Unleash the power of AI in your contact center to save costs and improve CX
TALKDESK CX STRATEGY MASTERCLASS SERIES
During this masterclass, we discussed how to adopt, operationalize, and drive value from AI through proven use cases that involve low-effort implementation and result in an immediate impact on cost savings and customer experience.
For contact centers, implementing AI has the dual benefit of significantly reducing costs per contact while at the same time improving the customer experience by reducing the effort customers need to get their inquiries resolved. More specifically, AI can be leveraged to:
• Increase both voice and digital self-service automation of the more common use cases and inquiries
• Assist agents with targeted responses to customer inquiries as well as next best actions to help resolve customers inquiries quicker
• Provide real-time and detailed analytics to gain valuable insights into agent performance and customer satisfaction, providing opportunities for improvement across the entire contact center
• Empower agents, supervisors and other SMEs to train AI models in real time for better accuracy using human-in-the-loop technologies
Key findings.
What else did we discuss during the masterclass?
Contact centers are turning to AI to help save costs and improve CX.
1
in
The average cost of every automated interaction.
Watch the masterclass.
AI for intelligent recommendations
25
%
Real-time error detection
24
%
Data analysis for insights
23
%
Speech analytics
23
%
Cost savings by the numbers.
The future of AI in the contact center
First Name
Last Name
Work Email
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Phone Number
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Want to see how Talkdesk can help you realize the benefits + savings of AI? Request a demo.
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Jump to a specific topic within the masterclass:
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Additional resources.
The ultimate AI playbook for contact centers
PLAYBOOK
READ MORE >
The future of AI 2022: Progressing AI maturity in the contact center
REPORT
READ MORE >
A quick guide to Talkdesk AI
GUIDE
READ MORE >
• 59% of customers will walk away after several bad experiences, 17% after just one bad experience. (Source: PWC)
• AI-powered agent assistance is expected to boost productivity by 25% in the U.S. alone by 2040. (Source: Accenture)
• 79% of CX professionals believe AI will provide more tools to human agents, versus replacing them. (Source: Talkdesk Research)
$0.25
45
%
to
30
%
Operational cost savings achieved by using a chatbot
Cost range for every live interaction with an agent
$7
-
While benefits of AI often remain elusive, today’s AI solutions can be implemented with little to no coding at all, helping businesses operationalize AI and to quickly realize the associated business benefits.
"Many organizations are challenged by agent staff shortages and the need to curtail labor expenses, which can represent up to 95% of contact center costs. Conversational AI makes agents more efficient and effective, while also improving the customer experience.
By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. ...[O]ne in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI."
- Gartner
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Leverage AI to increase automation and self-service.
AI FOR CUSTOMER SELF-SERVICE
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Help agents resolve issues quickly and effectively.
AI FOR AGENT ASSISTANCE
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Gain actionable insights into all of your customer interactions.
AI FOR CUSTOMER EXPERIENCE ANALYTICS
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See what you can do with Talkdesk through one of our interactive demos.
1
The true cost of turnover and understaffing in the contact center.
•
•
•
•
2
Reducing turnover with a better agent experience
1
The true cost of turnover and understaffing in the contact center.
2
Reducing turnover with a better agent experience
(Source: Harvard Business Review)
up to
(Source: Chatbots Life)
$13
(Source: Harvard Business Review)
30
%
Operational cost savings achieved by using a chatbot
$0.25
The average cost of every automated interaction.
Cost range for every live interaction with an agent
$7
-
Cost savings by the numbers.
The ultimate AI playbook for contact centers
PLAYBOOK
READ MORE >
The future of AI 2022: Progressing AI maturity in the contact center
REPORT
READ MORE >
A quick guide to Talkdesk AI
GUIDE
READ MORE >
Additional resources.
The contact center talent shortage by the numbers.
During this masterclass, we discussed how to adopt, operationalize, and drive value from AI through proven use cases that involve low-effort implementation and result in an immediate impact on cost savings and customer experience.
Unleash the power of AI in your contact center to save costs and improve CX
TALKDESK CX STRATEGY MASTERCLASS SERIES
First Name
Last Name
Work Email
Company Name
Phone Number
The future of AI in the contact center
Download report.
The future of AI in the contact center
Download report.
REQUEST A CUSTOM DEMO
Key findings.
For contact centers, implementing AI has the dual benefit of significantly reducing costs per contact while at the same time improving the customer experience by reducing the effort customers need to get their inquiries resolved. More specifically, AI can be leveraged to:
• Increase both voice and digital self-service automation of the more common use cases and inquiries
• Assist agents with targeted responses to customer inquiries as well as next best actions to help resolve customers inquiries quicker
• Provide real-time and detailed analytics to gain valuable insights into agent performance and customer satisfaction, providing opportunities for improvement across the entire contact center
• Empower agents, supervisors and other SMEs to train AI models in real time for better accuracy using human-in-the-loop technologies
While benefits of AI often remain elusive today’s AI solutions can be implemented with little to no coding at all, helping businesses operationalize AI and to quickly realize the associated business benefits.
Contact centers are turning to AI to help save costs and improve CX.
• 59% of customers will walk away after several bad experiences, 17% after just one bad experience. (Source: PWC)
• AI-powered agent assistance is expected to boost productivity by 25% in the U.S. alone by 2040. (Source: Accenture)
• 79% of CX professionals believe AI will provide more tools to human agents, versus replacing them (Source: Talkdesk Research)
What else did we discuss during the masterclass?
"Many organizations are challenged by agent staff shortages and the need to curtail labor expenses, which can represent up to 95% of contact center costs. Conversational AI makes agents more efficient and effective, while also improving the customer experience.
By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. ...[O]ne in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI."
- Gartner
Want to better leverage AI? Request a demo.
Watch the masterclass.
Maximize your contact center performance with employee engagement
EBOOK
READ MORE >
Making hybrid work: Solutions for establishing a flexible workplace
REPORT
READ MORE >
How contact center technology affects the employee experience
EBOOK
READ MORE >
Additional resources.
Interested in more masterclasses like this one?
Register for the full series.