mtLaurel

Engaging

Greeting Space

The greeting area is designed to draw the visitor to the right-hand side of the space; into a light-filled area furnished with a welcoming high-top work table. This provides a place to pause, to be greeted, and then be directed into the space. The table also provides a friendly, energizing space where visitors can easily touch down for a few minutes to several hours.

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The Engaging Workplace

A Sneak Peek at a New Mt. Laurel Office Landscape

We're very pleased to share with you this Sneak Peek of your new Office Landscape at 302 Fellowship. It's been an amazing, collaborative journey to reach this point and we hope you'll be as excited to engage with this dynamic space as we've been in bringing it to life. At Teknion we have a passion for creating human-centered workplaces for our customers, and it's no different when we build purposeful places of work for ourselves. We hope you enjoy exploring this website, and we look forward to getting together with all of you in the new space!

Dynamic

Purposeful

- Your Team

Greeting Space

Sea Isle Room

Cape May Room

The Trail Lounge

Margate Room

Avalon Room

Ideation & Lounge

IT Work / STorage

Copy Room

Stone Harbor Room

Office

Wellness Room

Office

The Shore Shelter

Office

The Connection Cafe

Storage

Tek Booth

This story was written by YOU! Through the discovery process, you asked that this new, modern space support hybrid ways of work, be a home for Mount Laurel’s evolving culture, and a physical manifestation of Teknion’s brand. This office is a destination for connection and collaboration. It supports the ongoing training and development of Teknion’s employees; both in Mount Laurel and in the field. Finally, through all the wonderful initiatives such as the sockathon, boxes for soldiers, and many more, it is the place from which your community outreach is built. Teknion’s entire family of brands is represented in this space; supported by a clean, sophisticated, and uplifting palette of fabric and finishes that are reflective of the Teknion brand.

The Design Story

Click on a camera icon to start your tour!

Emerging from the pandemic, it’s become clear that the Teknion family of employees needs balance and a strong connection with each other to be successful. That’s why we’ve decided to upgrade our workplace strategy to a hybrid model for our Mount Laurel Headquarters. We know that quiet and privacy for heads-down work is as important as ever, but so is the ability to meet in person and strategize, problem-solve, and brainstorm together. We also know that simple things like sharing a laugh with a colleague over a cup of coffee can make a big difference in improving our outlook during a busy day. To create a better balance for our team, we took the opportunity to explore new types of spaces that would support a hybrid work model and improve on elements of the old space that were not serving us best. The result is 302 Fellowship. This new facility represents the modern Teknion brand, supports how our employees work, and maximizes the way we are utilizing space. We’re so excited to welcome you to this new experience.

A Better Way of Working Together

Enclosed Group Rooms

We are greeted by the Sea Island and Cape May rooms when entering the building; which immediately convey a sense of Teknion’s brand and culture: warm, inviting, creative, and modern. The design intent is to set the tone for the space and serve as an invitation to explore what lies beyond. These spaces are equipped with analog and digital collaborative tools that give quiet cues about how and when best to use these rooms.

The Trail Lounge (view 1)

Tucked within the Trail Neighborhood, the Trail Lounge is a tech-free refuge reminiscent of home. It lends itself to a small group meeting, a quiet conversation with a co-worker, or a place for solo reflection and contemplation.

Sea Isle Room

Cape May Room

The Trail Lounge (view 2)

Tucked within the Trail Neighborhood, the Trail Lounge is a tech-free refuge reminiscent of home. It lends itself to a small group meeting, a quiet conversation with a co-worker, or a place for solo reflection and contemplation.

WELCOME

A BETTER WAY OF WORKING TOGETHER

THE DESIGN STORY

INSTALLATION

Here's a gallery of in-progress installation photos. These will be updated as progress continues!

Installation

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Cape May Room

The Cape May Room is a comfortable landing spot for a visitor or a welcoming space for informal peer connections. This space provides a choice of seating postures and access to a display for shared information or hybrid meeting connection. Glass walls on two sides allow for light to filter in and allow occupants to gaze across the adjacent Shore Neighborhood and beyond to the outdoors.

Sea Isle Room

The traditional layout of the Sea Isle Room is transformed by its contemporary furnishings, finishes, and integrated technology that supports both in-person and virtual meetings; making for an inviting space. A nearby Tek Booth provides a perfect place for a quick private call or even a short Google Meet from a laptop. The integrated lighting, shelf, and ceiling fan ensure a comfortable experience.

Entry

Office (view 1)

This private office layout is characterized by a workwall, peninsula height adjustable desk, guest seating and can be used in different ways. It supports deep-focus work and confidential conversations. Thanks to the peninsula-shaped desk and the bevel post leg, it can even serve as a huddle space for 3-4 people. The large whiteboard is easily seen and provides the ideal place to post ideas.

Office (view 2)

The Del Gap Ideation & Lounge (view 1)

Ideation (at left) Adjacent to the Del Gap workstation cluster, this area makes group ideation between those in the office and beyond fun. A choice of seated postures allows optimal visibility to those on both sides of the camera. Lounge (at right) Tucked away in a small alcove defined by a column and the Ciltyline Media Fence, this lounge area offers an opportunity to change posture during the day. The pull-up laptop table supports checking email or taking digital notes while meeting with a co-worker. The Cityline Media fence supports digital and analog media and storage.

The Del Gap Ideation & Lounge (view 2)

The Connection Cafe (view 1)

The Connection Cafe is a warm, welcoming and relaxed space; a place to catch up over a cup of coffee, a meal, or simply a place for a chat. In off-peak times, it provides another place to meet informally or work independently. Various seating types and table heights invite different types of interaction. We guarantee that it will be a spot for bump-ins with coworkers from other departments or visitors, which make for spontaneous conversations leading to memorable moments.

Stone Harbor Room (layout A)

The Stone Harbor Room supports several functions. Thanks to the fluidity of the space and its mobile furniture and mobile media carts, this area epitomizes “hackable space.” It serves as a Town Hall, training room, and so much more. The furniture can be configured in myriad ways to support many training scenarios. It will also be home to Boot Camp when Teknion's new hires are in town.

