Day 1
Day 10
Personalized engagement strategy
Blue:
Member connects with our team
Care advisor consultation
Medical records collection*
Medical Director outlines navigation plan
In-person appointment
Appointment facilitation
Research
Educational reports on diagnosis & treatment options
Specialist identification
Remote consultation
Additional needs identified*
Follow-up
Verified outcomes member survey ROI Reporting
Beginning of the journey
Green:
Everything handled by the care advisor
Purple:
Things handled by our other departments/teams – research, records, etc.
Orange:
Clinical/Physician
We provide a seamless healthcare journey for members
* Occurs only when necessary.
Contact us
or call
888-352-4969
Connect with your Health Navigator Care Team
Services may include: