reduce errors common in manual systems.
Ensure returns are sent to a dedicated facility with automated receiving and tracking, and then stored separately from non-affected products.
Distribute remedies such as refunds, coupons, or replacements.
Build out a robust and comprehensive plan and test it with practice scenarios called “mock recalls.”
Explore flexible destruction options that are less costly and more sustainable, and receive a certificate of destruction.