Stone Harbor Room (layout B)

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- Your Communication Team

See You Soon!

We want to thank everyone involved in making this new space happen. From employee feedback to the design team to the installers and everyone in between thank you for all of your efforts in making our new space come to life.

Desking

Spacious and welcoming, the workstations have been upgraded to include ergonomic and functional features: Height adjustable tables for all users, monitor and laptop arms, individual task lights, and convenience power/USB outlets at desk height. Desk-mounted screens provide a sense of enclosure and warm materiality.

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Visioning

Discovery

Stone Harbor Room (layout B, view 1)

Visioning Session

Teknion’s Mount Laurel Leadership met in September of 2022 to create a vision for Teknion’s new US Head Quarters. The group reviewed the history of Teknion LLC and shared insights regarding business vision, business drivers, and culture. The outcome of the meeting was a defined vision and what comprises the critical success factors for the project.

Discovery Sessions

Discovery workshops were held for each department in October 2022, and all employees were invited to participate. A survey was provided to those who were not able to attend in person. A total of 57 people, including leadership, participated.

The Shore

The Pinelands

The Trail

The Del Gap

Ideation (at left) Adjacent to the Del Gap workstation cluster, this area makes group ideation between those in the office and beyond fun. A choice of seated postures allows optimal visibility to those on both sides of the camera. Lounge (at right) Tucked away in a small alcove defined by a column and the Ciltyline Media Fence, this lounge area offers an opportunity to change posture during the day. The pull-up laptop table supports checking email or taking digital notes while meeting with a co-worker. The Cityline Media fence supports digital and analog media and storage.

The Connection Cafe (view 2)

The Connection Cafe is a warm, welcoming and relaxed space; a place to catch up over a cup of coffee, a meal, or simply a place for a chat. In off-peak times, it provides another place to meet informally or work independently. Various seating types and table heights invite different types of interaction. We guarantee that it will be a spot for bump-ins with coworkers from other departments or visitors, which make for spontaneous conversations leading to memorable moments.

Design Library

The Tek Booth provides a perfect place for a quick private call or even a short Google Meet from a laptop. The integrated lighting, shelf, and ceiling fan ensure a comfortable experience.

Hover over the setting names for a description!

The greeting area is designed to draw the visitor to the right-hand side of the space; into a light-filled area furnished with a welcoming high-top work table. This provides a place to pause, to be greeted, and then be directed into the space. The table also provides a friendly, energizing space where visitors can easily touch down for a few minutes to several hours.

The Cape May Room is a comfortable landing spot for a visitor or a welcoming space for informal peer connections. This space provides a choice of seating postures and access to a display for shared information or hybrid meeting connection. Glass walls on two sides allow for light to filter in and allow occupants to gaze across the adjacent Shore Neighborhood and beyond to the outdoors.

The Stone Harbor Room supports several functions. Thanks to the fluidity of the space and its mobile furniture and mobile media carts, this area epitomizes “hackable space.” It serves as a Town Hall, training room, and so much more. The furniture can be configured in myriad ways to support many training scenarios. It will also be home to Boot Camp when Teknion's new hires are in town.

The Connection Cafe is a warm, welcoming and relaxed space; a place to catch up over a cup of coffee, a meal, or simply a place for a chat. In off-peak times, it provides another place to meet informally or work independently. Various seating types and table heights invite different types of interaction. We guarantee that it will be a spot for bump-ins with coworkers from other departments or visitors, which make for spontaneous conversations leading to memorable moments.

Ideation (at left) Adjacent to the Del Gap workstation cluster, this area makes group ideation between those in the office and beyond fun. A choice of seated postures allows optimal visibility to those on both sides of the camera. Lounge (at right) Tucked away in a small alcove defined by a column and the Ciltyline Media Fence, this lounge area offers an opportunity to change posture during the day. The pull-up laptop table supports checking email or taking digital notes while meeting with a co-worker. The Cityline Media fence supports digital and analog media and storage.

Tucked within the Trail Neighborhood, the Trail Lounge is a tech-free refuge reminiscent of home. It lends itself to a small group meeting, a quiet conversation with a co-worker, or a place for solo reflection and contemplation.

The traditional layout of the Sea Isle Room is transformed by its contemporary furnishings, finishes, and integrated technology that supports both in-person and virtual meetings; making for an inviting space. A nearby Tek Booth provides a perfect place for a quick private call or even a short Google Meet from a laptop. The integrated lighting, shelf, and ceiling fan ensure a comfortable experience.

This private office layout is characterized by a workwall, peninsula height adjustable desk, guest seating and can be used in different ways. It supports deep-focus work and confidential conversations. Thanks to the peninsula-shaped desk and the bevel post leg, it can even serve as a huddle space for 3-4 people. The large whiteboard is easily seen and provides the ideal place to post ideas.

This meeting room integrates technology that supports hybrid collaboration. The height adjustable conference table allows the group to change posture. You can even ask everyone to stand in order to guarantee a shorter, more efficient meeting!

Welcome to this huddle lounge space. The Vettore Sofa and Cesto chairs set the tone for a relaxed environment where ideas can flow freely. There is a screen for viewing and a whiteboard to sketch out ideas.

This Zones Enclosure provides a sheltered collaboration spot within steps of the Shore neighborhood workstations. There is no need to look further for an ad-hoc meeting place to have a quick conversation with a co-worker. It also provides shelter for an individual seeking a change of posture or requiring a break from heads-down work.

The Library space is furnished with ample storage to house Teknions library of fabrics and finishes. The Banqs table and seating provide a place to discuss projects and finishes. The 3H storage pieces allow one to lay out finishes and work in a standing posture, making it easier to pull and study samples.

Spacious and welcoming, the workstations have been upgraded to include ergonomic and functional features: Height adjustable tables for all users, monitor and laptop arms, individual task lights, and convenience power/USB outlets at desk height. Desk-mounted screens provide a sense of enclosure and warm materiality.

Watch an Installation Walk-Thru!

