With Health Navigator, powered by PinnacleCare, you have access to health advocacy and care navigation services to support any of your health-related concerns or questions, at anytime. These services are provided at no cost to you as part of your organization’s dedication to your health and wellness.
Healthcare is complicated – but with Health Navigator it doesn’t have to be.
sunlife.com/healthnav
Connect with a Health Navigator Care Advisor
Get the personal support you need to navigate any healthcare challenge
Putting Health Navigator to work for you
What is Health
Navigator?
Why contact Health Navigator?
When to contact Health Navigator?
Where is health support available?
Who is the Health Navigator team?
How to contact Health Navigator?
What is Health Navigator?
Health Navigator is an objective, confidential resource providing support and guidance when you have a health-related concern or are facing a health challenge.
• Fast—we know you need answers, and our Care Advisors work to understand your situation and needs in just a few days
• Simple—we are here to make things easy for you and remove access barriers so you can get the care you need
• Objective—we explore options that are best for you and your specific situation
• Designed to give you peace of mind—diagnosis and treatment recommendations are reviewed by our team of expert medical directors
• Focused on outcomes—we work to provide you the guidance and support you need, to help you achieve improved health outcomes
Click here to view the member process and timeline
Day 1
Day 10
Health Navigator process and timeline
Personalized engagement strategy
The beginning and end of the journey
Everything handled by the Advisor
The other departments/teams at PinnacleCare & Health Navigator – research, records, etc.
Clinical/Physician
Member referral
Care advisor consultation
Medical records collection
Medical Director outlines navigation plan
In-person appointment
Appointment facilitation
Research
Educational reports on diagnosis & treatment options
Specialist identification
Remote consultation
Additional needs identified
Follow-up
Verified outcomes member survey ROI Reporting
Why contact Health Navigator?
We don't just guide you; we are by your side throughout your health journey. Our high-touch personalized approach gives you the guidance and information you need quickly to make the best decision for your diagnosis or condition, while also considering your unique needs, goals, and preferences.
When to contact Health Navigator?
You should contact Health Navigator any time you have a concern about your health and navigating your care. Whether it is a complex or simple health need, Health Navigator and our Care Advisors will provide you the support and guidance necessary to help you make confident decisions about your healthcare.
Where is health support available?
Health Navigator can help you find access to the right care quickly no matter where you live. Whether it be close to a Center of Excellence, in a big city, or rural community, Health Navigator can help you find the right care in-person or virtually to fit your specific health needs and preferences.
Click here to view our national and regional hospital relationship map
Who is the Health Navigator team?
The expert Health Navigator team works collaboratively to deliver member-focused care.
Our global relationships with top physicians and hospitals provide members access to the best care.
Our medical directors and clinical team provide members with a deep expertise on a range of conditions and knowledge of the healthcare system.
Our Care Advisors work closely with members to provide ongoing guidance and support.
How to contact Health Navigator
No need for health support right now?
The Health Navigator member experience
Additional Resources
So, how can Health Navigator impact a healthcare journey?
Benefit Guide
Our members contact Health Navigator for many different needs.
The Health Navigator high-touch personalized process is:
Our Care Advisors are with you every step of the way. They can:
• Help put you on a path to a healthy life
• And much more!
• Obtain a second opinion from leading physicians and Centers of Excellence
• Achieve the best health outcome for your situation
• Expedite and schedule your appointments
• Gather and organize your medical records
• Walk you through your treatment options
• Answer questions to help you understand your condition or diagnosis
“With the support of Health Navigator, I was able to get through my entire treatment plan with the peace of mind that I had the right physicians. I had the right treatment plan for me personally. That what I was going through with treatment, would at the end of the day help me say I was a cancer survivor. And that was my goal, and then focus on getting healthy once I was through treatment.”
While still experiencing ongoing, increasing pain after undergoing a full hip replacement and feeling her current treating physician wasn’t listening to her concerns, Rosa connected with Health Navigator.
Rosa’s Health Navigator Care Advisor worked to understand her concerns and health situation, then suggested she seek a second opinion with a specialist. Her Health Navigator team researched and identified a physical medicine and rehabilitation (PMR) specialist and secured her an appointment within 10 days.
The specialist discovered the source of Rosa’s ongoing pain and was able to recommend the right course of treatment.
“The specialist you found for me was wonderful. I am feeling almost back to 100 percent with the new course of treatment.”
