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BRANDING & DIGITAL MARKETING
Reach Your Audience With Personalization & Precision
With ever-increasing customer savviness and journey complexity, it’s tougher than ever to stay ahead of the competition. Find more customers in need of your business and win them over with branding and marketing that resonates. With a SYKES partnership, your marketing will be data-driven, optimized for conversion, and cohesive across touchpoints, ensuring you put your brand’s best foot forward — online and offline.
Companies often claim they can revolutionize your brand's entire CX experience — but when it comes time to deliver, they don’t live up to the hype. SYKES brings your customers the best experiences, using technology, teams and tactics that go beyond the customer contact center and actually work.
78.2
Evolved Capabilities to Elevate Your Entire Customer Journey
You might know SYKES as a customer-care provider, trusted by major brands for decades, but over the last few years, we’ve been expanding our capabilities to help scale your marketing, sales, support and intelligent automation efforts. A partnership with SYKES means strengthening the parts of your customer experience you choose, with experts who care about your brand as much as you do. Learn how we’re not just all talk with our Intelligent CX e-book.
DOWNLOAD THE E-BOOK
The Proof Is in Our Performance
Personalized Services,
“Plug & Play” Ease
Utilizing a partner like SYKES is a strategic move to augment the parts of your business that need it, freeing you to play to your strengths. Every company is different, so we tailor our offerings to meet your individual goals. It’s streamlined, it’s effective and it’s the smartest investment you can make for growing your brand.
Since 2016, SYKES’ innovation in digital marketing and sales has resulted in more than 73 million customer interactions a year for our brand partners.
Customers are in the driver’s seat when it comes to the way they choose to buy. That’s why our customer experience agents are reinventing the concept of what sales engagement can be. SYKES agents are experts in voice, chat and online sales, giving your brand access to thousands of caring professionals ready to sell your products or services on your behalf.
Help Your Customers Convert However They Choose
VOICE, CHAT & ONLINE SALES
Performance-based sales offerings generated $2 billion in incremental volume for SYKES brand partners.
Boost your customer satisfaction with the power of AI. Intelligent chatbots are available around the clock, ready to assist customers at a moment’s notice. And by augmenting agents with AI-enabled conversational assistance tools, the right response is always at their fingertips. With terabytes of interaction data at our disposal, our AI makes suggestions that convert more often and make customers happiest.
Bots That Make Your Conversations Better, Faster & Stronger
Intelligent chatbots & co-bots
“Utilizing a SYKES knowledge bot to answer customer questions for agents, we cut our new agent AHT by 11% and tenured agent AHT by 6%!"
- leading electronics retailer
Onboard, train and upskill your workforce with the speed and efficiency you need to deliver effortless experiences. Using our AI-enabled training and coaching services, your employees will develop the skills they need to succeed . Simulator development, active-learning classes, learning-media production, SAAS learning and micro-training are ways you ensure your organization is smarter than the competition.
Give your customers or employees the ability to solve their support issues without ever picking up the phone. Our proprietary, online self-service software provides simple and intuitive troubleshooting, tutorials and training. Issues are resolved faster and at a lower cost to your organization.
Help People Help Themselves
Online self-service tools & content
An education brand partner saved
$1.4 million in deflected support calls while taking their problem-resolution score from 15% to 70%.
Did you know: RPA can do repetitive data-entry tasks 4–5x faster than human counterparts?
When speed, accuracy and scalability are a priority, intelligent automation is essential. Addressing tasks in front, middle and back office, our intelligent automation technology, including Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA), handles the repetitive tasks that can bog down employees' days, allowing them to focus on more meaningful and productive work.
Automate Tasks Off Your Plate
INTELLIGENT AUTOMATION
Data is the backbone of the best customer experiences. With our Insight Analytics™ platform, we bring the power of connected CX information to your brand. Leverage our data labeling, on-call enhancement and interaction management to ensure that every customer engagement is as intelligent as it is outstanding.
Never Wonder About the Numbers Again
EXPERIENCE ANALYTICS & INSIGHTS
Resources
See how our expanded catalog of services is helping businesses across the globe.
It’s time your business moved beyond “multichannel” or “omnichannel” and into the future of customer experience. In this e-book, you’ll learn how Intelligent CX is changing the way brands are becoming more experience-led, efficient and effective.
Intelligent CX Customer Acquisition E-Book
Download Now
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Terms of Use
Privacy & Other
Accessibility
Did you know: Our Insight Analytics™ studies uncover growth opportunities in both the customer experience and the relationship between SYKES and the brand partner?
Upgrade Your Workforce
AI-enabled hiring, training & coaching
Our full-solution training program decreased a major electronic retailer’s agent training time by 50% compared to its old curriculum, getting new hires out of the classroom and into their teams faster.
When it comes to making a personal impact on customers, our customer experience providers are reinventing the concept of what engagement can be. Your brand will have access to thousands of caring professionals, ready to build voice, chat and social support with you.
