Private health advisory
The healthcare system is complicated. It can be challenging and overwhelming for anyone to navigate, no matter their situation. Since 2001, PinnacleCare has provided our members with independent and objective health advisory support, guidance, and coordination to get each of them the care they need, when and where they need it.
Solutions for all health situations
We support members who are:
You rely on trusted professional advisors for the important and complex areas of your life... why not for your health and well-being?
The power to protect what matters most
Whether you’re trying to manage a chronic medical condition, have been diagnosed with a critical illness, or are proactively focused on your health, the PinnacleCare high-touch, relationship-driven approach provides the resources and support to help you achieve better health outcomes. We are with you every step of your health journey.
Navigation
Intelligence
Access
Medical expertise, relationships, and research that focuses on innovation and the best care for your situation
Directed access to care with the most qualified physicians, facilities, and treatment options available
Support and guidance to get the right care in an increasingly complex and confusing healthcare landscape
A better healthcare experience and improved health outcomes
Healthy, and focused on proactive, preventive care strategies to continue to live their best lives
Managing new health issues and challenges as they age
Facing ongoing chronic medical issues and trying to find the best treatment plan for their condition
In need of immediate, comprehensive support due to a critical diagnosis
Through our core capabilities, we’re able to provide our members access to the right care, at the right time for their specific situations, while providing confidence in their healthcare decisions.
A member-focused, comprehensive team approach
Your dedicated Health Advisor is always by your side, providing guidance and support. They are your healthcare liaison; bringing together our expert team of clinicians and medical directors, and deeply rooted relationships with 130 medical Centers of Excellence and over 35,000 vetted specialists to provide members access to the best possible care for your situation.
40
35k+
130
75
M.D./Ph.D.
Researchers
Vetted Specialists
Medical Centers
of Excellence
Renowned Specialists on our Medical Advisory Board
Our Health Advisors and expert team can help:
Research and make unbiased referrals to leading physicians
Help secure proper private health insurance / Medicare coverage
Coordinate medical care and logistics
Support for mental and behavioral health resources and partners
Develop travel contingency and risk-management plans
Facilitate access to vetted elder care, home care, and other resources for aging members
Collect medical records and create a personal health summary
Provide access to top medical specialists, hospitals and facilities
Give objective medical intelligence and research
About our Health Advisors
Your Health Advisor acts as your quarterback, coordinating with the medical team to manage the logistics of care. Our Health Advisors are recruited from diverse backgrounds in the healthcare field. All are focused on compassionately supporting members in their times of need.
“From my first phone call with my Health Advisor, to the efficiency and ease of navigating the process with their guidance, to their empathy and follow-up, my Health Advisor was a joy to work with.”
Member stories
Designed to fit your specific needs
You choose how to access our resources and support:
Annual membership
For more than 20 years, PinnacleCare has been focused on helping our members protect what is most important to them—their health and their family—by providing support for a better healthcare experience and improved health outcomes.
To learn more about PinnacleCare memberships and what might be the best fit for you, contact:
edipaula@pinnaclecare.com
A retainer-based platform, providing flexibility to use all PinnacleCare resources and capabilities
Ability to help anyone you would like (for example: adult children, grandchildren, extended family, friends, key employees, etc.)
Fee range: Retainers start at $100k for a two-year term; charged only when approved services are performed
Access to all PinnacleCare resources and capabilities
Ongoing continuity of care for individual and family coverage
Tiered support for varying medical complexity
Fee range: $16,000-$62,000 per year
Acquired in 2021, PinnacleCare is part of the Sun Life family of companies— combining the health expertise of PinnacleCare with decades of Sun Life market-leading risk and benefits solutions to provide our clients and members with better access to care and support for improved health outcomes.
PinnacleCare is a member of the Sun Life Financial Inc. (“Sun Life”) family of companies. PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options or provide medical care, and any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides health care services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.
PCDX-1579
* All member names have been changed to protect their identity.
We know everyone’s health situations are different. PinnacleCare designs our resources and capabilities to span the full spectrum of medical and healthcare needs.
Connect with us!
Read our member stories to see the positive impact of our approach.
Putting family and health first, even with a busy work schedule
As a PinnacleCare member, no matter where you are or what you’re doing, we will step up should a need arise — and always find the best resources and contacts in the area for any health issue.
“As Chairman, CEO and father of four, I rely on PinnacleCare for the best health experts, contacts and resources. It’s been hugely important to us. I can’t imagine not having this membership — for me and my family.”
Navigating the healthcare system at home is challenging, navigating a foreign healthcare system can be almost impossible. While living in Europe, Anita and Jacobs became concerned with their son’s increasing knee pain. After multiple appointments and still no diagnosis, they reached out to PinnacleCare for support and guidance. PinnacleCare not only located a specialist, but found the most qualified orthopedic pediatrician in Europe, while also managing all the logistics and details.
“As our family traveled the globe, PinnacleCare stayed one step ahead of our health needs.”
Health support when and where you need it
When navigating travel between two homes across the country and managing a busy work schedule, Maria was experiencing increasing back pain. She reached out to her Health Advisor to help find and coordinate appointments before she had to leave town with the most qualified physicians who could identify and recommend a treatment plan for her pain.
“Every member of the PinnacleCare health advisory team seamlessly stepped in to help coordinate my schedule of appointments.”
The details make all the difference with your health
The on-going management of chronic conditions can be frustrating, but when symptoms worsen, action needs to be taken. Experiencing multiple conditions, including diabetes, started to have decreased mobility, Louis reached out to his Health Advisor to find a better way to manage his care.
“PinnacleCare’s attention to detail is impressive. If they had not taken time to review our medical records, we would not be on a proactive health path. We are both glad to have PinnacleCare as a second pair of eyes for everything.”
Even when hope is lost, PinnacleCare can help
After struggling with recurrent cervical cancer for more than a decade, Rita reached out to PinnacleCare. Her Health Advisor immediately stepped into action, answering questions, guiding her through treatments, and finding her a top gynecological surgical oncologist who performed surgery to remove her tumor, after other physicians refused, saying it wouldn’t be successful.
“PinnacleCare advisors spoke with me every day and became my loyal cheerleaders and friends. I survived cervical cancer — thanks to my health advisors. I thank everyone: physicians, surgeon, my husband, and of course, PinnacleCare.”
Supporting aging parents
When an 81-year-old member with Parkinson’s disease started to experience changes in her mental status and memory, her daughter reached out to PinnacleCare for support. Her Health Advisor immediately arranged for an MRI, which indicated she had fluid around her brain that was creating pressure, called Normal Pressure Hydrocephalus (NPH). The pressure was affecting her cognitive mental state, walking ability and other bodily functions; symptoms that are like those of Parkinson’s disease.
“If it weren’t for PinnacleCare finding my mother the right specialists and surgeons, and pushing the system to do further evaluation, her condition may have progressed to a life-threatening situation.”
Learn more
— PinnacleCare Member
With George’s family living and traveling all over the world, he wanted the confidence that he could find the best healthcare wherever they go. When his daughter was living in a different state for college and needed emergency surgery, he reached out to PinnacleCare. His Health Advisor was able to find the most qualified specialist in the area and help coordinate her care.
Health support while traveling the world
Working with a very specific schedule, PinnacleCare successfully coordinated all her necessary appointments, including a pain management consultation, spine consultation, knee X-ray, MRI and follow-up appointment.
When navigating travel between two homes across the country and managing a busy work schedule, a PinnacleCare member was experiencing increasing back pain. She reached out to her Health Advisor to help find and coordinate appointments before she had to leave town with the most qualified physicians who could identify and recommend a treatment plan for her pain.
Through several in-depth consultations with the PinnacleCare clinical team, the consensus was there had to be more going on with his conditions. Our team meticulously reviewed the member’s medical records and found an MRI from two years prior that noted the need for a follow-up spinal test which had been overlooked by Louis’ medical team.
“Every member of the PinnacleCare health advisory team seamlessly stepped in to help coordinate my schedule of appointments.”
His Health Advisor immediately began working to coordinate next steps to help Louis regain greater mobility and live a healthier life.
The oncologist not only performed the difficult surgery but brought in one of the country’s leading vascular surgeons to assist him after the tumor was removed to create new blood vessels. After three more rounds of chemotherapy following the surgery, her oncologist found no sign of the tumor!
Given the results of the MRI, her team of doctors immediately implemented a new treatment plan that included a four-day hospital stay to drain the fluid and surgery adding a shunt to better regulate the fluid and relieve pressure.
Three months after the surgery, accompanied by her Health Advisor, she had another medical review. She had significant improvement with her walking, memory, urinary function, and cognitive ability. Further improvement has her medical team reconsidering her original Parkinson’s diagnosis, and believe she may have been experiencing Parkinson-like symptoms caused by NPH. If this is the case, she might avoid a progressively debilitating disease for one that can be managed well through treatment.
Premier Access
+1 240-278-2740
Eileen DiPaula
Click on the images below to learn more about how PinnacleCare supports our members. *
Private health advisory
The healthcare system is complicated. It can be challenging and overwhelming for anyone to navigate, no matter their situation. Since 2001, PinnacleCare has provided our members with independent, objective health advisory support, guidance, and coordination anytime, anywhere in the world, to get the care they need.
Solutions for all health situations
We support members who are:
Click here to learn more!
You rely on trusted professional advisors for the important and complex areas of your life... why not for your health and well-being?
The power to protect what matters most
Whether you’re trying to manage a chronic medical condition, have been diagnosed with a critical illness, or are proactively focused on your health, the PinnacleCare high-touch, relationship-driven approach provides the resources and support to help you achieve better health outcomes. We are with you every step of your health journey.
Navigation
Intelligence
Access
Medical expertise, relationships, and research that focuses on innovation and the best care for your situation
Directed access to care with the most qualified physicians, facilities, and treatment options available
Support and guidance to get the right care in an increasingly complex and confusing healthcare landscape
A better healthcare experience and improved health outcomes.
Healthy, and focused on proactive, preventive care strategies to continue to live their best lives
Managing new health issues and challenges as they age
Facing ongoing chronic medical issues and trying to find the best treatment plan for their condition
In need of immediate, comprehensive support due to a critical diagnosis
Though our core capabilities, we’re able to provide our members access to the right care, at the right time for their specific situations, while providing confidence in their healthcare decisions.
Hover over to learn more about our core capabilities for our members.
A member-focused, comprehensive team approach
Your dedicated Health Advisor is always by your side, providing guidance and support. They are your healthcare liaison; bringing together our expert team of clinicians and medical directors, and deeply rooted relationships with 130 medical Centers of Excellence and over 35,000 vetted specialists to provide members access to the best possible care for your situation.
40
35k+
130
75
M.D./Ph.D.
Researchers
Vetted
Specialists
Medical Centers
of Excellence
Renowned Specialists
on our Medical Board
Our Health Advisors and expert team can help:
Research and make unbiased referrals to leading physicians
Help secure proper private health insurance / Medicare coverage
Coordinate medical care and logistics
Support for mental and behavioral health resources and partners
Develop travel contingency and risk-management plans
Facilitate access to vetted elder care, home care, and other resources for aging members
Collect medical records and create a personal health summary
Provide access to top medical specialists, hospitals and facilities
Give objective medical intelligence and research
About our Health Advisors
Your Health Advisor acts as your quarterback, coordinating with the medical team to manage the logistics of care. Our Health Advisors are recruited from diverse backgrounds in the healthcare field. All are focused on compassionately supporting members in their times of need.
“From my first phone call with my Health Advisor, to the efficiency and ease of navigating the process with their guidance, to their empathy and follow-up, my Health Advisor was a joy to work with.” – PinnacleCare Member
Member
Stories
Designed to fit your specific needs
We have packaged our vast resources and capabilities into different engagement platforms to allow for flexibility and customizable options to help support the total health and well-being of our members.
Annual membership
Premier Access
For more than 20 years, PinnacleCare has been focused on helping our members protect what is most important to them—their health and their family—by providing support for a better healthcare experience and improved health outcomes.
To learn more about PinnacleCare memberships and what might be the best fit for you, contact:
Rep Name
Phone number
Email Address
• A retainer-based platform, providing flexibility to use all PinnacleCare resources and capabilities
• Ability to help anyone you would like (for example: adult children, grandchildren, extended family, friends, key employees, etc.)
• Fee range: Retainers start at $100k; charged only when approved services is performed
• Access to all PinnacleCare resources and capabilities
• Ongoing continuity of care for individual and family coverage
• Tiered support for varying medical complexity
• Fee range: $15,000-$55,000 per year
Acquired in 2021, PinnacleCare is part of the Sun Life family of companies—combining the health expertise of PinnacleCare with decades of Sun Life market-leading risk and benefits solutions to provide our clients and members with better access to care and support for improved health outcomes.
PinnacleCare is a member of the Sun Life Financial Inc. (“Sun Life”) family of companies. PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options or provide medical care, and any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides health care services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.
PCDX-1579
Older member story
Critical diagnosis story
Chronic condition story
Locational story
Travel story
Health story
We know everyone’s health situations are different.
PinnacleCare designs our resources and capabilities to span the full spectrum of medical and healthcare needs.
Connect with us!
Read our member stories to see how our approach has had a positive impact.
Putting family and health first, even with a busy work schedule
With his family living and traveling all over the world, it is very important for him to know that their health is secure wherever they are. When his daughter was living in a different state for college and needed emergency surgery, he reached out to PinnacleCare. His Health Advisor was able to find the most qualified specialist in the area and help coordinate her care.
As a PinnacleCare member, no matter where you are or what you’re doing, we will step up should a need arise — and always find the best resources and contacts in the area for any health issue.
“As Chairman, CEO and father of four, I rely on PinnacleCare for the best health experts, contacts and resources. It’s been hugely important to us. I can’t imagine not having this membership — for me and my family.”
Health support while traveling the world
Navigating the healthcare system at home is challenging, navigating a foreign healthcare system can be almost impossible. While living in Europe, a son’s increasing knee pain caused concern for his parents. After multiple appointments and still no diagnosis, his worried parents reached out to PinnacleCare for support and guidance. PinnacleCare not only located a specialist, but found the most qualified orthopedic pediatrician in Europe, while also managing all the logistics and details.
“As our family traveled the globe, PinnacleCare stayed one step ahead of our health needs.”
older
businessman
well-traveled family with school-aged kids
middle-age
biz. women
Health support when and where you need it
When navigating travel between two homes across the country and managing a busy work schedule, a PinnacleCare member was experiencing increasing back pain. She reached out to her Health Advisor to help find and coordinate appointments before she had to leave town with the most qualified physicians who could identify and recommend a treatment plan for her pain.
Working with a very specific schedule, PinnacleCare successfully coordinated all her necessary appointments, including a pain management consultation, spine consultation, knee X-ray, MRI and follow-up appointment.
“Every member of the PinnacleCare health advisory team seamlessly stepped in to help coordinate my schedule of appointments.”
"wealthy-looking" person talking to a doctor
middle-age woman patient
elderly woman
The details make all the difference with your health
The on-going management of chronic conditions can be frustrating, but when symptoms worsen, action needs to be taken. When a member with multiple conditions, including diabetes, started to have decreased mobility, they reached out to their Health Advisor to find a better way to manage their care.
Through several in-depth consultations with the PinnacleCare clinical team, the consensus was there had to be more going on with the member’s conditions. Our team meticulously reviewed the member’s medical records, and found an MRI from two years prior that noted the need for a follow-up spinal test which had been overlooked by the member’s medical team.
The member’s Health Advisor immediately began working to coordinate next steps to help the member regain greater mobility and live a healthier life.
“PinnacleCare’s attention to detail is impressive. If they had not taken time to review our medical records, we would not be on a proactive health path. We are both glad to have PinnacleCare as a second pair of eyes for everything.”
Even when hope is lost, PinnacleCare can help
After struggling with recurrent cervical cancer for more than a decade, we were able to get her set up with a PinnacleCare membership. Her Health Advisor immediately stepped into action, answering questions, guiding her through treatments, and finding her a top gynecological surgical oncologist who performed surgery to remove her tumor, after other physicians refused, saying it wouldn’t be successful.
The oncologist not only performed the difficult surgery but brought in one of the country’s leading vascular surgeons to assist him after the tumor was removed to create new blood vessels. After three more rounds of chemotherapy following the surgery, her oncologist found no sign of the tumor!
“PinnacleCare advisors spoke with me every day and became my loyal cheerleaders and friends. I survived cervical cancer — thanks to my health advisors. I thank everyone: physicians, surgeon, my husband, and of course, PinnacleCare.”
Supporting aging parents
When an 81-year-old member with Parkinson’s disease started to experience changes in her mental status and memory, her daughter reached out to PinnacleCare for support. Her Health Advisor immediately arranged for an MRI, which indicated she had fluid around her brain that was creating pressure, called Normal Pressure Hydrocephalus (NPH). The pressure was affecting her cognitive mental state, walking ability and other bodily functions; symptoms that are like those of Parkinson’s disease.
Given the results of the MRI, her team of doctors immediately implemented a new treatment plan that included a four-day hospital stay to drain the fluid and surgery adding a shunt to better regulate the fluid and relieve pressure.
Three months after the surgery, accompanied by her Health Advisor, she had another medical review. She had significant improvement with her walking, memory, urinary function, and cognitive ability. Further improvement has her medical team reconsidering her original Parkinson’s diagnosis, and believe she may have been experiencing Parkinson-like symptoms caused by NPH. If this is the case, she might avoid a progressively debilitating disease for one that can be managed well through treatment.
“If it weren’t for PinnacleCare finding my mother the right specialists and surgeons, and pushing the system to do further evaluation, her condition may have progressed to a life-threatening situation.”
