We’ve invested in teams of technology experts and in bringing you the best digital insurance solutions and experiences to power you and your people. Now, with a team of insurance and technology experts working together, we’re creating a better insurance experience for you.
With the power of one, Sun Life is transforming traditional insurance by creating connected experiences to enable Clients with technology and innovative products and services to make managing benefits easier and saving you time on manual tasks throughout the insurance journey.
We want your experience to be simple and we’re here to be your guide at every stage in your journey with us.
Insuring your future through innovation
ENROLLMENT
Sun Life is here every step in your insurance journey, with connected experiences that combine innovative digital solutions and services with a human touch, creating an insurance experience like no other.
We’re transforming the way Clients buy, use and value insurance.
Making benefits easier through digital innovation
We have our fingers on the pulse of the insurance industry, helping you stay informed on trends in legislation, benefits, and the digital ecosystem.
Insights
New Absence Insights
Interested in insights around self-funding and stop-loss?
#hashtag
– Educating your employees on all benefits, including medical
– Enrollment support for your employees on your platform
– Platform review before kicking off your open enrollment
– We make data easy with back end integration
Your platform, Sun Life support
Learn more
Multilingual support (Spanish, Russian, French, Vietnamese, Mandarin)
Foreign Language
Live Chat
Get free personalized, and confidential assistance from certified Benefit Counselors via live chat. Our counselors are available between 8am to 8pm ET
#hashtag
– 24/7 access
– Multilingual support
– Inbound/outbound call services
Telephonic, Text and Chat for Employees
View a sample landing page
– Enrollment webinar with Q&A (live and/or recorded)
– Informational videos
– Your enrollment materials
– Add a link to your enrollment page
Custom Enrollment Landing Page
See a demo
– Live webinars including Q&A with a Benefit Counselor
– On-demand, recorded webinars
– 1:1 sessions for employees to ask questions specific to their benefit needs, conveniently scheduled online
– Conference call dial-in service
– Comprehensive marketing materials to educate employees
– Live chat with a Benefit Counselor
Virtual Meeting Support and Expertise
Sun Life has continued to develop and deliver more robust, digital enabled, capabilities so we can meet employees wherever they are. Together, we ensure employees are prepared to make educated buying decisions to round out their financial protection plan.
Education and enrollment
Education and
Enrollment
Virtual Meeting Support & Expertise
Custom Enrollment
Landing Page
Telephonic, Text & Chat for Employees
Foreign
Language
Your platform,
Sun Life Support
Innovate
Onboard
Enroll
Administer
Connect
Manage claims
Innovation
Our enrollment materials are available in translation when English is not the primary language.
API connections with leading HR and Benefits Administration Partners
Leading HR Solution
PlanSource Boost
End to end EOI experience API
APIs COMING SOON!
Streamline Absence management, by ensuring real time absence details and time/attendance is up to date in your systems.
Claims/Absence
Eliminates manual and complex set up of benefit plans in Benefit Administration systems, reducing set-up time and eliminating errors allowing plans to be ready for effective dates.
Plan Set Up
No longer need to spend time manually calculating premium due and filling in statements. Bills are generated accurately using real-time eligibility information.
Self Bill
Removes the need to send batch EDI files while improving the speed, quality and accuracy of data from your benefits administration solution to Sun Life.
Eligibility
EOI approval/denial decisions are updated in real-time in the Clients benefits administration platform, removing the need for manual updating and notification.
EOI Decision
Streamlines EOI for employees, by immediately notifying them of their next steps, and pre-filling their application. This eliminates the timely process of manually certifying each EOI request.
EOI Certification
With Sun Life’s dedicated team of experts creating API connections with leading HR and Benefits Administration solutions, we are cutting out manual processes and touchpoints that can make administering and managing benefits complex. So, you can spend less time on benefits administration and more time on what matters, your people.
API’s that eliminate the complexity of the benefits administration process
Having to confirm coverage and/or complete paperwork each and every time one of your members has a claim can be time intensive and difficult to manage. This is why we’ve built out a claims and absence eligibility file with benefit administration solutions so that we enhance the member experience by pre-filling claim forms and reduce the administrative burden on Clients by avoiding coverage confirmations.
When employees leave a company, it’s important to tell them about their options to keep their benefits through conversion or portability. This is why Sun Life focuses on establishing data connectivity with benefits administration solutions. We can now alert terminated employees about their options to port or convert as soon as they lose coverage. This makes it easier for benefits administrators, who no longer need to manage this communication.