Stone Harbor Room (layout B, view 2)

Stone Harbor Room (layout B, view 3)

The Stone Harbor Room supports several functions. Thanks to the fluidity of the space and its mobile furniture and mobile media carts, this area epitomizes “hackable space.” It serves as a Town Hall, training room, and so much more. The furniture can be configured in myriad ways to support many training scenarios. It will also be home to Boot Camp when Teknion's new hires are in town.

"It feels so cozy, comfortable, serene and calm."

"I love the opportunity to work closely next to so many different people on any given day."

"Yay a TekBooth! I have always wanted to try one of those."

"That design looks so sharp."

"This space is much bigger than I imagined. I no longer worry about finding a place to do my work."

"This is a beautiful space."

Early Feedback from Onsite Visits!

The wellness room is a private, dedicated space where employees can tend to their personal health needs. It is a great retreat for those times you might need to step away for a moment of peace or if you feel a headache coming on. For a new mother, it is a quiet place to pump. The room is equipped with a dedicated mini fridge to store milk and medication.

The Current Workplace Situation Is Here To Stay

The Change Agents

The Effect on People, Process, and Place

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There are numerous Change Agents out there, but we’d like to focus on 5 that have really caught our attention because we feel they will have a significant impact on People, Process, and Place. To be clear, each of these have existed in some form prior to the pandemic, but have since gained significant momentum. Let’s dive into these: There's a Team-Based Work (r)Evolution According to recent data from Deloitte, group activities in organizations had increased by 50% or more in the years leading up to the pandemic. Co-creation and project review sessions in particular have been on the rise in many industries. The emergence and adoption of a large amount of digital ideation and sharing tools such as Miro during the pandemic has not only allowed remote workers to better collaborate, they have broadly expanded and enhanced co-creation and review efforts across the board. As the office starts to support more group engagements, these tools have become invaluable for many. Recent graduates in particular are entering the workforce with strong expectations that team-based approaches to work will be the norm. The seeds of those expectations were firmly planted during their time at schools of higher education; where group-based project work and problem solving has been the standard for over a decade. Agile Work Methods Have Increased Agile working methods have been around for a long time – having originated in the software development world over two decades ago and eventually embraced by a diverse range of groups across a wide variety of vertical markets. This hyper responsive and fluid approach to developing ideas and solving challenges has all but replaced ‘waterfall’ (or linear) workflows, and that trend accelerated significantly in the years leading up to the pandemic. In the post-Covid world the important characteristics of Agile workflows – adaptability, flexibility, continuous assessment, among others – are a natural fit for a hybrid workforce. Staff Expectations and Needs Have Shifted It’s no secret that the pandemic caused many workers to re-assess their careers, the level of importance they place on work, and the need for even greater work/life balance moving forward. This re-assessment extends to how they view their employers: Does my company care about my well-being? Is there a meaningful Equity, Diversity, and Inclusion program? Does my employer share my values? All of these issues have certainly been on the minds of staff for some time, but the pandemic greatly accelerated and magnified the questions. Employers have responded by embracing hybrid work to one extent or another, increasing well-being initiatives, and translating their Equity/Diversity/Inclusion programs into physical reality with moves such as adopting settings for neurodiverse individuals. Asynchronous Work Has Gained Momentum A method of working that arguably began in the higher education realm several years ago – in which students were expected to complete individual tasks on their own, but then form small work groups in class to continue working on the problem through resolution. Asynchronous Work is now being widely adopted in our hybrid world. A common workflow is emerging where solo work is primarily completed at home, while group work is tackled in person during office visits; with numerous variations on this theme. Interestingly enough, Asynchronous work began showing up in corporate environments prior to the pandemic as a way to shorten the length of meetings! Artificial Intelligence Has Arrived Of all these Change Agents, none will have a larger impact on the entire world of work than Artificial Intelligence. Whether it’s deep learning programs to help individuals sift through huge amounts of data in a more timely manner, or large language model programs like ChatGPT, A.I. in all it’s forms gets our vote as the Number One Change Agent.

What Help Looks Like

PowerPoint Slide Deck

Customer Facing Deliverables

Artificial Intelligence Has Arrived

References and Articles

This is a multi-slide deck that can be presented as a stand-alone piece, or used as part of the 'build-a-deck' program with other trends and insight decks to create a larger LENS presentation.

Click to Download

Next Trend or Insight

Previous Trend or Insight

The following is a list of references and related articles on this trend or insight:

Selling to this Trend or Insight

The title of this Insight is purposefully provocative; with a rather bleak gray slide to kick things off. The method to the madness, hopefully revealed in the subsequent slide deck pages, is that 'The Current Workplace Situation is Here to Stay' is something to be celebrated!. As the slides roll-on, a story quickly emerges that offers a great opportunity to begin 'selling to' the various Change Agents. This is something that our competitors struggle with - everyone has trends and insights. Some have renderings or photos to go along with their points. Virtually none of them create a STORY that connect everything together. While you are free to pick and choose which Trends and Insights you'd like to share with a customer, we highly recommend that this one not only makes it onto your list - but is added first to really kick things off with the right tone!

Deloitte Article & Survey October 2020 Collaboration at a Distance

Planview Article Undated The History of Agile

A recent Gensler report from 2022 revealed some interesting reasons as to why people are coming into the office. Social Connection is nearly always ranked as the number one reason in other reports, but here we see that it’s Focus Work that leads the way.

Time it takes to deliver this slide deck section to a customer:

X min.

Thought Leadership Position

Constant, accelerated change is most likely the permanent state of work; which arguably started well before the pandemic with shifts in process and workflow strategies, the adoption of A.I., and other significant trends. This constant change change impacts every facet of People, Process, and Place and the workplace environment cannot remain static in the face of such ongoing shifts. The question to ask every customer is this: Is your office landscape able to accommodate continuous and rapid change in order to best support the your staff and the business?