Be There for Customers Before, During & After the Sale
VOICE, CHAT & SOCIAL SUPPORT
Our proprietary service-to-sales process turned one brand partner’s customer support center into a cross/upsell success, increasing conversion rates by 3x.
Get your brand in front of customers during their peak information-gathering phase with our consumer review services, and take a new approach to community management. Our social-engagement team combines social media and customer service to make you a proactive participant within the digital conversation. Build a following that fuels grassroots momentum for your brand.
A Whole New Way to Engage, Interact & Inform
REVIEWS & COMMUNITY MANAGEMENT
A brand partner in the technology industry used the SYKES social-engagement team to respond to customers. The results? Those customers were 1.6x more likely to post two or more highly positive brand posts and 3x more likely to post 5x or more.
OVERVIEW
Major Telecom Sees 20% Reduction in Support Calls Using Self-Service Content
Major Teleconm
Digital and Physical Combine to Provide a Great Customer Experience
Full Service Digital Marketing
Voice & Chat Sales
Intelligent Chatbots & Cobots
Online Self-Service Tools & Content
AI-Enabled Hiring, Training & Coaching
Expert marketers accelerate your digital potential through innovative technology, analytics and data-proven tactics.
AI-assisted agents are expertly trained and aligned with your brand to offer exceptional and authentic customer experiences.
Pairing data and machine learning, chatbots and cobots inform agents and streamline interactions with data-driven precision.
Through fewer calls and better experiences, intuitive self-service content empowers customers in their support journeys.
Agents are trained more effectively using interactive, AI-enabled virtual customers built by real conversation data.
See More
See More
See More
See More
See More
Authentic, personalized interactions leverage opportunities to foster brand advocacy and complement customer service.
See More
Reviews & Community Management
Automation for your front and back office improves customer experiences with increased speed, accuracy and efficiency.
See More
Intelligent Automation
Advanced insights
dissect customer journeys to analyze, predict and improve conversion-focused experiences.
See More
Experience Analytics & Insights
Always-on, always-connected digital support delivers on customer expectations for fast, effortless answers when they need them.
See More
Voice, Chat & Social Support
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
I'm ready to learn more about how SYKES' evolved capabilities can help my business.
Case Studies
Self Service CX Solution Transforms Parents Into Tech Experts
Travel-Booking Giant Sees CX Soar with Precision Communication Strategy
Capability Data Sheets
Reviews & Community Management Data Sheet
Download Now
Download Now
Intelligent Chatbots & Cobots
Data Sheet
Download Now
Digital Marketing Services
Data Sheet
Download Now
Intelligent Automation
Data Sheet
Download Now
Digital Self-Service
Data Sheet
Download Now
Voice Chat & Social Support
Data Sheet
Download Now
Experience Analytics & Insights
Data Sheet
Download Now
AI Enabled Hiring, Training, & Coaching Data Sheet
Download Now
Voice Chat & Sales
Data Sheet
Intelligent CX Customer Acquisition E-Book
Travel-Booking Giant Sees CX Soar with Precision Communication Strategy
Case Studies
Travel-Booking Giant Sees CX Soar with Precision Communication Strategy
Download Now
Download Now
Reviews & Community Management Data Sheet
Download Now
Intelligent Chatbots & Cobots
Data Sheet
Download Now
Digital Marketing Services
Data Sheet
Download Now
Intelligent Chatbots & Cobots
Data Sheet
Download Now
Reviews & Community Management Data Sheet
Download Now
Intelligent Automation
Data Sheet
Download Now
Digital Self-Service
Data Sheet
Download Now
Voice Chat & Social Support
Data Sheet
I'm ready to learn more about how SYKES' evolved capabilities can help my business.
Full-Service Digital Marketing
Expert marketers accelerate your digital potential through innovative technology, analytics and data-proven tactics.
See more
See more
AI-assisted agents are expertly trained and aligned with your brand to offer exceptional and authentic customer experiences.
Voice & Chat Sales
See more
Through fewer calls and better experiences, intuitive self-service content empowers customers in their support journeys.
Online Self-Service Tools & Content
See more
Pairing data and machine learning, chatbots and cobots inform agents and streamline interactions with data-driven precision.
Intelligent Chatbots & Cobots
See more
Advanced insights dissect customer journeys to analyze, predict and improve conversion-focused experiences.
Experience Analytics & Insights
See more
Automation for your front and back office improves customer experiences with increased speed, accuracy and efficiency.
Intelligent Automation
See more
Authentic, personalized interactions leverage opportunities to foster brand advocacy and complement customer service.
Reviews & Community Management
See more
Expert marketers accelerate your digital potential through innovative technology, analytics and data-proven tactics.
AI-Enabled Hiring, Training & Coaching
See more
Always-on, always-connected digital support delivers on customer expectations for fast, effortless answers when they need them.