We look for ways to create a better-connected experience throughout your journey with Sun Life. With solutions such as EDX files and API connectivity, we’ve created efficiencies by connecting to your benefit administration solution of choice to ensure that your bills are accurate, and the claims process is as quick and easy as possible.
claims & absence eligibity
Portability/Conversion
Evidence of Insurability (EOI)
Enrollment and eligibility
What does that mean for you?
Data Management
Connected Client Experience
Want to talk about your insurance journey? We're here to guide you, contact us here.
Timeline Management
Digital Setup
Census Validation
Education and Guidance
Client Hub
Client Hub
Client hub content to be added
Client Hub
We'll proactively provide you with the information and resources that you need, at the right time, available through a variety of digital & on-demand channels.
Education and Guidance
Our census tools will help quickly identify missing or incorrect data on your census file, reducing the back and forth and streamlining validation.
Census Validation
You'll be able to complete your implementation requirements through DocuSign, reducing the shuffle of paper and providing an efficient and smooth digital implementation process.
Digital Setup
We'll identify the milestones that make for a successful enrollment and access to Sun Life's benefits, and we'll create transparency and tracking through online tools.
Timeline Management
Our Onboarding program is powered by smart, digital tools, and is designed around what matters most to you.
We'll guide you every step of the way, so that you are confident about the value Sun Life brings to you.
Onboarding
Education and Guidance
Census Validation
Digital Setup
Timeline Management
Have confidence that your benefits offering is clearly communicated to employees—whenever and wherever they need it.
One location for all your enrollment information.
Our Benefit Counselors are available for scheduled, live sessions when additional support is needed. We offer both inbound and outbound call services.
Whether Sun Life's proprietary platform or yours, we can help educate and enroll.
Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Offerings may not be available in all states and may vary depending on state laws and regulations.
© 2021 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life and the globe symbol are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.
Learn more about our APIs
We connect directly to your benefits administration partner via file or API, removing the burden of you needing to administer what can be sometimes complex underwriting rules. This allows us to communicate directly to members that need to complete the EOI application with easy-to-understand directions and a paperless online application process. We’ll send reminders to the member to complete their application and then alert the client and member when a decision on the application has been made.
Sun Life is a preferred carrier, which means we have developed joint implementation best practices and we're able to provide Clients with Single Sign On (SSO) for Evidence of Insurability (EOI), which must be requested and approved ahead of the enrollment.
Empyrean
We're connected to Employee Navigator’s carrier data exchange. This connection allows Clients who use Employee Navigator to have EDX on their Sun Life products.
Our partnership with Employee Navigator is unique because we were the first carrier to take on the EDX build for brokers. This removes the task of building the EDX feeds off the broker's plate and gets the employer live significantly faster
Employee Navigator
We're connected to Ease's Carrier Data Exchange, EaseConnect+. This connection allows Clients who use Ease to have EDX on their Sun Life products—making it easier to add and manage Sun Life insurance products between our systems and Ease.
Ease
Get more details on Sun Life and PlanSource Boost’s partnership.
Sun Life is part of PlanSource Boost’s exclusive program dedicated to creating a better-connected Client experience by setting up real-time API integrations. These API integrations include EOI, Plan Configuration, Enrollment and Member portal. The PlanSource Boost experience includes preferred pricing, optimized employee shopping, modern integrations, and simplified self-billing.
PlanSource Boost
Check out the Sun Life + Maxwell Offering details.
Sun Life and Maxwell Health are more than an insurance and technology partnership. We’re one company, so we can focus on creating a best-in class experience for Clients.
We’ve developed and continue to create innovative tools in Maxwell like our built-in benefit education tool, streamlined EOI process, API's and integrations, full-service implementation, and more, taking the manual work off your plate. These tools are designed to save you time and reduce errors while streamlining the benefits administration experience from the moment you sign up.
Maxwell Health
Explore our partnerships with leading HR and benefits administration solutions
Explore our benefits administration innovation
One size doesn't fit all and with our benefits administration digital innovations approach, we're providing a suite of digital options so each Client can select a solution that's the right fit for their needs.
We’re building out our own innovative solutions and expanding our partnerships to ensure brokers can be more hands-off, employers can do their day-to-day efficiently, and employees can shop for and understand the insurance products they're provided.
HR and Benefit Administration Solutions and Partnerships
– Cloud based absence technology (single source, no legacy systems)
– Single claim number assigned for all absence related events
– Efficient and compliant management of all absences
– Submit claims on behalf of employees (HR manager and supervisor)
– View action items and upload claims documents
– View claims status and payment information and integrated correspondence (real-time)
– Receive notifications regarding status changes or action items
– Customizable on-demand reports and dashboards
– Access on-demand knowledge center
Claims system
HIGHLIGHTs
ONLINE EXPERIENCE
(Employer)
ONLINE EXPERIENCE
(MEMBer)
With our state-of-the art claims system combined with our intuitive digital experience, we’re making absence easier. A single claim event—submitted telephonically or through guided online intake triggers all absence-related benefits a member is eligible to receive – Short-Term Disability, Statutory Disability, Paid Family and Medical Leaves, Absence & ADA and company-specific leaves.