Constant & Accelerated Change

The name of this Insight applies to The Right Now - our post-pandemic hybrid work world - and will most likely be applicable for years to come. The entire world of work had been changing significantly for a decade leading up to the pandemic, yet the office landscape remained remarkably the same in many respects. When workers started to return, they walked into offices that had literally been frozen in time. Their work and home lives had in many cases shifted dramatically, but the office landscape again hadn’t kept pace. We’ve seen fast moving changings in the workplace before, but nothing quite like this: in which every facet of work has been affected in dramatic ways……and in such a small window of time. There’s every indication that this constant and accelerated change isn’t going to slow down and level off. If anything, the it’s going to maintain or even exceed the current pace.

Asynchronous Work Has Gained Momentum

Agile Work Methods Have Increased

Staff Expectations and Needs Have Shifted

There's a Team-Based Work (r)Evolution

Agile Alliance Article 2022 The Rise of Hybrid Work and What it Means For Agile

Bydrec Article Undated Agile Project Management with Scrum: Is It the Best?

Habit Action Article Undated What is ‘agile working’?

JLL Article August 2022 The rise of the asynchronous worker

World Economic Forum Article January 2023 How working patterns are changing around the world

Adecco Group Article May 2021 Human And AI Collaboration: Essential For The Future Of Work

The Irish Times Article March 2022 How the workplace has changed in the past 20 years

Renderings from the Customer-Facing Mini-Deck

The Commute to an Office Needs to be Worth It

Why are people coming into the office?

The Effect on People, Process, and Place

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Social Connection is frequently cited as the number one reason as to why people return to the office. Younger workers in particular are being drawn back to the office in order feel a sense of community. Yet, the reasons for coming into the office can vary substantially across the entire spectrum of workers. A recent Gensler survey cited 'Focusing on My Work' as the number one reason that Gen Z, Millennial, and Gen X workers come into the office.

The Role of Change Management

It may not be enough to create a great office landscape and hope the staff will return; even if that environment has undergone significant 'upgrades' such as increased group settings, free-address desking, etc. Prior to the pandemic we saw a steady increase in Change Management initiatives that coached workers on what to expect from their new office and how best to use the neighborhoods, settings, furniture, tools, services, and amenities for maximum benefit. Given the reluctance of many to return to the office in any meaningful way, it will be more important than ever for organizations to embrace Change Management in order to 'sell' the benefits of returning.

The Office Has Stuff Your Home Doesn’t Have

The home often lacks many of the great settings and tools you’ll find in the office that can help move work forward: Whiteboards and tackboards for analog ideation. Large wall-mounted digital screens and monitors for reviews and co-creation sessions. A significant variety of open and enclosed settings to support focus and group work...and everything in-between. Nooks and crannies in which to disappear – just like Grandma’s house!

#

The Commute is frequently cited as the #1 reason as to why people don’t want to come into the office.

73%

of employees say they need a better reason to go into the office than just company expectations.

1 Thought Leadership Position

Similar to any retail or hospitality experience in the consumer world, employees have high expectations on how the office should now look and function. It needs to be warm, inviting, and supportive of many different types of engagements; particularly those of a social nature. We can break down what makes an office 'Commute Worthy' according to Four Big Things: 1. Each Other 2. Quality Experiences 3. Choice 4. Coffee

What Help Looks Like

PowerPoint Slide Deck

Customer Facing Deliverables

Commute Worthy Attributes!

Each Other

Workers are yearning for social connection to establish a sense of community.

The Four Big Things

Quality Experiences

It's more important than ever to ensure that the office offers quality experiences across the entire spectrum of work.

Choice

A wide variety of activities-driven settings and levels of privacy is essential for creating a Commute Worth office.

Great Coffee

Never, ever under-estimate the allure of great coffee.

References and Articles

This is a multi-slide deck that can be presented as a stand-alone piece, or used as part of the 'build-a-deck' program with other trends and insight decks to create a larger LENS presentation.

Click to Download

Next Trend or Insight

Previous Trend or Insight

The following is a list of references and related articles on this trend or insight:

Selling to this Trend or Insight

The last slide in the customer-facing deck allows you to go around an entire imaginary floorplan with your customer and review important elements to creating a successful office landscape. Those elements can serve as a master list from which to dive into specific product offerings.

Microsoft Work Trend Index Report 2022 Hybrid Work Is Just Work. Are We Doing It Wrong?

Gensler Article January 2023 How the Flight to Experience Can Unlock Value for Commercial Office Buildings

Gallup Article March 2022 The Future of Hybrid Work: 5 Key Questions Answered With Data

Gallup Article November 2022 Coordinating Hybrid Work Schedules -- 5 Important Findings

Gallup Article May 2021 Going Back to Work in the Office: It Has to Be Worth It

United States Census Bureau Article March 2021 Census Bureau Estimates Show Average One-Way Travel Time to Work Rises to All-Time High

Is Focus Work, not Social Connection the reason people come into the office?

click to enlarge

A recent Gensler report from 2022 revealed some interesting reasons as to why people are coming into the office. Social Connection is nearly always ranked as the number one reason in other reports, but here we see that it’s Focus Work that leads the way.

Time it takes to deliver this slide deck section to a customer:

5 min.

Having Flexibility on Where and When to Work is Here to Stay

Hybrid Working: From a Rarity to the Norm

The Effect on People, Process, and Place

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Though many organizations are still working through their Return to Office policies, there's no question that hybrid working in some form is here to stay. What started as something of a rarity before the pandemic has become an important part of how employees rate their own well-being, work/life balance, and overall satisfaction. A Cisco report from 2022 in which they surveyed 28,000 full-time employees from around the world found that 78% of respondents say remote and hybrid work improved their overall wellbeing, and 82% say the ability to work from anywhere has made them happier. The counterpoint to these commonly reported stats is a rather surprising 2023 Gallup poll, which found that employee engagement in the U.S. saw its first annual decline in a decade -- dropping from 36% engaged employees in 2020 to 34% in 2021. People may be happier with hybrid work arrangements, but they're also less engaged. The most interesting statistic from the same Gallup report? The ratio of engaged to actively disengaged workers in the U.S reached it's record high in 2019: 2.7:1. Workers were more engaged before the pandemic - before remote and hybrid working became the norm.