Voice, Chat & Social Support
Full-Service Digital Marketing
Voice & Chat Sales
Experience Analytics & Insights
Intelligent Chatbots & Cobots
Online Self-Service Tools & Content
Voice, Chat & Social Support
Intelligent Data Hub
AI Enabled Hiring, Training & Coaching
Reviews & Community Management
Intelligent Automation
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
Click here to download a data sheet.
When it comes to making a personal impact on customers, our customer experience providers are reinventing the concept of what engagement can be. Your brand will have access to thousands of caring professionals, ready to build voice, chat and social support with you.
Data is the backbone of the best customer experiences. With our Insight Analytics™ platform, we bring the power of connected CX information to your brand. Leverage our data labeling, on-call enhancement and interaction management to ensure that every customer engagement is as intelligent as it is outstanding.
Get your brand in front of customers during their peak information-gathering phase with our consumer review services, and take a new approach to community management. Our social-engagement team combines social media and customer service to make you a proactive participant within the digital conversation. Build a following that fuels grassroots momentum for your brand.
It’s time your business moved beyond “multichannel” or “omnichannel” and into the future of customer experience. In this e-book, you’ll learn how Intelligent CX is changing the way brands are becoming more experience-led, efficient and effective.
See how our expanded catalog of services is helping businesses across the globe.
Resources
Click here to download a data sheet.
You might know SYKES as a customer-care provider, trusted by major brands for decades, but over the last few years, we’ve been expanding our capabilities to help scale your marketing, sales, support and intelligent automation efforts. A partnership with SYKES means strengthening the parts of your customer experience you choose, with experts who care about your brand as much as you do. Learn how we’re not just all talk with our Intelligent CX e-book.
Companies often claim they can revolutionize your brand's entire CX experience — but when it comes time to deliver, they don’t live up to the hype. SYKES brings your customers the best experiences, using technology, teams and tactics that go beyond the customer contact center and actually work.
Utilizing a partner like SYKES is a strategic move to augment the parts of your business that need it, freeing you to play to your strengths. Every company is different, so we tailor our offerings to meet your individual goals. It’s streamlined, it’s effective and it’s the smartest investment you can make for growing your brand.
Personalized Services,
“Plug & Play” Ease
Did you know: RPA can do repetitive data-entry tasks 4–5x faster than human counterparts?
See how our expanded catalog of services is helping businesses across the globe.
Resources
It’s time your business moved beyond “multichannel” or “omnichannel” and into the future of customer experience. In this
e-book, you’ll learn how Intelligent CX
is changing the way brands are becoming more experience-led, efficient and effective.
Intelligent CX Customer Acquisition E-Book
Download Now
An education brand partner saved $1.4 million in deflected support calls while taking their problem-resolution score from 15% to 70%.
An education brand partner saved
$1.4 million in deflected support calls while taking their problem-resolution score from 15% to 70%.
“Utilizing a SYKES knowledge bot to answer customer questions for agents, we cut our new agent AHT by 11% and tenured agent AHT by 6%!"
- leading electronics retailer
Our full-solution training program decreased a major electronic retailer’s agent training time by 50% compared to its old curriculum, getting new hires out of the classroom and into their teams faster.
“Utilizing a SYKES knowledge bot to answer customer questions for agents, we cut our new agent AHT by 11% and tenured agent AHT by 6%!"
- leading electronics retailer
Download Now
Experience Analytics & Insights
Data Sheet
Download Now
AI Enabled Hiring, Training, & Coaching Data Sheet
Download Now
Voice Chat & Sales
Data Sheet
Download Now
Intelligent Automation
Data Sheet
Download Now
Digital Self-Service
Data Sheet
Download Now
Voice Chat & Social Support
Data Sheet
Download Now
Digital Marketing Services
Data Sheet
Download Now
Intelligent Chatbots & Cobots
Data Sheet
Download Now
Reviews & Community Management Data Sheet
Capability Data Sheets
Download Now
Travel-Booking Giant Sees CX Soar with Precision Communication Strategy
Download Now
Self-Service CX Solution Transforms Parents Into Tech Experts
Download Now
Download Now
Major Telecom Sees 20% Reuction in Support Calls Using Self-Service Content
Case Studies
Download Now
It’s time your business moved beyond “multichannel” or “omnichannel” and into the future of customer experience. In this
e-book, you’ll learn how Intelligent CX
is changing the way brands are becoming more experience-led, efficient and effective.
Intelligent CX Customer Acquisition E-Book
It’s time your business moved beyond “multichannel” or “omnichannel” and into the future of customer experience. In this e-book, you’ll learn how Intelligent CX is changing the way brands are becoming more experience-led, efficient and effective.
Intelligent CX Customer Acquisition E-Book
See how our expanded catalog of services is helping businesses across the globe.
Resources
See how our expanded catalog of services is helping businesses across the globe.
Resources
RESOURCES