Instrument
Connectivity
and Security
Instrument Connectivity and Security
Help to increase your
lab productivity
Connect your work and manage your instruments using a secure platform which helps maximise the productivity of your lab
Remote
Instrument
Monitoring
Cloud
Data
Storage
Onsite
Data
Storage
Data
Security
Our connectivity tools give you the freedom to not stand in front of your instruments when running an experiment.
Remote monitoring of experiment run progress via mobile app and dashboard
Remote scheduling of equipment
Secure data storage
Tool for primary and secondary analysis
of data
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Remote
Instrument
Monitoring
Our cloud solution means that you can store everything in one secure space with no need for investment in a local archive.
Secure storage of all your sample
data, analyses, logs, reports, and more
in one place
Cloud-based apps for secondary and tertiary analysis
Access your data anytime, anywhere
Easily share files or data with collaborators
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Cloud
Data
Storage
Our on-site data storage solution offers peace of mind that all of your data is securely stored, backed up, and protected from data integrity issues year after year.
Zero load on your team - rely on our IT professionals for your onsite data storage, backup, lifecycle planning, recovery strategy, integration, and support
Scalable cross-platform solution
On-premise storage, adding layers of protection should a disaster or hard drive failure occur
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Onsite
Data
Storage
Our security systems are designed to maintain the confidentiality, integrity,
and availability of all data stored in our instruments and data storage systems.
Implement a “defence-in-depth” strategy so there is no single point of failure
Ensure connected devices are
built to be secure and in line with regulatory requirements
Proactively identify and address product security risks for products once launched
Continuous improvement of data security systems to help ensure the highest level of security
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Data
Security
Research Services for Outsourcing
Helping you to enhance your research capabilities
Whether your work requires specialised, reliable, high-quality solutions that you don’t have the capability to handle in-house,
or you are facing resource constraints for more routine tasks, we have an outsourcing solution
for you. Our specialists will work with you to build the optimal workflow with a secure chain
of custody.
Scientific Expertise
Cutting-Edge
Innovation
Trusted
Partner
Data
Security
Free up your resources and let those who know the products best conduct your research. Often the scientists delivering the project have been involved in developing the technology
Our knowledge of the technologies, techniques and applications will help ensure your outsourced research delivers the optimal results
Services available in a wide range of life science areas including: molecular biology, peptide synthesis, protein expression, cell culture, cell engineering, assay development and much more
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Scientific Expertise
Access our technology IP to help
ensure your scientific project is ahead
of the curve
Our wide range of service capabilities leverage a diverse portfolio of quality
and consistency, built by some of the most recognised life science brands in
the industry, including Invitrogen™, Applied Biosystems™ and Gibco™
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Cutting-Edge
Innovation
We have delivered thousands of successful projects with a high on time delivery record
We provide dedicated and focused project management to help accelerate your development timelines and help reduce risk in your pipeline
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Trusted
Partner
We ensure a secure chain of custody that protects your data
We take data security seriously and protect your data with strong IT encryption software while in house ensuring you are confident in our processes
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Data
Security
Quality
Helping ensure you get it right first time
Quality is inherent in all that we do. Through continuous improvement, compliance to global regulations and standards, validation and qualification services, you can rely on our products and services to help accelerate your research and drive productivity
Products Compliant to Applicable Standards
Supplier Quality
Continuous
Improvement
Analytical
Validation
Instrument
Qualification
We have established Quality Management Systems (QMS) in our manufacturing sites (for example: ISO 9001, ISO13485, GMP, FDA registration)
Instrument service tools are calibrated according to ISO17025 standard
We ensure that our products are
compliant with applicable regulatory requirements – we evaluate distribution and logistics, quality control and QMS development, design compliance and performance validation
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We ensure that our products are in compliance with regulatory and ISO standards.
Products Compliant to Applicable Standards
We work closely with our suppliers to ensure we understand the full chain of custody for all of our products and components and that they are all fully compliant with applicable regulatory and quality standards.
Supplier Quality
We are dedicated to maintaining the efficiency of our Quality Management System (QMS) at all manufacturing sites according to the applicable standards
We ensure that only products that are
the applicable standard and meet the specifications will be shipped to you
We take customer feedback seriously and where appropriate it can trigger subsequent product improvement
We continually monitor our performance and implement process improvement strategies
We initiate field safety actions, such as recalls, customer notifications, and necessary actions to avoid non compliant products to circulate
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Continuous
Improvement
Helps you save time and accelerate
your launch
Helps to reduce costs
Facilitates lab compliance with audit-style documentation
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We offer technical project management
of your lab’s analytical validation.
Analytical
Validation
Certified Field Service Engineers have unmatched experience and knowledge
of your instruments, providing adequate qualification services compliant with your instrument specifications
Audit-style documentation provided to help meet regulatory requirements
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Science can’t wait on non-compliant instruments, so trust your instrument qualification to the company that designed your system.
