I am a customer who has booked
online or through the TUI App.
IS MY BOOKING AFFECTED BY COVID-19?
I am a customer
who has booked in a TUI store.
I am a customer who has booked
through a third-party travel agent.
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I am a customer who has booked
a TUI River Cruises sailing.
I am a customer who has booked
a TUI Lakes and Mountains holiday
I am a customer who has booked
a Marella Cruises sailing
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Public parks
Museums
Please contact the
travel agent who you
originally booked with – they’ll be able to help
with any queries.
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Yes
No
My sailing is due to depart before 26 November 2020
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Unfortunately, we have had to delay the launch of TUI River Cruises, including all sailings, to 26 November 2020.
We will contact you to discuss your next steps, so you don’t need to do anything for now. We’re prioritising customers with the earliest departure dates – we really appreciate your patience.
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Your sailing is due to go ahead as planned.
You are able to make
changes to your holiday, subject to normal booking
terms & conditions.
We understand customers
will be apprehensive
about their upcoming
holidays during this time,
but we are prioritising customers travelling in the next few months.
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