Online 24/7 on-demand capabilities allow members to manage their claims and allow employers to access customized reporting to identify trends.
Claims Management, made easy
Ready for a better experience throughout the insurance journey?
Contact us here to connect.
– Mobile optimized to work on computer, tablet or smart phone
– Easy to follow, guided claim intake
– View action items and upload claims documents
– View claims status and payment information and integrated correspondence (real-time)
– Report intermittent time taken and return to work date
– Receive notifications regarding status changes or action items
– Access on-demand knowledge center
We are always looking at ways that we can reduce the administrative burden of benefits administration that can fall quite often to our Clients and our members. At every touchpoint, we have built digital connectivity and capabilities in order to make our Client and members interactions with us as quick and easy as possible.
Insights & Legislation
Learn more about our APIs
Learn more about our APIs
End to end EOI experience API
Leading HR Solution
APIs COMING SOON!
PlanSource Boost
API connections with leading HR and Benefits Administration Partners
Streamline Absence management, by ensuring real time absence details and time/attendance is up to date in your systems.
Claims/Absence
Eliminates manual and complex set up of benefit plans in Benefit Administration systems, reducing set-up time and eliminating errors allowing plans to be ready for effective dates.
Plan Set Up
No longer need to spend time manually calculating premium due and filling in statements. Bills are generated accurately using real-time eligibility information.
Self Bill
Removes the need to send batch EDI files while improving the speed, quality and accuracy of data from your benefits administration solution to Sun Life.
Eligibility
EOI approval/denial decisions are updated in real-time in the Clients benefits administration platform, removing the need for manual updating and notification.
EOI Decision
Streamlines EOI for employees, by immediately notifying them of their next steps, and pre-filling their application. This eliminates the timely process of manually certifying each EOI request.
EOI Certification
With Sun Life’s dedicated team of experts creating API connections with leading HR and Benefits Administration solutions, we are cutting out manual processes and touchpoints that can make administering and managing benefits complex. So, you can spend less time on benefits administration and more time on what matters, your people.
API’s that eliminate the complexity of the benefits administration process
Having to confirm coverage and/or complete paperwork each and every time one of your members has a claim can be time intensive and difficult to manage. This is why we’ve built out a claims and absence eligibility file with benefit administration solutions so that we enhance the member experience by pre-filling claim forms and reduce the administrative burden on Clients by avoiding coverage confirmations.
When employees leave a company, it’s important to tell them about their options to keep their benefits through conversion or portability. This is why Sun Life focuses on establishing data connectivity with benefits administration solutions. We can now alert terminated employees about their options to port or convert as soon as they lose coverage. This makes it easier for benefits administrators, who no longer need to manage this communication.
We connect directly to your benefits administration partner via file or API, removing the burden of you needing to administer what can be sometimes complex underwriting rules. This allows us to communicate directly to members that need to complete the EOI application with easy-to-understand directions and a paperless online application process. We’ll send reminders to the member to complete their application and then alert the client and member when a decision on the application has been made.
We look for ways to create a better-connected experience throughout your journey with Sun Life. With solutions such as EDX files and API connectivity, we’ve created efficiencies by connecting to your benefit administration solution of choice to ensure that your bills are accurate, and the claims process is as quick and easy as possible.
claims & absence eligibity
Portability/Conversion
Evidence of Insurability (EOI)
Enrollment and eligibility
What does that mean for you?
We are always looking at ways that we can reduce the administrative burden of benefits administration that can fall quite often to our Clients and our members. At every touchpoint, we have built digital connectivity and capabilities in order to make our Client and members interactions with us as quick and easy as possible.
Data Management
Connected Client Experience
Explore our partnerships with leading HR and benefits administration solutions
Explore our benefits administration innovation
One size doesn't fit all and with our benefits administration digital innovations approach, we're providing a suite of digital options so each Client can select a solution that's the right fit for their needs.
We’re building out our own innovative solutions and expanding our partnerships to ensure brokers can be more hands-off, employers can do their day-to-day efficiently, and employees can shop for and understand the insurance products they're provided.
HR and Benefit Administration Solutions and Partnerships
Sun Life is a preferred carrier, which means we have developed joint implementation best practices and we're able to provide Clients with Single Sign On (SSO) for Evidence of Insurability (EOI), which must be requested and approved ahead of the enrollment.