78%

of respondents say remote and hybrid work improved their overall wellbeing.

Thought Leadership Position

Workers have been the most satisfied when they have the freedom to choose when and where they work, but employee engagement is down across the board in all work-type categories; including hybrid workers. Ensuring an Equity of Experience across the many places where work happens, and creating an office environment that elevates the experience of work beyond all other locations, may go a long way to improving employee engagement.

What Help Looks Like

PowerPoint Slide Deck

Customer Facing Deliverables

We've got a couple of ideas:

Recognize that the office can be the glue that brings people together, strengthens the culture, and builds mission & purpose.

How Can We Help With Employee Engagement?

Ensure there's an Equity of Experience across the many places where work happens.

1. References and Articles

This is a multi-slide deck that can be presented as a stand-alone piece, or used as part of the 'build-a-deck' program with other trends and insight decks to create a larger LENS presentation.

Click to Download

Next Trend or Insight

Previous Trend or Insight

The following is a list of references and related articles on this trend or insight:

Selling to this Trend or Insight

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Cisco Report 2022 Employees are ready for hybrid work, are you?

Society for Human Resource Management (SHRM) Article January 2023 Gallup: Employee Disengagement Hits 9-Year High

Entrepreneur Article October 2022 They Say Remote Work Is Bad For Employees, But Most Research Suggests Otherwise — A Behavioral Economist Explains

Gallup Article January 2023 U.S. Employee Engagement Needs a Rebound in 2023

A recent Gensler report from 2022 revealed some interesting reasons as to why people are coming into the office. Social Connection is nearly always ranked as the number one reason in other reports, but here we see that it’s Focus Work that leads the way.

Time it takes to deliver this slide deck section to a customer:

X min.

82%

say the ability to work from anywhere has made them happier.

Engaged to Actively Disengaged

1.8 : 1 2022 2.1 : 1 2021 2.6 : 1 2020 2.7 : 1 2019

Employee Engagement is Falling

(highest recorded engagement)

The Equity of Experience

Ensuring an Equity of Experience for all employees, regardless of their chosen work location, will be vital in creating a successful hybrid work model. Whether it's a scheduled session for team members gathered in a meeting room while others join in remotely, or an impromptu huddle that originates virtually but needs to include staff who are distributed across multiple locations in the building, fostering that Equity of Experience could go a long way to improving and maintaining employee engagement. The Equity of Experience covers a broad spectrum of elements, but let's break it down into three categories:

Macro Level - Location The ability to manage the quality of the work experience, particularly in the physical sense, is vastly easier in the office. We've spent years ensuring that the office becomes a highly supportive and nurturing environment through well-being initiatives such as ergonomics, biophilia, and neurodiversity inclusion. Different levels of privacy are offered, and settings have been designed to purposefully support activities-based work. The further you get from the highly curated experience of the office, the less control you're likely to have over creating a quality experience of work. Micro Level - Technology Ensuring that Remote Team Members feel included - whether they are located at home or somewhere else in the building - often comes down to having the right technology solution. Having both the right hardware and software platforms, with robust and constant evaluation of their value, is critical. Micro Level - Furniture Settings The home office or regional HQs should offer the same level of quality settings and furniture as the HQ, and vice versa. Does the office provide the kind of warmth and opportunities for personalization that you would find in the home? Does the home office offer the kind of support and quality of experience that one can find in the office?

Competition Amongst Places

The acceleration of hybrid work in our post-pandemic period has shown a spotlight on what we already knew: The office landscapes that have traditionally been the main location for work now have significant competition from the home office and numerous Third Places. Having flexibility on where and when to work is here to stay, but the entire office experience needs to be elevated if it hopes to remain relevant. Return to Office mandates may continue to increase in the coming months, but those will most likely drive employee engagement numbers even lower. There's simply no substitute for creating an amazing office experience in which hybrid and remote workers want to visit as often as possible.

2. But wait....!

The Office Will Be More Social

The Best Place for Group Engagements

The Effect on People, Process, and Place

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While it's a widely held notion that focus work is just as easily accomplished at home, effective group work and company-related socialization is typically more difficult to accomplish outside of the office. When designed properly, the office is where meeting spaces and toolsets have been purposefully created to best support the kinds of activities that help nurture and grow the business.

The Importance of Social Connection

There's compelling data from many different sources that indicate Social Connection is the number one reason people are coming into the office. Younger workers in particular see the office as a place for social connection in order to build a sense of community. Mentoring and Career Advancement opportunities are also sighted as key reasons for coming into the office, particularly in the Professional Services and Legal verticals.

#

Social Connection is frequently cited as the #1 reason as to why people return to the office.

1 Thought Leadership Position

In-person socialization is often cited as the primary reason that people are returning to the office. People have been craving in-person reconnection and making sure the office landscape supports a variety of different group engagement types is vital to its success.

What Help Looks Like

84%

Motivation for Coming into the Office

would be motivated by the promise of socializing with co-workers.

would be motivated by rebuilding team bonds.

85%

they knew their direct team members would be there

73%

they knew their friends would be there

74%

Employees Would Return More Frequently If

PowerPoint Slide Deck

Customer Facing Deliverables

A Word of Caution

While there's no shortage of reporting that Social Connection is the number one reason why people would return to the office, truly reliable statistics are somewhat lacking. At a basic level, it's very difficult to find surveys in which respondants were asked to rank a list of 10 reasons for why they would return (or have returned) to the office. Instead, individual survey results are cherry-picked and presented out of context.

This is a multi-slide deck that can be presented as a stand-alone piece, or used as part of the 'build-a-deck' program with other trends and insight decks to create a larger LENS presentation.

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Next Trend or Insight

Previous Trend or Insight

The following is a list of references and related articles on this trend or insight:

Selling to this Trend or Insight

This Trend practically sells itself! From enclosed, traditional conference rooms to open learning and sharing centers, we've got product that easily meeting every social and group engagement requirement. The customer-facing mini-deck features some great stats, and a selection of some of the most popular group settings.

