Your Guide to Navigating the Club Website and HGV App

Your Guide to Navigating the Club Website and HGV Mobile App

Learn how to change reservations, save Points and more online and while you’re on-the-go

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Liberty Place Charleston by Hilton Club is set to open in South Carolina next year (artist rendering; subject to change)

Members can enjoy stylish beachfront accommodation at the soon-to-be-opened Maui Bay Villas by Hilton Grand Vacations

In Japan, The Beach Resort Sesoko by Hilton Club is a luxurious accommodation addition to the HGV portfolio

Planning Tip: We encourage you to refer to the Club Reference 2022: Rules and Fees guide, which is updated every year. Please note that Open Season rental rates are listed on the individual resort pages on the Club website.

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Club Traveler

Club website Log in to your Club Member account at club.hiltongrandvacations.com. You’ll be automatically redirected to your Member Dashboard, where you can view your Points Summary on the left of the screen. You can also select your profile name at the top right hand corner of the screen to view your Points balance. Alternatively, select the Points Management tab at the top of the screen and click on Points Dashboard, where you can view your Points categorized by type and expiration date.

How do I view my Points?

At Hilton Grand Vacations, we often get calls from Club Members seeking assistance on various topics, from saving Points to changing reservations. But did you know that many of these tasks can be easily and conveniently completed online? Below, we answer the most common questions we receive from Members and show you how to navigate the Club website and HGV mobile app for easy, 24/7 assistance.

View your Points Summary on your Member Dashboard

Check Your Points With six months remaining in 2022, it’s important to familiarize yourself with your Points balance by visiting your Points Dashboard. On this page, you can see your current balance broken down by Point type and expiration date. Not ready to book an upcoming getaway? Visit the Manage My Points tab and learn about additional options for your current-year ClubPoints.

How do I save my Points?

You can easily modify your reservations via the Club website and HGV app Image by Frederic Cirou/Getty Images

HGV mobile app Log in to your Club Member account on the HGV app. You’ll be taken to your dashboard, where you can select the Points tab at the top of the screen to view your Points Summary. Then, scroll to the bottom of the page and select Points Dashboard, where you can view your Points categorized by Point type and expiration date.

View a breakdown of your Points in your Points Summary

You can also view your Points by selecting Points Dashboard at the bottom of the page

This will give you a more detailed view of your Points

Club website Once you’ve logged in to the Club website, locate your Points Summary on the left of the screen, then click on View and Manage Your Points. Alternatively, select the Points Management tab at the top of the page and click on Manage My Points. Then, scroll down to the Save Points section to begin the process. You can specify any number of Points to be saved, up to your full allotment for the current year. To confirm the transaction, make sure to check the Terms and Conditions box, fill in your credit card details and click on Complete Your Save.

Navigate to the Save Points page by selecting View and Manage Your Points on your Points Summary

HGV mobile app Once you’ve logged in to the app, select the Points tab at the top of the screen. Select View & Manage Points at the bottom of the page. Then, scroll down to the Save Points section to begin the process. You can specify any number of Points to be saved, up to your full allotment for the current year. To confirm the transaction, make sure to check the Terms and Conditions box, fill in your credit card details and click on Complete Your Save.

How do I change a reservation?

Club website Once you’ve logged in to the Club website, scroll down to the Upcoming Vacation section on your Member Dashboard. If the reservation shown is the one you wish to change, select Change Reservation. Otherwise, select View All Reservations and modify the reservation you wish to change. Here, you can modify your travel dates, unit type or size, or resort (click on Change Resort at the bottom of the page). Then, select the dark green box showing the number of Points you need for your new reservation. Click on Book Now and follow the steps on the page to confirm your new reservation.

Navigate to the reservation you wish to change by scrolling down to the Upcoming Vacation section on your Member Dashboard, and then select Change Reservation

After logging in to the app, select My Stay, followed by Modify Reservation

HGV mobile app Once you’ve logged in to the app, you will see your Trips tab displaying all current reservations. Navigate to the reservation you wish to change and select the My Stay button, followed by Modify Reservation. On the next page, click Change Reservation. Here, you can modify your travel dates, unit type or size, or resort (click on Change Resort at the top of the page). Select Book Now and follow the steps on the page to confirm your new reservation.