We're connected to Employee Navigator’s carrier data exchange. This connection allows Clients who use Employee Navigator to have EDX on their Sun Life products.
Our partnership with Employee Navigator is unique because we were the first carrier to take on the EDX build for brokers. This removes the task of building the EDX feeds off the broker's plate and gets the employer live significantly faster
We're connected to Ease's Carrier Data Exchange, EaseConnect+. This connection allows Clients who use Ease to have EDX on their Sun Life products—making it easier to add and manage Sun Life insurance products between our systems and Ease.
Get more details on Sun Life and PlanSource Boost’s partnership.
Sun Life is part of PlanSource Boost’s exclusive program dedicated to creating a better-connected Client experience by setting up real-time API integrations. These API integrations include EOI, Plan Configuration, Enrollment and Member portal. The PlanSource Boost experience includes preferred pricing, optimized employee shopping, modern integrations, and simplified self-billing.
Check out the Sun Life + Maxwell Offering details.
Sun Life and Maxwell Health are more than an insurance and technology partnership. We’re one company, so we can focus on creating a best-in class experience for Clients.
We’ve developed and continue to create innovative tools in Maxwell like our built-in benefit education tool, streamlined EOI process, API's and integrations, full-service implementation, and more, taking the manual work off your plate. These tools are designed to save you time and reduce errors while streamlining the benefits administration experience from the moment you sign up.
Want to talk about your insurance journey? We're here to guide you, contact us here.
Our Onboarding program is powered by smart, digital tools, and is designed around what matters most to you.
We'll guide you every step of the way, so that you are confident about the value Sun Life brings to you.
Education and Guidance
Education and Guidance
Census Validation
Census Validation
Digital Setup
Digital Setup
Timeline Management
Timeline Management
We'll proactively provide you with the information and resources that you need, at the right time, available through a variety of digital & on-demand channels.
Education and Guidance
Our census tools will help quickly identify missing or incorrect data on your census file, reducing the back and forth and streamlining validation.
Census Validation
You'll be able to complete your implementation requirements through DocuSign, reducing the shuffle of paper and providing an efficient and smooth digital implementation process.
Digital Setup
We'll identify the milestones that make for a successful enrollment and access to Sun Life's benefits, and we'll create transparency and tracking through online tools.
Timeline Management
Onboarding
Interested in insights around self-funding and stop-loss?
Interested in insights around self-funding and stop-loss?
New Absence Insights
Insights & Legislation
We have our fingers on the pulse of the insurance industry, helping you stay informed on trends in legislation, benefits, and the digital ecosystem.
Insights
Innovation
With the power of one, Sun Life is transforming traditional insurance by creating connected experiences to enable Clients with technology and innovative products and services to make managing benefits easier and saving you time on manual tasks throughout the insurance journey.
We want your experience to be simple and we’re here to be your guide at every stage in your journey with us.
Insuring your future through innovation
Innovate
Onboard
Enroll
Administer
Connect
Manage claims
Sun Life is here every step in your insurance journey, with connected experiences that combine innovative digital solutions and services with a human touch, creating an insurance experience like no other.
We’re transforming the way Clients buy, use and value insurance.
Making benefits easier through digital innovation
Educating your employees on all benefits, including medical
Enrollment support for your employees on your platform
Platform review before kicking off your open enrollment
We make data easy with back end integration
Whether Sun Life's proprietary platform or yours, we can help educate and enroll.
Your platform, Sun Life support
Learn more
Multilingual support (Spanish, Russian, French, Vietnamese, Mandarin)
Our enrollment materials are available in translation when English is not the primary language.
Foreign Language
Telephonic
Telephonic, Text and Chat for Employees
Add a link to your enrollment page
Your enrollment materials
Informational videos
Enrollment webinar with Q&A (live and/or recorded)
One location for all your enrollment information.
Custom Enrollment Landing Page
View a sample landing page
See a demo
Live chat with a Benefit Counselor
Comprehensive marketing materials to educate employees
Conference call dial-in service
1:1 sessions for employees to ask questions specific to their benefit needs, conveniently scheduled online
On-demand, recorded webinars
Live webinars including Q&A with a Benefit Counselor
Have confidence that your benefits offering is clearly communicated to employees — whenever and wherever they need it.
Virtual Meeting Support and Expertise
Sun Life has continued to develop and deliver more robust, digital enabled, capabilities so we can meet employees wherever they are. Together, we ensure employees are prepared to make educated buying decisions to round out their financial protection plan.
