Why Work Process Integration Matters to CIOs:
ITSM to ESM
Work process integration is a critical component of digital transformation. When employees can share actions, events, data, and communications across processes, departments, and applications, your business will be able to fully capitalize on transformative technology.
CIOs can lead the charge. We’ve collected expert advice from 10 tech leaders, along with stats from our recent research. Read on to get informed and inspired.
“CIOs must position themselves as business partners. The days of being an order-taker are over. The CIO must help to support, facilitate, and integrate team members with other departments, so that they see IT as equal colleagues investing in the success of the business.”
PhD, Founder & CEO, Human Future
The New CIO Imperative: Work Process Integration
Automatable Processes Consume Nearly Half of Work Time
Information workers spend 46% of their work time (18 hours a week) on manual processes.
Integrated Processes Increase Productivity
Employees with integrated work processes say:
They’re more productive
It’s easier to perform tasks
It’s easier to
work with others
They enjoy work more
“There is always a human purpose tied to every technology investment. Start there, and you will be off and running.”
Futurum Research + Analysis
“The best way to gain employee buy-in for larger change initiatives is to involve them right from the start.”
HR Transformation Director, Glass Bead Consulting
Highly Integrated Companies Promote Collaboration
of workers with highly integrated processes say collaboration is easy, versus just 23% of those with low integration.
of workers with highly integrated processes say they’re enthusiastic about their jobs, versus 34% of those with low integration.
Highly Integrated Companies Have Higher Job Satisfaction
“When you're in the process of making a decision about a new piece of technology, the process needs to start with the people who are elbows deep in solving these problems all day, every day.”
Principal Analyst & Founding Partner, Futurum Research + Analysis
“To reduce complexity and simplify support in your organization, start by rethinking how each stakeholder views their experience.”
Principal Analyst, Founder & Chairman, Constellation Research
R “Ray” Wang,
Companies with less integrated processes are twice as likely to experience inefficiencies as those with more integration.
Less Integrated Companies Are Less Efficient
“Modernizing processes to increase visibility and access to data and key metrics, supported by technology tools, can help you enable holistic informational sharing and more seamless work-flow.”
CEO and Director, Sally Eaves Consultancy
“If you don't look at the processes and you just automate what you're doing, you just get bad stuff done faster.”
Chief Digital Officer & Chief Technology Officer, Affinitas Life
Three Ways IT Leaders Can
Support Work Process Integration
Promote self-service & automated
to make processes easier to understand and comply with
Simplify channels to make it easy for employees to contact IT
“There are many, many opportunities for automation within IT. Look for regular, routine, and rote activities in which a human provides little value, and increase value by automating these lower-value functions.”
CIO Strategic Advisor, AVOA
Integrate IT services and workflows on a central service platform to remove obstacles and promote efficiency throughout the organization.
Centralize on a Service Platform
“It is imperative that digital transformations have clear goals, adequate funding, and the support of everyone in the organisation.”
Founder & CEO, 311 Institute
“The only goal should be to transform the business and operating model to deliver a differentiated experience to your customers.”
Principal Analyst, Intellyx LLC
To learn more about work process integration and digital transformation, read The New CIO Imperative: Work Process Integration.
Cherwell is invested in helping companies transform their processes by facilitating communication, automating workflows, and more.
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