SYKES Quarterly: Insights from Experts in the Digital Age | SYKES Copy SYKES Quarterly: Insights from Experts in the Digital Age

Insights from experts in the digital age.

SYKES Quarterly

Get the latest perspectives from SYKES leaders and industry experts, covering such topics as customer experience, the future of work, intelligent automation, and more.

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Current Issue: Resilience

It’s been a year since COVID-19 disrupted nearly every aspect of the business landscape, and many companies were happy just to survive. But as we forge ahead, now is not the time to be complacent — it’s the time to ensure resilience.

What makes a business resilient? Leaders must answer that question to withstand whatever comes next.

Ensuring Your Business Remains Agile Beyond This Crisis

For years, the future of work focused on automation, but now that it’s here, it appears to be something more … human.

The Future of Work Is People — With Robots

“Security” and “resilience” are not interchangeable. You’ll need both to fight off attacks.

Fighting Like Rocky: Preparing Your Cybersecurity to Get Tough

All Issues

Issue 1: CX Now & Next

Explore what’s new in the realm of customer experience.

BROWSE ISSUE 1

Issue 2: Workforce of the Future

BROWSE ISSUE 2

Discover the latest trends affecting the future of work.

Issue 3: Building a Better Normal

BROWSE ISSUE 3

Take a look at the ways the post-pandemic world can improve.

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Brand Resilience: The Power of Purpose, Transparency, & Connection

BROUGHT TO YOU BY

FUTURIST

SECURITY

LEADERSHIP

Embracing transformation is more than adopting a few new capabilities — it’s a lifestyle overhaul.

A Balanced DIET for Digital Transformation

DIGITAL TRANSFORMATION

COVID-19 taught businesses more than a few lessons. Get insights from leaders at Hertz, Alaska Airlines, Slack, and more.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

Insights from experts in the digital age.

BROWSE ISSUE 2

Discover the latest trends affecting the future of work.

Issue 2: Workforce of the Future

BROWSE ISSUE 4

See why now is the time to get transformation right.

Issue 4: Accelerating Digital Transformation

BROWSE ISSUE 5

All Issues

BROWSE ISSUE 4

See why now is the time to get transformation right.

Issue 4: Accelerating Digital Transformation

BROUGHT TO YOU BY

BROWSE ISSUE 3

Take a look at the ways the post-pandemic world can improve.

Issue 3: Building a Better Normal

BROWSE ISSUE 1

Explore what’s new in the realm of customer experience.

Issue 1: CX Now & Next

issue4-accelerating-digital-transformation

The Future of Work Is People - With Robots

Fighting Like Rocky: Preparing Your Cybersecurity to Get Tough

A Balanced DIET for Digital Transformation

Ensuring Your Business Remains Agile Beyond This Crisis

FUTURIST

For years, the future of work focused on automation, but now that it’s here, it appears to be something more … human.

The Future of Work Is People — With Robots

FUTURIST

Embracing transformation is more than adopting a few new capabilities — it’s a lifestyle overhaul.

A Balanced DIET for Digital Transformation

DIGITAL TRANSFORMATION

“Security” and “resilience” are not interchangeable. You’ll need both to fight off attacks.

Fighting Like Rocky: Preparing Your Cybersecurity to Get Tough

SECURITY

COVID-19 taught businesses more than a few lessons. Get insights from leaders at Hertz, Alaska Airlines, Slack, and more.

Brand Resilience: The Power of Purpose, Transparency, & Connection

LEADERSHIP

What makes a business resilient? Leaders must answer that question to withstand whatever comes next.

Ensuring Your Business Remains Agile Beyond This Crisis

FUTURIST

Learn how resilient companies can be prepared for anything.

Issue 5: Resilience

BROWSE ISSUE 5

Learn how resilient companies can be prepared for anything.

Issue 5: Resilience

BROWSE ISSUE 4

See why now is the time to get transformation right.

Issue 4: Accelerating Digital Transformation

BROWSE ISSUE 3

Take a look at the ways the post-pandemic world can improve.

Issue 3: Building a Better Normal

BROWSE ISSUE 1

Explore what’s new in the realm of customer experience.

Issue 1: CX Now & Next

BROWSE ISSUE 2

Discover the latest trends affecting the future of work.

Issue 2: Workforce of the Future

What makes a business resilient? Leaders must answer that question to withstand whatever comes next.

Ensuring Your Business Remains Agile Beyond This Crisis

For years, the future of work focused on automation, but now that it’s here, it appears to be something more … human.

The Future of Work Is People — With Robots

READ NOW

“Security” and “resilience” are not interchangeable. You’ll need both to fight off attacks.

Fighting Like Rocky: Preparing Your Cybersecurity to Get Tough

READ NOW

BROWSE ISSUE 5

Learn how resilient companies can be prepared for anything.

Issue 5: Resilience

A Balanced DIET for Digital Transformation