Education and enrollment
Education and
Enrollment
Education and
Enrollment
Virtual Meeting Support & Expertise
Virtual Meeting Support & Expertise
Custom Enrollment
Landing Page
Custom Enrollment
Landing Page
Telephonic, Text and Chat for Employees
Telephonic, Text and Chat for Employees
Foreign
Language
Foreign
Language
Your platform,
Sun Life Support
Your platform,
Sun Life Support
Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Offerings may not be available in all states and may vary depending on state laws and regulations.
© 2021 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life and the globe symbol are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.
– Cloud based absence technology (single source, no legacy systems)
– Single claim number assigned for all absence related events
– Efficient and compliant management of all absences
– Submit claims on behalf of employees (HR manager and supervisor)
– View action items and upload claims documents
– View claims status and payment information and integrated correspondence (real-time)
– Receive notifications regarding status changes or action items
– Customizable on-demand reports and dashboards
– Access on-demand knowledge center
– Mobile optimized to work on computer, tablet or smart phone
– Easy to follow, guided claim intake
– View action items and upload claims documents
– View claims status and payment information and integrated correspondence (real-time)
– Report intermittent time taken and return to work date
– Receive notifications regarding status changes or action items
– Access on-demand knowledge center
Claims system HIGHLIGHTs
ONLINE EXPERIENCE
(Employer)
ONLINE EXPERIENCE
(MEMBer)
With our state-of-the art claims system combined with our intuitive digital experience, we’re making absence easier. A single claim event—submitted telephonically or through guided online intake triggers all absence-related benefits a member is eligible to receive – Short-Term Disability, Statutory Disability, Paid Family and Medical Leaves, Absence & ADA and company-specific leaves.
Online 24/7 on-demand capabilities allow members to manage their claims and allow employers to access customized reporting to identify trends.
Claims Management, made easy
Ready for a better experience throughout the insurance journey? Contact us here to connect.
We’ve invested in teams of technology experts and in bringing you the best digital insurance solutions and experiences to power you and your people. Now, with a team of insurance and technology experts working together, we’re creating a better insurance experience for you.
One size doesn't fit all and with our benefits administration digital innovations approach, we're providing a suite of digital options so each Client can select a solution that's the right fit for their needs.
We’re building out our own innovative solutions and expanding our partnerships to ensure brokers can be more hands-off, employers can do their day-to-day efficiently, and employees can shop for and understand the insurance products they're provided.
Sun Life is a preferred carrier, which means we have developed joint implementation best practices and we're able to provide Clients with Single Sign On (SSO) for Evidence of Insurability (EOI), which must be requested and approved ahead of the enrollment.
Empyrean
We're connected to Employee Navigator’s carrier data exchange. This connection allows Clients who use Employee Navigator to have EDX on their Sun Life products.
Our partnership with Employee Navigator is unique because we were the first carrier to take on the EDX build for brokers. This removes the task of building the EDX feeds off the broker's plate and gets the employer live significantly faster
Employee Navigator
We're connected to Ease's Carrier Data Exchange, EaseConnect+. This connection allows Clients who use Ease to have EDX on their Sun Life products—making it easier to add and manage Sun Life insurance products between our systems and Ease.
Ease
Get more details on Sun Life and PlanSource Boost’s partnership.
Sun Life is part of PlanSource Boost’s exclusive program dedicated to creating a better-connected Client experience by setting up real-time API integrations. These API integrations include EOI, Plan Configuration, Enrollment and Member portal. The PlanSource Boost experience includes preferred pricing, optimized employee shopping, modern integrations, and simplified self-billing.
PlanSource Boost
Check out the Sun Life + Maxwell Offering details.
Sun Life and Maxwell Health are more than an insurance and technology partnership. We’re one company, so we can focus on creating a best-in class experience for Clients.
We’ve developed and continue to create innovative tools in Maxwell like our built-in benefit education tool, streamlined EOI process, API's and integrations, full-service implementation, and more, taking the manual work off your plate. These tools are designed to save you time and reduce errors while streamlining the benefits administration experience from the moment you sign up.
Maxwell Health
Sun Life is a preferred carrier, which means we have developed joint implementation best practices and we're able to provide Clients with Single Sign On (SSO) for Evidence of Insurability (EOI), which must be requested and approved ahead of the enrollment.
We're connected to Employee Navigator’s carrier data exchange. This connection allows Clients who use Employee Navigator to have EDX on their Sun Life products.
Our partnership with Employee Navigator is unique because we were the first carrier to take on the EDX build for brokers. This removes the task of building the EDX feeds off the broker's plate and gets the employer live significantly faster
We're connected to Ease's Carrier Data Exchange, EaseConnect+. This connection allows Clients who use Ease to have EDX on their Sun Life products—making it easier to add and manage Sun Life insurance products between our systems and Ease.
