100%
80%
60%
40%
20%
0%
Food Equipment
Median First Time Fix Rate (by Industry)
69.1%
76%
71.9%
Source: Aquant - The 2024 Field Service Benchmark Report
Top 20 of Orgs
Average Across All Companies
Bottom 20 % of Orgs
100%
80%
60%
40%
20%
0%
55%
76%
87%
FIRST TIME FIX RATE (Measured at 30 days)
Median First Time Fix Rate Across all Organizations
77%
69.4%
79%
Printing Industry
Medical Devices
All Industries
Industrial Machinery
Test & Measuring Devices
Source: Aquant - The 2024 Field Service Benchmark Report
Source: Aquant - The 2024 Field Service Benchmark Report