Yes
No
Are you travelling on or before 31 August 2020?
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Take me back to
I don't know
No – I want to cancel
No – I want to amend my holiday
Is your package holiday due to depart on or before 10 July 2020?
No – I want a refund
Due to the government’s advice, we’re sorry but your holiday has been cancelled. Have we already amended your booking or contacted you about your options?
No – I want to rebook my holiday
You are able to make changes to your holiday, subject to normal booking terms & conditions We understand customers will be apprehensive about their upcoming holidays during this time, but we are prioritising customers travelling in the next few months.
We’ll automatically send you a refund credit for the full value of your holiday, and we’ll also give you a separate booking incentive up to 20%. You can use your refund credit up until 31 October 2021, so you don’t have to rebook straight away. Just hold tight until you receive your refund credit email, then you can rebook your holiday. Thank you for your patience. For all the details, visit our FAQ page.
You don’t need to do anything else. If you’ve booked another holiday, that’s all sorted, and you should be able to see the details in your confirmation documents. If we’ve agreed to send you a refund, it will be on its way to you, and if you’re waiting for your refund credit, you’ll receive an email four weeks from your original departure date with all the information you’ll need – thank you for your patience.
You will be contacted by us to process your amend with no admin fee. We’re working hard to reach customers as quickly as possible – please bear with us.
*You can call between 9am and 7pm from Monday to Friday, and between 10am and 5pm on bank holidays.
Normal booking terms and conditions apply. Our Travel Advisors are now set up to work from home. To speak to the team, you can call 0203 451 2688 between 9am and 5.30pm from Monday to Friday. Please do bear in mind that our call lines are experiencing exceptionally high volumes of calls so It may take longer than usual to get through to us.
Is your scheduled departure date in the next 7 days?
If you choose to cancel, normal booking terms and conditions apply. You can amend your holiday with no admin fee up until 7 days before your departure date. Call your local TUI store – you can find each store’s phone number and opening hours here – or call* 0800 009 3836 or 0203 636 1997 to discuss your options.
This policy is in place until 30 June 2020. Just so you know, we will be proactively contacting affected customers with package bookings which include flights with a third-party airline to amend their holidays.
If you choose to cancel, normal booking terms and conditions apply. You can amend your holiday with no admin fee up until 7 days before your departure date. Our Travel Advisors are now set up to work from home. To speak to the team, you can call 0203 451 2688 between 9am and 5.30pm from Monday to Friday. Please do bear in mind that our call lines are experiencing exceptionally high volumes of calls so It may take longer than usual to get through to us.
Call your local TUI store – you can find each store’s phone number and opening hours here – or call* 0800 009 3836 or 0203 636 1997 to amend your holiday with no admin fee up until 7 days before your departure date.
This policy is in place until 31 May 2020. So, customers departing between 8 June 2020 and 30 June 2020 inclusive should make any amends on or before 31 May 2020.
You can amend your holiday with no admin fee up until 7 days before your departure date. Following government advice, we’ve closed all of our TUI stores and our call centre teams are working from home. So, it might be a bit harder to get hold of us than usual. We’re working as quickly as possible to contact everyone affected. We are prioritising customers whose holidays have been cancelled, so – for now – we’re asking you to hold off on calling us. We really appreciate your patience. If you need to, call* 0800 009 3836 or 0203 636 1997
You can amend your holiday with no admin fee up until 7 days before your departure date. Our Travel Advisors are now set up to work from home. To speak to the team, you can call 0203 451 2688 between 9am and 5.30pm from Monday to Friday Please do bear in mind that our call lines are experiencing exceptionally high volumes of calls so It may take longer than usual to get through to us.
We’ll automatically send you a refund credit for the full value of your holiday, and we’ll also give you a separate booking incentive up to 20%. You can use your refund credit up until 31 October 2021, so you don’t have to rebook straight away. If this doesn’t work for you, you can use our refund request form. You’ll need your refund credit code to use the form. For all the details, visit our FAQ page.