Instrument
Qualification
Technical Expertise
Setting you up for success
We provide technical support for
every step in your research journey. Our team of specialists apply their deep technical knowledge to help
you advance your research. This is by working with you to inform on innovation and workflows, install your instruments, provide post-sale support both face-to-face or remotely, and training you and your team. Working as one Thermo Fisher Scientific team, we will help to ensure you have the tools, knowledge and expertise you need to achieve your goals
Pre-Purchase
Support
Product Installation and
Post-Sale Onsite Support
Ongoing Remote
Support
Technical
Training
Team of 200 Account Managers with a
deep knowledge of our life science products and workflows
Team of 100 Technical Specialists in molecular, protein, synthetic and cell biology and outsourced services. This team use deep technical knowledge on a focused science area to guarantee expert advice and support
Product demonstration using your samples to give you a true impression
of the product benefits
Consultative service to build tailored workflow and innovation solutions based
on your unique needs
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Working with you to offer tailored
workflow solutions.
Pre-Purchase
Support
Worldwide team of 289 Field Application Specialists using hundreds of years of collective experience
Offer instrument installation and where required, face-to-face support once you are up and running
In-depth product knowledge to enable efficient installation and quick resolution when support is needed
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Setting you up and keeping you running.
Product Installation and
Post-Sale Onsite Support
Worldwide team of Technical Application Specialists with in-depth technical and product knowledge
Provide information on product
selection, applications, troubleshooting, and remote consultancy for over 73,000 life science products
Engage Field Application Specialists when face-to-face support is needed
Over 1 million customer
interactions annually
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Keeping you running through immediate, remote technical support by telephone
and email.
Ongoing Remote
Support
In-depth technical training delivered by one of our 300 specialists to give you hands-on lab experience on a wide range of life science technology and application areas
Virtual training events featuring presentations from product experts
and your peers
On-demand training for a variety of techniques, applications and products hosted by our product experts, thermofisher.com/webinars
Seminars hosted at customer sites and events, contact your account manager for information on what is happening in your local area
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Equipping you with the knowledge you need to advance your research.
Technical
Training
Value
Beyond
the
Product
Research
Services for
Outsourcing
Quality
Technical
Expertise
Instrument
Service and Support
Flexible Ordering Channels
Assurance
of Supply
Sustainability
Instrument Service and Support
Keeping your instruments and
your research running
Customers worldwide count on us to deliver industry-leading service and support. You can too. Choose from instrument service plans, qualification services, education services, consulting services, and data management solutions that will exceed your expectations.
Service Plans
to Match
Your Needs
Large and Robust Network
Minimal Instrument
Downtime
Get Assistance Made Easy
Product Installation and Post-Sale Onsite Support
In addition to the standard warranty supplied when you purchased your instrument, we also offer extended warranties and a variety of service and maintenance plans, as well as compliance and validation services to help ensure excellent instrument performance and utility
Plans can vary depending on product complexity
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We have a variety of service plans and support available.
We are one of the largest service network with more than 1,000 trained professionals ready to assist you when you need it.
We have a team of manufacturer trained and certified service engineers to repair your instruments with original equipment parts
Where appropriate, we will diagnose and implement a resolution remotely using our revolutionary digital service by video
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Complete instrument service history
and field service reports
Online service and service
contract quotes
Warranty and service contract status
Instrument software, patches,
and updates
All instrument details in one location
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Our state-of-the-art instrument management tool enables you
to request support or service
immediately when you need it.
The tool also allows you to view:
Worldwide team of 289 Field Application Specialists using hundreds of years of collective experience
Offer instrument installation and where required, face-to-face support once you are up and running
In-depth product knowledge to enable efficient installation and quick resolution when support is needed
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Setting you up and keeping you running.
Service Plans
to Match
Your Needs
Large and Robust Network
This scale means we can support our customers effectively, ensuring we leave no stone unturned to resolve a problem
With over 1 million customer interactions annually, we provide high standard instrument support in the industry
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We work hard to ensure faster resolution to help maintain your productivity.
Minimal Instrument
Downtime
Get Assistance Made Easy
Product Installation and Post-Sale Onsite Support
Flexible Ordering Channels
Helping to streamline
your planning, purchasing and inventory management
Whether your work requires specialised, reliable, high-quality solutions that you don’t have the capability to handle in-house,
or you are facing resource constraints for more routine tasks, we have an outsourcing solution
for you. Our specialists will work with you to build the optimal workflow with a secure chain
of custody.
Online Ordering
and Invoicing
eProcurement
Supply Centres
Distributor
Network
Over 135,000 products searchable online
Selection and design tools for antibodies, vectors, peptides, etc.