Get more details on Sun Life and PlanSource Boost’s partnership.
Sun Life is part of PlanSource Boost’s exclusive program dedicated to creating a better-connected Client experience by setting up real-time API integrations. These API integrations include EOI, Plan Configuration, Enrollment and Member portal. The PlanSource Boost experience includes preferred pricing, optimized employee shopping, modern integrations, and simplified self-billing.
Check out the Sun Life + Maxwell Offering details.
Sun Life and Maxwell Health are more than an insurance and technology partnership. We’re one company, so we can focus on creating a best-in class experience for Clients.
We’ve developed and continue to create innovative tools in Maxwell like our built-in benefit education tool, streamlined EOI process, API's and integrations, full-service implementation, and more, taking the manual work off your plate. These tools are designed to save you time and reduce errors while streamlining the benefits administration experience from the moment you sign up.
Sun Life has joined the Emerging Partner Program with Workday, collaborating on making benefits easier for our shared Clients. Priorities include streamlining Evidence of Insurability and integrating Absence Management.
Workday
Learn about Sun Life's API capabilities with Workday.
Texting
Reach employees the way they prefer with enrollment reminders or links to plan details.
Live Chat
Get free personalized, and confidential assistance from certified Benefit Counselors via live chat. Our counselors are available between 8 a.m. to 8 p.m. ET.
Learn more
Learn more
Telephonic
Our Benefit Counselors are available for scheduled, live sessions when additional support is needed. We offer both inbound and outbound call services.
Claims Management, made easy
Our online claims experience for Absence, Disability and Supplemental Health is ever-changing as we add functionality and enhancements. We work hard to support Clients and members with solutions that make it easy to file claims, get real-time claims status, and more.
Absence and Disability
With our state-of-the art claims system combined with our intuitive digital experience, we’re making absence easier. A claim submitted telephonically or through guided online intake will trigger all absence-related benefits a member is eligible to receive—Short-Term Disability, Statutory Disability, Paid Family and Medical Leaves, Absence & ADA, and company-specific leaves. Online 24/7 on-demand capabilities allow members to manage their claims and allow employers to access customized reporting to identify trends.
Supplemental Health
Members can submit claims online for Accident, Cancer, Critical Illness, Hospital Indemnity or Wellness/cancer screenings. They can use a desktop, tablet or mobile device, whichever they prefer. With our new technology, we receive the claims right away, which means faster claims payments and happier members.
The process is simple. A member just visits their Sun Life account and clicks the ‘Submit a claim’ button to get started. After that, they answer a few questions about the claim they are filing. That’s it. They hit submit and their claim is off to our team for review and payment. Members can then come back to their account for real-time claims status and decisions.
Watch our demo to see how easy it is.
Claims system
HIGHLIGHTs
ONLINE EXPERIENCE
(Employer)
ONLINE EXPERIENCE
(MEMBer)
Ready for a better experience throughout the insurance journey?
Contact us here to connect.
Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Offerings may not be available in all states and may vary depending on state laws and regulations.
© 2021 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life and the globe symbol are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.
– Cloud based absence technology (single source, no legacy systems)
– Single claim number assigned for all absence related events
– Efficient and compliant management of all absences
– View action items and upload claims documents
– View claims status and payment information
– Receive notifications regarding status changes or action items
– Customizable on-demand reports and dashboards
– Access on-demand knowledge center
– Mobile optimized to work on computer, tablet or smart phone
– Easy to follow, guided claim intake
– View action items and upload claims documents
– View claims status, leave balance remaining, payment information, and integrated correspondence (real-time)
– Report intermittent time taken and return to work date
– Receive notifications regarding status changes or action items
– Access on-demand knowledge center
Claims Management, made easy
Our online claims experience for Absence, Disability and Supplemental Health is ever-changing as we add functionality and enhancements. We work hard to support Clients and members with solutions that make it easy to file claims, get real-time claims status, and more.
Absence and Disability
With our state-of-the art claims system combined with our intuitive digital experience, we’re making absence easier. A claim submitted telephonically or through guided online intake will trigger all absence-related benefits a member is eligible to receive—Short-Term Disability, Statutory Disability, Paid Family and Medical Leaves, Absence & ADA, and company-specific leaves. Online 24/7 on-demand capabilities allow members to manage their claims and allow employers to access customized reporting to identify trends.
Supplemental Health
Members can submit claims online for Accident, Cancer, Critical Illness, Hospital Indemnity or Wellness/cancer screenings. They can use a desktop, tablet or mobile device, whichever they prefer. With our new technology, we receive the claims right away, which means faster claims payments and happier members.