• The expert pathology review downgraded his diagnosis to low grade disease
• Recommendation of ongoing maintenance rather than treatment, with the guidance that treatment may never be necessary
• Joe had confidence in their health decision due to expert review and guidance
• One-year check-in: no disease progression
Member impact:
Within two days of engaging with a Care Advisor, the Health Navigator team collected all of Joe’s medical records, and his pathology slides, which is incredibly important when analyzing the severity of a cancer diagnosis. Joe’s Health Navigator team also evaluated and vetted his current treating physician and facilitated a second opinion with a leading urological oncologist at a Center of Excellence.
Joe contacted Health Navigator after receiving a concerning diagnosis of high-risk prostate cancer and a recommended plan of immediate radiation treatment.
“My Care Advisor did an amazing job to help me work through the medical, emotional, and mental aspects of my cancer diagnosis second opinion. They were caring and compassionate which is exactly what I needed. Having them on my team gave me the support I needed to get a second opinion without consuming a lot of my time.”
Joe's
Story*
Nadirah's
Story*
Rosa's
Story*
*Member names have been changed
Check out some of their stories below:
Save your Health Navigator digital contact card for when you need health support.
• Add to your Apple Wallet by scanning the QR code with your mobile Apple device, or tap here on your mobile Apple device
• For all other devices, click here to save a PDF version of your contact card
Initial concern
Remission
Treatment
Diagnosis
During a routine physical, Vanessa’s* doctor found a lump in her breast and recommended a mammogram. With the support of Health Navigator, Vanessa went from a feeling of confusion and “How did I get here?” to relief, knowing she had an objective, expert team of medical professionals from Health Navigator to help answer her questions and provide guidance about her next steps.
*Member names have been changed
After a confirmed diagnosis of stage 1 breast cancer, Vanessa’s questions shifted to treatment options, prognosis, concerns for appointment scheduling, and the need for a second opinion.
Her Care Advisor answered all her questions and confirmed her current physician specialized in treating her condition.
Her Care Advisor also reviewed the options and benefits of obtaining a second opinion.
As any cancer diagnosis and treatment can be complex and worrisome, Vanessa’s Care Advisor talked her through the possible side effects of each treatment option, and actively listened to her specific concerns and preferences for pursuing treatment. Her Care Advisor also coordinated a second opinion and worked directly with Vanessa’s physicians’ offices to gather her medical records.
Vanessa was concerned about the side effects of treatment, and coordination between multiple doctor’s offices, after a plan of chemotherapy and surgery, with the possibility of additional treatments, was recommended by her treating physician.
Through her Health Navigator experience, Vanessa had continuous reassurance, support, and peace of mind that she was making the best decisions, for the best outcomes, for herself and her future. She continues her health journey today, as a cancer survivor.
After receiving a second opinion and reaffirming the initial diagnosis and treatment plan, Vanessa felt confident to move forward with chemotherapy and surgery. She successfully completed her treatments and surgery, and her follow-up scans showed no new signs of cancer!
For more information about Health Navigator, powered by PinnacleCare, reference the additional resources below, or talk to your Human Resources or Benefits team
PinnacleCare is a member of the Sun Life Financial Inc. (“Sun Life”) family of companies. PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options or provide medical care, and any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides health care services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.
#1266954444 02/24 (exp 02/26)
FAQs
Read below about a member’s recent health journey, as she endured a breast cancer diagnosis and treatment, and how Health Navigator supported her every step of the way.
888-352-4969
|
Click each phase of the health journey to learn more.
You can also reach out to Health Navigator directly –
Care Advisors are available Monday – Friday, 8:00 a.m. - 6:00 p.m. (ET)
visit
A collaborative, member-focused approach
Visit Health Navigator, powered by PinnacleCare, or call
Care Advisors are available Monday – Friday, 8:00 a.m. - 6:00 p.m. (ET)
888-352-4969
Vanessa’s Health Navigator Care Advisor helped her understand what tests to expect, as her medical team worked to narrow her diagnosis.
888-352-4969
sunlife.com/healthnav
, or call
© 2024 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved.
The Sun Life name and logo are registered trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.
Joyce's
Story
“The worst part is when you don't know what to do. When you don't know how to help your child. And so I called Health Navigator."