Microsoft Work Trend Index Report 2022 Hybrid Work Is Just Work. Are We Doing It Wrong?

Gensler Article January 2023 How the Flight to Experience Can Unlock Value for Commercial Office Buildings

Cognizant Article & Survey December 2020 Belonging in the COVID age: Gen Z is ready to make a difference

Time it takes to deliver this slide deck section to a customer:

X min.

Asynchronous Working

Vertical markets were already starting down the road towards asynchronous working prior to the pandemic. The idea that one does their heads-down work away from the office, and then arrives to share that work with others in a collaborative setting, is a powerful way forward and already being adopted by many organizations It's one of the primary reasons that's driving more social and group settings in the office landscape.

References and Articles

Expect Workplace Strategy Challenges

The Effect on People, Process, and Place

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Thought Leadership Position

We can expect significant workplace challenges in the days ahead, but talking about the Work People Do will help frame the conversations towards a positive outcome. A customer's strategist, designer, and furniture partner will all benefit from having as much understanding as possible about the work being done. Even a small amount of info can lead to great insights and better solutions to support their people and the business.

What Help Looks Like

Bürolandschaft (office landscape)

1960

PowerPoint Slide Deck

Customer Facing Deliverables

This is a multi-slide deck that can be presented as a stand-alone piece, or used as part of the 'build-a-deck' program with other trends and insight decks to create a larger LENS presentation.

Click to Download

Next Trend or Insight

Previous Trend or Insight

The following is a list of references and related articles on this trend or insight:

Selling to this Trend or Insight

The mini-deck emphasizes the importance of understanding the work that people do. While this is framed within the context of workplace strategy challenges, there's no question that getting that kind of information ultimately helps us to better position ourselves for a win. There are two sections that tell a great story about the power of understanding the work that people do, and can hopefully lead to great conversations.

Architectural Review Article July 2012 Typology: Offices

Gensler Report 2018 Using IoT Technology to Drive Evidence-Based Design

Deloitte Article January 2023 Activating the future of workplace

Time it takes to deliver this slide deck section to a customer:

X min.

References and Articles

In the rush to adopt an office landscape that embraces socialization via more group settings, supports Equity/Diversity/Inclusion initiatives, or introduces new Well-Being initiatives, something is often left-behind: The Work that People Do. Deep analysis of an organization’s work processes, from the macro to the micro, was something discussed regularly prior to the pandemic. Today, it’s rarely part of the collective conversation, and this represents a huge challenge.

A revolutionary, free-form landscape concept by the Quickborner team in Germany that sought to best support the individuals and work they do.

Robert Propst: ‘The Office - A Facility Based on Change’

Building upon the work by the Quickborner team, Propst dives deeper into better ways to design the office.

1968

Staff and leadership expectations around this new era of work are not monolithic and unilateral; regardless of what the current reporting may indicate. There’s a diverse range of expectations, needs, and opinion across the spectrum of work. Organizations are feeling the pressure to respond, and often take action to change their office landscape without a rigorous Workplace Strategy in place. The ‘Build it and They Will Come’ approach hasn’t worked well for many organizations. The influence of residential and hospitality design has been keenly felt and reflected in more warm and welcoming offices, but a deeper analysis of how the space should support the people and the work they do is often lacking.

The Pressure to do Something

The Work that People Do

Adopting a Beta Test Mindset

The one or two years leading up to the pandemic saw an increase in organizations building pilot spaces in order to test new ideas around neighborhoods and furniture settings. While still a rarity at the time, the positive results were undeniable. In the same way that any organization will test new products or services before a formal launch, adopting a beta test mindset to help solve the complexities of the post-pandemic workplace can provide enormous benefits and mitigate the risk of spending capital on spaces that don't work. Some organizations have even decided to make these beta test areas permanent – giving them fun names like The Sandbox.Beta Testing can start virtually with renderings, films, or 360° tours that the staff can explore and offer feedback. From there, an actual space can be created that teams can use and provide real-time feedback.

Office Research: Buildings and Information Technology (ORBIT) by DEGW

A seminal work that would kick-start modern Workplace Strategy consulting practices.

1983

A Brief History of Workplace Strategy

The Roadmap

A Closer Look at the Consideration Stage Along the Customer Buying Journey

Vision and Discovery Workshop Workshop Vision and Discovery Workshops that lead to a client’s unique workplace strategy. Client receives a summary report and recommendations. 1-3 days at client site. RVP Approval required. Contact Annette Barrelet.

Workplace Storytelling Insight Tool We design a Conceptual Office Landscape that’s specific to this customer and their needs; with an emphasis on insights and trends within their vertical market. Think of these as elaborate pre-RFI/RFP Thought Starters with multiple deliverable types. Content is created by Scott Struik but delivered by you. Doug Meyer will give final approval. Contact your RVP as a first step.

Vertical Market Insights (Coming Soon) Insight Presentation A series of deliverables that takes an imaginary customer and offers solutions around trends and insights within the customer’s vertical market. Contact Scott Struik.for tips.

Product Solutions Consulting Product Solutions If your pursuit is more of a “blank page” opportunity, the Product Solutions Team can collaborate with the end user or design firm to develop conceptual solutions. Teknion's furniture portfolio has fantastic products, and clients are looking for suggestions on how to use them. This unique service truly sets Teknion apart from our competitors and can be requested using the Major Project Support field in Salesforce. Please be sure to upload any project files to the opportunity. An individual from the Product Solutions Team will be assigned and will start by gathering programming details to better understand our client's goals, the scope of the project, and how we can help them discover optimal solutions. With knowledge in hand, we begin the process of conceptualizing. It may be workspaces for the open or private office, a kit of parts solution applied to multiple typicals, or various ancillary settings across the floor plate. We’ll develop and present schematic concepts for further discussion. The result is a thoughtful and tailored solution that meets the project’s needs and supports the client’s business objectives. We often get requests to assess a floor plan where we arrange ancillary settings and workspaces strategically to attract people to the office and promote a positive user experience that incorporates choice and flexibility. Contact Rebecca Dix to learn more.