The process is simple. A member just visits their Sun Life account and clicks the ‘Submit a claim’ button to get started. After that, they answer a few questions about the claim they are filing. That’s it. They hit submit and their claim is off to our team for review and payment. Members can then come back to their account for real-time claims status and decisions.
Watch our demo to see how easy it is.
– Cloud based absence technology (single source, no legacy systems)
– Single claim number assigned for all absence related events
– Efficient and compliant management of all absences
– View action items and upload claims documents
– View claims status and payment information
– Receive notifications regarding status changes or action items
– Customizable on-demand reports and dashboards
– Access on-demand knowledge center
– Mobile optimized to work on computer, tablet or smart phone
– Easy to follow, guided claim intake
– View action items and upload claims documents
– View claims status, leave balance remaining, payment information, and integrated correspondence (real-time)
– Report intermittent time taken and return to work date
– Receive notifications regarding status changes or action items
– Access on-demand knowledge center
Claims system HIGHLIGHTs
ONLINE EXPERIENCE
(Employer)
ONLINE EXPERIENCE
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Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York, group insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Offerings may not be available in all states and may vary depending on state laws and regulations.
© 2021 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life and the globe symbol are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.
Understand what exactly gene therapies are and what to look out for in your plan design
The world of healthcare trends and costs is constantly changing! As your partner, we want to provide you with information and resources to help you adapt to the evolving needs of your group as the market changes.
Emerging trends
We have several detailed presentations and resources for you
Are you a broker?
Learn more about self-funding—from the basics to the details
Are you an employer?
Our job is to help you do your job. We are committed to providing updated and relevant training and educational information around self-funding and stop-loss so you can feel confident in your knowledge to design and maintain a plan that works for your group.
Educational content designed for brokers and employers
For self-funded employers, one of the largest areas of uncertainty is around high-cost claims. How bad can they get? What conditions are mostly likely to result in a high-cost claim? Are Rx costs a factor? Our claims data is designed to help you plan for potential high-cost claims, and select coverage options and product features that fit your financial goals.
Interested in calculating your expected number of stop-loss claims? Click here to access our stop-loss claims calculator.
Download your own copy of our full 2020 high-cost claims and injectable drug trends report
Check out the highest cost conditions in your own industry group
Protect yourself from high-cost claims
Want to dive deeper into benchmark data by group size, and learn more about high-cost claims?
Interested in seeing a sample of the benchmark report?
Interested in getting a customized report delivered to you by one of our stop-loss specialists?
Want to dive deeper into benchmark data by group size, and learn more about high-cost claims?
Interested in seeing a sample of the benchmark report?
Interested in getting a customized report delivered to you by one of our stop-loss specialists?
No two businesses are the same, but learning what employers similar to you are doing can be great guidance when considering plan changes or validating your current coverage. Our robust block of business gives us meaningful data to share with you on groups of a similar size and industry, including your relative risk profile, recommendations on deductible levels, and more!
Benchmarking data to help make coverage decisions
Emerging Trends
Educational Content
High-Cost Claims
Benchmarking Data
Browse around the options below to check out some of our latest resources.
We have the data, expertise and insights to help you make important decisions on your self-funded plan and stop-loss coverage. Providing you with stability you can count on is one of our top priorities. By offering customization to fit your unique needs and access to insights and expertise to keep you informed about the latest trends, Sun Life is here for you.
With over 2,600 employer Clients representing 4.7 million members, we have a robust data set that allows us to capture insights and analyze trends for both benchmarking and claims information. Our team of experts continuously monitors trends in this data to be able to provide you with information relevant to possible plan changes, predicting potential high-cost claims, and more!
Sun Life Stop-Loss Insights
Understand what exactly gene therapies are and what to look out for in your plan design
Stay in the know on legislative updates and their implications on the world of healthcare and benefits
Learn how our team of clinical experts works to proactively review your claims for cost-containment and care optimization opportunities
The world of healthcare trends and costs is constantly changing! As your partner, we want to provide you with information and resources to help you adapt to the evolving needs of your group as the market changes.
Emerging trends
We have several detailed presentations and resources for you
Are you a broker?
Learn more about self-funding—from the basics to the details
Are you an employer?
Our job is to help you do your job. We are committed to providing updated and relevant training and educational information around self-funding and stop-loss so you can feel confident in your knowledge to design and maintain a plan that works for your group.
Educational content designed for brokers and employers
For self-funded employers, one of the largest areas of uncertainty is around high-cost claims. How bad can they get? What conditions are mostly likely to result in a high-cost claim? Are Rx costs a factor? Our claims data is designed to help you plan for potential high-cost claims, and select coverage options and product features that fit your financial goals.
