Yes
No
Are you travelling on or before 31 August 2020?
Go back
Take me back to
Is your package holiday due to depart on or before 10 July 2020?
No – I want to cancel
No – I want to amend my holiday
I don't know
No – I want a refund
Due to the government’s advice, we’re sorry but your holiday has been cancelled. Have we already amended your booking or contacted you about your options?
No – I want to rebook my holiday
You are able to make changes to your holiday, subject to normal booking terms & conditions. We understand customers will be apprehensive about their upcoming holidays during this time, but we are prioritising customers travelling in the next few months.
We’ll automatically send you a refund credit for the full value of your holiday, and we’ll also give you a separate booking incentive up to 20%. You can use your refund credit up until 31 October 2021, so you don’t have to rebook straight away. Just hold tight until you receive your refund credit email, then you can rebook your holiday. Thank you for your patience. For all the details, visit our FAQ page.
You don’t need to do anything else. If you’ve booked another holiday, that’s all sorted, and you should be able to see the details on Manage my Booking. If we’ve agreed to send you a refund, it will be on its way to you, and if you’re waiting for your refund credit, you’ll receive an email four weeks from your original departure date with all the information you’ll need – thank you for your patience.
Public parks
Museums
You will be contacted by us to process your amend with no admin fee. We’re working hard to reach customers as quickly as possible – please bear with us.
Normal booking terms and conditions apply. You can amend your holiday in Manage my Booking.
If you’ve added insurance, parking or an airport hotel to your booking, you won’t be able to amend online.
Is your scheduled departure date in the next 7 days?
This policy is in place until 30 June 2020. Just so you know, we will be proactively contacting affected customers with package bookings which include flights with a third-party airline to amend their holidays. If you’ve added insurance, parking or an airport hotel to your booking, you won’t be able to amend online.
If you choose to cancel, normal booking terms and conditions apply. You can amend your holiday with no admin fee up until 7 days before your departure date. You can cancel or amend your holiday in Manage my Booking.
You can amend your holiday in Manage my Booking with no admin fee up until 7 days before your departure date.
This policy is in place until 31 May 2020. So, customers departing between 8 June 2020 and 30 June 2020 inclusive should make any amends on or before 31 May 2020. Just so you know, we will be proactively contacting affected customers with package bookings which include flights with a third-party airline to amend their holidays. If you’ve added insurance, parking or an airport hotel to your booking, you won’t be able to amend online.
We’ll automatically send you a refund credit for the full value of your holiday, and we’ll also give you a separate booking incentive up to 20%. You can use your refund credit up until 31 October 2021, so you don’t have to rebook straight away. If this doesn’t work for you, you can use our refund request form. You’ll need your refund credit code to use the form. For all the details, visit our FAQ page.