Trash or Treasure? Workshop Decision Tool An essential tool for the Consideration phase, this instrument is excellent for decision analysis, too. Use for unique questions like “what do you want in your furniture partner?” 10-30 minutes. Also perfect for the Decision Stage! Contact Annette Barrelet or Greg Dekker for tips.

Product Solutions Consulting Product Solutions Product Solutions Team: We collaborate with members of the sales and dealer community to define the most competitive and effective solutions using Teknion's family of brands. By activating our team's involvement at the onset of an opportunity, we will provide detailed, technical recommendations to target the right solution at the right price; and we can continue support for the dealer throughout the specification process. Contact Rebecca Dix to learn more.

Workplace Storytelling (RFI/RFP Version) Customer Project Storytelling We design Conceptual Office Landscape that’s specific to this customer and their needs per the RFI/RFP; with an emphasis on insights and trends within their vertical market. Multiple deliverable types. Content is created by Scott Struik but delivered by you. Doug Meyer will give final approval. Contact your RVP as a first step.

Requesting Help/ Engaging the Team Proposal Development We have incorporated the RFP Request module in salesforce that allows the sales team to directly request our assistance with a proposal. This request platform is automated and comes directly to Jennifer’s email for approval and assignment of proposal writer. It is a requirement to use this module to engage the team. Contact Jennifer Anderson to learn more.

Complete Proposal Management Proposal Development The Proposal Development Team is responsible for dissecting the RFP documents, including contracts, pricing requirements, etc. We develop the Responsibility Matrix, execute the Kick-off call, and manage the entire proposal preparation process from beginning to end. Contact Jennifer Anderson to learn more.

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Purpose in 5 © Vision Tool Create a shared sense of vision and critical success factors in under an hour. This powerful module brings teams through five critical questions with brainstorming and quick consensus-building. 30-45 minutes Contact Greg Dekker or Annette Barrelet to begin.

LAB30 © Planning Tool Teams use 3-Printed furniture and LEGO© to solve critical workplace questions. Creates incredible dialogue and visuals for all phases of the design and project process. 30-90 minutes. Contact Greg Dekker or Annette Barrelet to begin.

SIMPLE AS STRING Communication Tool The path from first inputs to final plans should be easy to follow and tell a compelling narrative for change. Use this concept for clarity and success. 15 minutes. Contact Greg Dekker or Annette Barrelet to begin.

Fish Diagram Workshop Decision Tool A tool for the consideration phase. Helps answer the question: What makes for an excellent furniture partner? Also perfect for the Decision Stage! Contact Annette Barrelet or Greg Dekker for tips.

Renderings Visualization Henry Sammartino is a rending artist at Teknion. He works with our team to provide rendering assistance for proposals that we are developing in house and is also available for additional rendering needs as his schedule permits. Also perfect for the Decision Stage! Contact Jennifer Anderson to learn more.

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Overview

Timeline Example

Roadmap Timeline Example

May

1st Week

2nd Week

3rd Week

4th Week

June

July

August

September

October

November

December

February

March

January

Overview

Why Go In? Insight Presentation

IMPACT 3.0 Insight Presentation

Microsite Sales Service

Future Smart CEU

WELL Building Standard Workshop

Vision and Discovery Workshop

Product Solutions Consulting Product Solutions

Workplace Storytelling Insight Tool

Resistance to Resilience Educational Workshop

Proposal Help Proposal Development

Complete Proposal Management Proposal Dev.

Power Tools for Change Educational Workshop

This journey is just an example. The timelines you create may differ greatly from opportunity to opportunity.

Why Go In Insight Presentation with Greg Dekker

View a Timeline Example

Order of Engagements The engagements are not shown in any specific order. Every opportunity will be different and determining the final order is up to you!

Two Flavors Engagements come in two flavors, and each is color coded in the Roadmap sections:

Content Delivered by Subject Matter Experts!

Content Delivered by You!

The Complete List of Engagements This section features the complete list of available engagements for the Consideration stage of the Customer Buying Journey.

Roadmap Overview The Closer Look

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The Roadmap

A Closer Look at the Decision Stage Along the Customer Buying Journey

Background This is the most critical stage in terms of providing impactful and lasting thought leadership; particularly around Trends and Insights (though certainly not limited to those items). Goal Make ourselves as indispensable as possible. Begin introducing our ‘value adds’ and broader offering message.

Background The RFI or RFP is imminent or has been released. Continued thought leadership is vital, but the message tends to get lost in the ‘knife fight’. Goal Continue to reinforce our Thought Leadership message and focus the Trends and Insights knowledge towards specific RFI/RFP solutions.

Helpful Hints For each stage of the journey, these are the 'Must Have' engagements' as recommended by our Subject Matter Experts!

Content Delivered by Subject Matter Experts!

Content Delivered by You!

Product Solutions Consulting Product Solutions One of the most critical services that the Product Solutions Team offers is “coaching”. Our goal is to help you quickly arrive at the most competitive and effective solution by contributing my team’s product expertise to the decision making process. Engage us at the onset of the opportunity by submitting a request using the Major Project Support field in Salesforce. Please be sure to upload any project files to the opportunity. An individual from the Product Solutions Team will be assigned to support you and will schedule a meeting during which they will present detailed product recommendations and value engineering/alternate ideas. Beyond that meeting, the Product Solutions Team member will continue to engage with the project team during the specification process to answer questions and short circuit any hurdles. Our goal is to save you time: we’ll get you moving forward on the right track from the start, we’ll engage other Teknion teams to support you, and we’ll stay the course as you move through different phases of the pursuit. Contact Rebecca Dix to learn more.

Workplace Storytelling (RFI/RFP Version) Insight Tool We design Conceptual Office Landscape that’s specific to this customer and their needs per the RFI/RFP; with an emphasis on insights and trends within their vertical market. Multiple deliverable types. Content is created by Scott Struik but delivered by you. Doug Meyer will give final approval. Contact your RVP as a first step.

