In collaboration with the Canadian Administrator of Video Relay Services (CAV), we were the first Canadian bank to introduce a new dedicated phone line for customers who are deaf and use American Sign Language (ASL) or Langue des Signes Québécoise (LSQ) , allowing individuals to use their Video Relay Services (VRS) application when completing their remote banking needs.
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We launched a new accessibility online user tool, now available to the public at no charge, to help make online experiences more accessible to users. The TD Accessibility Adapter was developed by TD Lab, an innovation group at TD that collaborates with businesses across the Bank, as a tool to help address colleague accessibility preferences that TD colleagues could use on their own without the need to first disclose their accessibility concerns to their managers.
After seeing the impact of the TD Accessibility Adapter during the pilot stage and its colleague launch, the Bank decided to release the tool to the public at no cost. Samantha Estoesta, Product Manager – Social Innovation Specialization, helped create the tool and says it has helped reduce her chronic migraines by 75%.
We announced, together with Accenture, a bold new coalition led by top brands and their executives to accelerate disability inclusion across the marketing and communications professions on a global scale, powered by Disability:IN.
We invite you to read our series of colleague and customer stories concerning people with disabilities, including a colleague feature that highlights the relationship that TD has had with Specialisterne since 2016 to hire neurodivergent colleagues in the U.S. and Canada, as well as a piece about Manny Finale, a TD Bank colleague with Asperger's Syndrome who joined the bank through the Bank's recruitment relationship with The de Moya Foundation - a nonprofit committed to creating employment opportunities for young adults with disabilities - in Miami, Florida. As well, we spotlighted U.S. TD Bank business customer John’s Crazy Socks, a disability-owned small business with a mission to spread happiness.