- Joyce, Health Navigator Member
Read below about a member’s recent health journey, as she endured a breast cancer diagnosis and treatment, and how Health Navigator supported her every step of the way.
Read below about a member’s recent health journey, as she endured a breast cancer diagnosis and treatment, and how Health Navigator supported her every step of the way.
Read below about a member’s recent health journey, as she endured a breast cancer diagnosis and treatment, and how Health Navigator supported her every step of the way.
Read below about a member’s recent health journey, as she endured a breast cancer diagnosis and treatment, and how Health Navigator supported her every step of the way.
Putting Health Navigator to work for you
What is Health
Navigator?
Why would I contact Health Navigator?
When should I contact Health Navigator?
Where can I receive health support?
Who will I talk to when I contact Health Navigator?
How do I contact Health Navigator?
What is Health Navigator?
Health Navigator is an unbiased, confidential resource providing a personal care advisor to support you when you have a health-related question or concern or are facing a health problem.
Health Navigator’s high-touch, personalized process is:
• Fast—we know you need answers quickly.
• Seamless and smooth—we are here to make things easier and remove barriers to access care.
• Objective—we explore treatment plans and options that are solely based on what is best for you and your family.
• Designed to give you peace of mind—every physician recommendation given to a member is reviewed by one of our medical directors.
• Focused on improving your care experience—resulting in improved health outcomes.
Click here to view the member process and timeline
Day 1
Day 10
Health Navigator process and timeline
Personalized engagement strategy
Blue: the beginning and end of the journey
Green: everything handled by the Advisor
Purple: the other departments/teams at PinnacleCare & Health Navigator – research, records, etc.
Orange: clinical/Physician
Member referral
Care advisor consultation
Medical records collection
Medical Director outlines navigation plan
In-person appointment
Appointment facilitation
Research
Educational reports on diagnosis & treatment options
Specialist identification
Remote consultation
Additional needs identified
Follow-up
Verified outcomes member survey ROI Reporting
Why would I contact Health Navigator?
We don't just guide you; we are by your side on your health journey. Our high-touch personalized approach gives you the guidance you need quickly, while also considering your unique needs, goals, and preferences.
Our care advisors are with you every step of the way. They can help you:
• Get on or stay on the path to a healthy life
• Answer questions and help you understand a condition or diagnosis
• Walk you through your treatment options
• Gather and organize your medical records
• Expedite and schedule appointments
• Obtain a second opinion from leading physicians and Centers of Excellence
• Achieve the best health outcome for your situation
• And much more!
When should I contact Health Navigator?
You should contact us any time with any concerns you may have around navigating your healthcare. Whether a complex or a simple health need, Health Navigator will provide you the support and guidance necessary to help you make confident decisions about your health care.
Where can I receive health support?
Whether you live close to a Center of Excellence or in a rural community, Health Navigator can help you find the right care either in-person or virtually to fit your specific health needs and preferences. Providing you with access to top specialists and institutions—fast.
Click here to view our national and regional hospital relationship map
Who will I talk to when I contact Health Navigator?
The expert Health Navigator team works collaboratively to deliver member-focused care.
Our global relationships with top physicians and hospitals provide members access to the best care.
Our medical directors and clinical team provide members with a deep expertise on a range of conditions and knowledge of the healthcare system.
Our care advisors work closely with members to provide ongoing guidance and support.
How do I contact Health Navigator?
You can speak with a care advisor Monday through Friday from 8:00 a.m. to 6:00 p.m. (ET) by calling 888-352-4969 or visiting us at Health Navigator, powered by PinnacleCare.
The Health Navigator member experience
So, what does an experience with Health Navigator look like? Let us walk you through a recent journey of one of our members that was diagnosed with breast cancer.
Additional Resources
For more information about Health Navigator, powered by PinnacleCare, check out the additional resources below, talk to your HR team or reach out to Health Navigator directly —
call 888-352-4969 or visit us at www.sunlife.com/healthnav.
So, what does an experience with Health Navigator look like? Let us walk you through a recent journey of one of our members that was diagnosed with breast cancer.
Stay connected to your Health Navigator benefit with text messaging!
SUBSCRIBE
Stay connected to your Health Navigator benefit with text messaging!
SUBSCRIBE
Benefit Guide
Our members contact Health Navigator for many different needs. Check out some of there stories below:
Connect with us!
Call 888-352-4969
