And it’s powered by generative AI.
The new era of automation and intelligence for the contact center is here.
Experience. A better way.
Select one to learn more.
AI that actually helps agents help customers.
AI that actually reveals unknown unknowns.
AI that actually improves self-service rates.
AI that’s actually safe and effective.
AI that actually speeds automation.
Talkdesk.com/ai
Intro
Back
how it started
how it's going
AI reduces agent ramp time with real-time guidance.
Next
Generative AI cuts after call work to 2 seconds or less. View demo.
What an agent sees while helping a customer during a live conversation.
+
What an agent sees when wrapping up after a conversation.
Generative AI helps agents solve customer questions with precise answers. Learn more.
What a customer sees during a self-service conversation with a virtual agent (chatbot).
Generative AI solves customer questions with precise answers. Learn more.
AI helps customers by delivering relevant articles.
Pre-built AI virtual agents automate common use cases from day 1.
Generative AI creates virtual agents and automations for new use cases in seconds. Learn more.
AI monitors and reports on known intents.
Generative AI uncovers insights you wouldn’t have known to look for. Learn more.
Quality checks for accuracy and confidence in AI.
Comprehensive tools for preventing hallucinations and putting guardrails on AI. Learn more.