Complete Proposal Management Proposal Development The Proposal Development Team is responsible for dissecting the RFP documents, including contracts, pricing requirements, etc. We develop the Responsibility Matrix, execute the Kick-off call, and manage the entire proposal preparation process from beginning to end. Contact Jennifer Anderson to learn more.

Helpful Hints The individual engagements are not shown in a specific order.

Requesting Proposal Help / Engaging the Team Proposal Development We have incorporated the RFP Request module in salesforce that allows the sales team to directly request our assistance with a proposal. This request platform is automated and comes directly to Jennifer’s email for approval and assignment of proposal writer. Jeff Kraus is also copied on every request. It is a requirement to use this module to engage the team. Contact Jennifer Anderson to learn more.

Power Tools for Change Educational Workshop In these “train the trainer” style sessions, team leaders can have all the essentials to organize and implement a successful process for any change situation. These are our greatest hits and secrets from years of helping team leaders navigate their future. 60-90 minutes Qualifies as a CEU Contact Greg Dekker or Annette Barrelet to begin.

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workfloMAP © Workshop Decision Tool Create awareness about employees’ different work styles and the benefits of knowledge swirl. Create user data to support effective workplace strategy and design by helping users “see” themselves in new ways of working while creating visual narrative tools 20-30 minutes May qualify as a CEU. Contact Annette Barrelet or Greg Dekker for tips.

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Resistance to Resilience - Make the Shift Educational Workshop In Resistance to Resilience – Make the Shift we examine why change is hard, how we feel about change and the importance of mindset throughout the process. The goal is to help prepare ourselves to be more open and welcoming of change, to see it not as difficult, costly and weird but as doable, rewarding and normal. Tools are shared that demonstrate how change feels, how to address concerns and how to become change resilient. Virtual or in person 60 Minutes CEU Others can give Contact Annette Barrelet for tips.

Basic Proposal Support Proposal Development Information Support/Content Management Library – In this scenario, the dealer is generally holding the paper with the customer and has a specific brand that they will use to create and deliver the proposal. We maintain a knowledge library of 1,000s of documents, from simple Teknion Corporate information to team bios/head shots, to quality assurance, etc. The library is available via two methods: The following link provides the MyTeknion version of the library which is available to all Teknion Sales Team Members and All Dealer Team Members Permissions may need to be assigned for some Dealer Team Members. Contact Jennifer Anderson to learn more.

My Teknion WriteNow! (Licensed application for Teknion employees only)

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Click HERE to visit MyTeknion

Joint Proposal Responses Proposal Development In many instances, we are asked to provide a deeper level of support when working with dealers completing documents in the field. In these cases, we generally manage the entire process from start to finish, including developing the Responsibility Matrix, setting up Kick-off Call, identifying roles, responsibilities, and internal due dates to ensure we meet the due date on time and in accordance with the RFP requirements. Generally, these documents are branded to Teknion, with inclusion of dealer specific information that is blended with the Teknion template. Typically, in this engagement, the dealer will complete the specification work and the pricing matrices. This information is then pulled into the proposal response, and we submit as a “team”. Contact Jennifer Anderson to learn more.

Education of Proposal Best Practices / Proposal Automation Software Proposal Development The Proposal Development team continually works to ensure that Teknion’s proposal response process is current and in accordance with best practices in RFP Response documents. We manage a licensed software for sales team members who are interested in being able to prepare branded, cohesive documents in the field without the need to recreate document templates, etc. Training on the system and the how and why of proposal writing are provided on an ad hoc basis and whenever a “updated/new” template is launched. Contact Jennifer Anderson to learn more.

Content Library / SMEs Proposal Development We maintain a document library (as noted in the ‘Education of Proposal Best Practices engagement item) that includes information that can be used by the dealer/sales teams to answer proposal questions, general customer inquiries, etc. This library is updated on an ongoing quarterly basis to ensure that the information available is current and approved by the SME. Contact Jennifer Anderson to learn more.

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Recommended Engagement!

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POST-DECISION STAGE

Resistance to Resiience Guide Book to Change (Available Spring 2023) Educational Workshop As a follow up to Resitance to Resilience, this “train the trainer” style session is based on Kotter’s 8 Step Change Model . Tools are taught to help guide a client through each step of the change model 60-90 minutes. Contact Annette Barrelet to learn more.

Future Smart Client Engagement Tools Workshop Tools These tools focus on helping clients define their Future Smart Office. Tools can be used as stand alone activities, showroom activities or combined to form a full discovery workshop. 10 - 90 minutes Contact Annette Barrelet for tips and to learn more on delivering a full workshop.

Customer Surveys Surveys We have 3 types of surveys available: Pre-occupancy Mock Up Surveys Post occupancy Contact Annette Barrelet to learn more.

Workshops Workplace Strategy Workshops Customized to the client to help solve their unique challenges. 1-3 days RVP Approval required. Contact Annette Barrelet to learn more.

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Overview

Timeline Example

Roadmap Timeline Example

May

1st Week

2nd Week

3rd Week

4th Week

June

July

August

September

October

November

December

February

March

January

Overview

Why Go In? Insight Presentation

IMPACT 3.0 Insight Presentation

Microsite Sales Service

Future Smart CEU

WELL Building Standard Workshop

Vision and Discovery Workshop

Product Solutions Consulting Product Solutions

Workplace Storytelling Insight Tool

Resistance to Resilience Educational Workshop

Proposal Help Proposal Development

Complete Proposal Management Proposal Dev.

Power Tools for Change Educational Workshop

This journey is just an example. The timelines you create may differ greatly from opportunity to opportunity.

Why Go In Insight Presentation with Greg Dekker

View a Timeline Example

Order of Engagements The engagements are not shown in any specific order. Every opportunity will be different and determining the final order is up to you!

Two Flavors Engagements come in two flavors, and each is color coded in the Roadmap sections:

Content Delivered by Subject Matter Experts!

Content Delivered by You!

The Complete List of Engagements This section features the complete list of available engagements for the Decision stage of the Customer Buying Journey.

Roadmap Overview The Closer Look

Helpful Hints Between the Decision and Awareness stages we offer a number of engagements to keep the momentum going!

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