Interested in calculating your expected number of stop-loss claims? Click here to access our stop-loss claims calculator.
Download your own copy of our full 2020 high-cost claims and injectable drug trends report
Check out the highest cost conditions in your own industry group
Protect yourself from high-cost claims
Want to dive deeper into benchmark data by group size, and learn more about high-cost claims?
Interested in seeing a sample of the benchmark report?
Interested in getting a customized report delivered to you by one of our stop-loss specialists?
Want to dive deeper into benchmark data by group size, and learn more about high-cost claims?
Interested in seeing a sample of the benchmark report?
Interested in getting a customized report delivered to you by one of our stop-loss specialists?
No two businesses are the same, but learning what employers similar to you are doing can be great guidance when considering plan changes or validating your current coverage. Our robust block of business gives us meaningful data to share with you on groups of a similar size and industry, including your relative risk profile, recommendations on deductible levels, and more!
Benchmarking data to help make coverage decisions
Emerging Trends
Educational Content
High-Cost Claims
Benchmarking Data
Browse around the options below to check out some of our latest resources.
We have the data, expertise and insights to help you make important decisions on your self-funded plan and stop-loss coverage. Providing you with stability you can count on is one of our top priorities. By offering customization to fit your unique needs and access to insights and expertise to keep you informed about the latest trends, Sun Life is here for you.
With over 2,600 employer Clients representing 4.7 million members, we have a robust data set that allows us to capture insights and analyze trends for both benchmarking and claims information. Our team of experts continuously monitors trends in this data to be able to provide you with information relevant to possible plan changes, predicting potential high-cost claims, and more!
Sun Life Stop-Loss Insights
Understand what exactly gene therapies are and what to look out for in your plan design
Stay in the know on legislative updates and their implications on the world of healthcare and benefits
Learn how our team of clinical experts works to proactively review your claims for cost-containment and care optimization opportunities
The world of healthcare trends and costs is constantly changing! As your partner, we want to provide you with information and resources to help you adapt to the evolving needs of your group as the market changes.
Emerging trends
We have several detailed presentations and resources for you
Are you a broker?
Learn more about self-funding—from the basics to the details
Are you an employer?
Our job is to help you do your job. We are committed to providing updated and relevant training and educational information around self-funding and stop-loss so you can feel confident in your knowledge to design and maintain a plan that works for your group.
Educational content designed for brokers and employers
Interested in calculating your expected number of stop-loss claims? Click here to access our stop-loss claims calculator.
Download your own copy of our full 2020 high-cost claims and injectable drug trends report
Check out the highest cost conditions in your own industry group
For self-funded employers, one of the largest areas of uncertainty is around high-cost claims. How bad can they get? What conditions are mostly likely to result in a high-cost claim? Are Rx costs a factor? Our claims data is designed to help you plan for potential high-cost claims, and select coverage options and product features that fit your financial goals.
Protect yourself from high-cost claims
Want to dive deeper into benchmark data by group size, and learn more about high-cost claims?
Interested in seeing a sample of the benchmark report?
Interested in getting a customized report delivered to you by one of our stop-loss specialists?
No two businesses are the same, but learning what employers similar to you are doing can be great guidance when considering plan changes or validating your current coverage. Our robust block of business gives us meaningful data to share with you on groups of a similar size and industry, including your relative risk profile, recommendations on deductible levels, and more!
Benchmarking data to help make coverage decisions
Emerging Trends
Educational Content
High-Cost Claims
Benchmarking Data
Browse around the options below to check out some of our latest resources.
We have the data, expertise and insights to help you make important decisions on your self-funded plan and stop-loss coverage. Providing you with stability you can count on is one of our top priorities. By offering customization to fit your unique needs and access to insights and expertise to keep you informed about the latest trends, Sun Life is here for you.
With over 2,600 employer Clients representing 4.7 million members, we have a robust data set that allows us to capture insights and analyze trends for both benchmarking and claims information. Our team of experts continuously monitors trends in this data to be able to provide you with information relevant to possible plan changes, predicting potential high-cost claims, and more!
Sun Life Stop-Loss Insights
Want to dive deeper into benchmark data by group size, and learn more about high-cost claims?
Interested in seeing a sample of the benchmark report?
Interested in getting a customized report delivered to you by one of our stop-loss specialists?
Learn more about self-funding—from the basics to the details
Are you an employer?
Stay in the know on legislative updates and their implications on the world of healthcare and benefits
Learn how our team of clinical experts works to proactively review your claims for cost-containment and care optimization opportunities