Cost management - view account pricing, request web quotes and receive
digital invoices
Order management – save and reorder favourite products, track orders,
review order history
Manage and amend account details
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A range of different connection options
to suit your needs. From eCatalog,
to web-based PunchOut, to full
integration with eInvoicing
Faster turnaround with a streamlined order process through your eProcurement system which helps minimise your requisition times
Reduced manual intervention and error handling in ordering and invoicing
Better order control as all traffic is directed to the Thermo Fisher Scientific connection
in your procurement system
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Customisable programmes to suit your requirements
Access to products in time of need
Reduced transaction costs and spend visibility
Consolidated deliveries and reduced shipping
Flexible inventory models and automated restocking
Spend management tools to streamline invoice processing and user-spend reports
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Supply Centres
You don’t have to purchase directly from us. Many of our products are also available through laboratory supply companies
This allows you to combine orders from multiple suppliers into 1 order, helping you save time and money
We work with Fisher Scientific, VWR and many smaller laboratory supply companies across EMEA
Find out whether your products are available to purchase from another supplier.
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Distributor
Network
Online Ordering
and Invoicing
Ordering through thermofisher.com
helps speed up the transaction process,
reduce cost and automate approvals.
eProcurement
Streamline your ordering by
connecting your eProcurement
system to Thermo Fisher.
Get quick and easy access to a comprehensive range of lab consumables through a Thermo Fisher on-site stocking system.
Assurance of Supply
Helping to ensure the availability and quality
of your products
From manufacturing to delivery,
we are focused on delivering you assurance of supply. We do this by forecasting customer demand so manufacturing produces enough, protecting your products during shipping, so they arrive as they should and drawing on our extensive network of manufacturing and distribution sites so you receive your products when you need them.
Robust Network
Reliable Distribution
Ensure Product Supply
Supply Chain Excellence
We have multiple manufacturing
and distribution sites to help ensure
your product supply.
A network of 85 global manufacturing
sites and 110 distribution locations
Extensive collaboration across
the network to help ensure we
deliver on your requirements
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Robust Network
We preserve product quality
right to your door.
Product held close to our customers to minimise travelling distance
Products are securely packaged to protect them when moving at speed
Specialist carriers used where required
Expertise in cold chain
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Reliable Distribution
We do everything to permit efficient forecasting and planning to manage product availability.
Extensive customer demand forecasting defines manufacturing quantities to enable product availability
Collaborative planning across the network to ensure availability
Availability to promise on customer orders, both pre and post order
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Ensure Product Supply
Continually strive to achieve process efficiencies that positively impact our service and exceed customer expectations
Use real time data to monitor our delivery to customers and make improvements
Use advanced analytics to determine the required inventory investment
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Supply Chain Excellence
We ensure our supply chain is a competitive advantage which our customers benefit from when they
select us as a business partner.
Sustainability
Helping to preserve our planet
We’re committed to developing sustainable solutions from design to disposal to help your laboratories impact the world in
all the right ways. We are taking
a new look at how we design our products and reduce health and environmental impacts across
a product’s lifecycle, so we can move towards a more resource-efficient, closed loop system.
Product Ideation
Responsible Sourcing
Eco-Minded Manufacturing
Lower-Impact Packaging
and Shipping
Using Greener Products
We look for ways to create environmentally responsible products - products manufactured using fewer toxic materials, products that generate less hazardous waste, and energy-efficient instruments and equipment.
Product Ideation
We source less toxic materials
for our products. We help to:
Responsible Sourcing
Design of our chemical reactions
Reducing water for landscaping
Retrofitting our distribution centres
to high-efficiency lighting
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Eco-Minded Manufacturing
Go Ambient products
ALLpaQ System for Large
Volume Liquids (LVLs)
Consolidated shipments
through Supply Centres
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Our goal is to design packaging solutions to help maximise freight density and therefore use less fuel per truckload.
When we get it right, we keep costs down, lower our carbon footprint, and at the same time, delight our customers because they have less trash to throw away. Our lower impact packaging options include:
Lower-Impact Packaging
and Shipping
Less hazardous
Less waste; uses fewer resources
Energy efficient
Sustainable packaging
Sustainable disposal
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We’re partnering with our customers to help bring sustainability to their labs and improve the efficiency of their operations. Wherever possible, we strive to provide our customers with sustainable product options with the following features:
Using Greener Products
Product
End of Life
Zero waste, to us, means zero contribution to landfill. Bringing used instruments back to be refurbished means we can harvest reusable parts and responsibly recycle what remains.
Product
End of Life
We strive to make the most efficient use of the raw materials and energy inputs as possible.
Reduce the regulatory burden associated with these chemicals
Minimise the generation of hazardous waste
Ensure the availability of our products for years to come
Reduce costs and waste
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