How do I cancel a reservation?

Club website Once you’ve logged in to the Club website, scroll down to the Upcoming Vacation section on your Member Dashboard. If the reservation shown is the one you wish to cancel, click on Cancel Reservation. Otherwise, select View All Reservations and click on the reservation you wish to cancel. You’ll be able to confirm your cancellation on the next page.

HGV mobile app Once you’ve logged in to the app, you will see your Trips tab displaying all current reservations. Navigate to the reservation you wish to cancel and select the My Stay button, followed by Cancel Reservation. You’ll be able to confirm your cancellation on the next page.

Navigate to the reservation you wish to cancel by scrolling down to the Upcoming Vacation section on your Member Dashboard, and then select Cancel Reservation

After logging in to the app, select My Stay, followed by Cancel Reservation

How do I convert my Points to Hilton Honors Points?

Club website Once you’ve logged in to the Club website, select the Points Management tab at the top of the page, followed by Manage My Points. Then, scroll down to the Hilton Honors Conversion section and select the Convert Points button. You’ll be taken to a new page where you can specify the amount of Points you’d like to convert. The Honors Points affiliated with your conversion will be deposited into your Honors account in the first week of the following year.

HGV mobile app Once you’ve logged in to the app, select the Points tab at the top of the screen. Select View & Manage Points at the bottom of the page. Then, scroll down to the Hilton Honors Conversion section and select the Convert Points button. You’ll be taken to a new page where you can specify the amount of Points you’d like to convert. The Honors Points affiliated with your conversion will be deposited into your Honors account in the first week of the following year.

How do I make reservations using Hilton Honors Points?

Check the Use Points & Money box to view how many Points your reservation will cost

Hotel reservations made using Hilton Honors Points can be booked on the Hilton website. Log in to your Hilton Honors account by visiting hilton.com and select your desired city and dates of travel. Choose the hotel and room type you wish to book, then check the Use Points & Money box above the list of available rates. Once this box is selected, you’ll be able to see how many Points it’ll cost you per room, per night. Fill out the Payment and Guest Details page and click Book Reservation to secure your stay.

Alternatively, you can select Points Dashboard on the Points Management tab

This will give you a more detailed view of your Points

You can also do so by selecting Manage My Points on the Points Management tab

Here, you can specify the number of Points you wish to save

Check the Terms & Conditions box and enter your payment information to complete the process

Check the Terms & Conditions box and select Complete Your Save

Next, scroll down to the Save Points section

On the Points tab, select View & Manage Points to start the process

Here, you can specify the number of Points you wish to save

If your reservation is not shown, select View All Reservations for an overview of all upcoming reservations. Select Change Reservation for the corresponding booking

You can then modify your travel dates, unit type or size, or resort

Make sure to check the mandatory box and select Confirm Changes

Scroll down and select Change Reservation

Here, you can choose a new resort by selecting Change Resort

You can also modify your accommodation type and dates of travel. Once you have specified your new parameters, select Search Availability

You will be shown a list of results. Select Book Now under your desired unit

You will be taken to a page with a summary of your new reservation details. Scroll down and check the mandatory box, before selecting Confirm Changes

If your reservation is not shown, select View All Reservations for an overview of all upcoming reservations. Select Cancel Reservation for the corresponding booking

After reading the mandatory alert, select Cancel Reservation to complete the process

You will be taken to a page with a summary of your cancellation. Scroll down and check the mandatory box, before selecting Cancel Reservation

Check the Terms & Conditions box and enter your payment information to complete the process

On the Manage My Points page, scroll down to the Hilton Honors Conversion section to convert your Points

Select Manage My Points on the Points Management tab

Here, you can specify the number of Points you wish to convert

You will be shown a summary of your transaction. Check the Terms & Conditions box, enter your payment information and select Complete Your Conversion

Scroll to the bottom of the Points tab and select View & Manage Points

Scroll to the bottom of the page and select Convert Points

At the bottom of the next page, you can specify the number of Points you wish to convert

How do I view my Points? How do I save my Points? How do I change a reservation?

How do I cancel a reservation? How do I convert my Points to Hilton Honors Points? How do I make reservations using Hilton Honors Points?

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