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Liberty Place Charleston by Hilton Club is set to open in South Carolina next year (artist rendering; subject to change)
Members can enjoy stylish beachfront accommodation at the soon-to-be-opened Maui Bay Villas by Hilton Grand Vacations
In Japan, The Beach Resort Sesoko by Hilton Club is a luxurious accommodation addition to the HGV portfolio
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We are committed to providing our Members with the resources they need to prevent fraud. Get more information on our website.
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You can identify third-party timeshare exit company scams
with these four easy tips
Here’s How to Protect Yourself From Timeshare Fraud
As a timeshare Owner, you might be a target for fraudulent timeshare exit schemes
Image by Fizkes/Shutterstock
We will never:
1. You’re contacted with questionable communications
Leave pre-recorded sales messages.
Ask a third party to contact you on our behalf about renting or buying your timeshare.
Hold local in-person meetings to update you about changing Annual Resort Dues.
Requests for personal information via phone calls are another indication of a potential fraud attempt. Remember, we already have your information on record, so there would be no need to disclose any personal information over the phone. In addition, if you receive an unexpected phone call, write down the caller’s name, company, phone number and website so you can report these details to us.
Some fraudsters might use a method known as spoofing — a practice where a scammer uses the company’s logo and a confusingly similar email address to mislead the recipient. You can identify suspicious emails by checking the email address — official email communications from HGV will end in @hgv.com, @hgvc.com or @hiltongrandvacations.com.
2. You’re asked for personal information
Never share personal information over the phone or pay any upfront fees
Image by Fizkes/shutterstock
The scammer might claim that the fees are taxes, processing fees, advertising fees, escrow fees or otherwise. However, this is always a red flag — especially if you’re asked to pay immediately. Often, this scam method leaves Owners with little recourse if the fraudster disappears with the money. Many of these scams have taken hundreds and even thousands of dollars from Owners in so called “out-of-pocket” expenses.
3. You’re instructed to pay upfront fees
Your Embarc ownership is designed for creating vacation experiences for personal use only, not to make a profit. That means suggestions that you can make money from your HGV timeshare are likely scams, whether it’s eliminating your Annual Resort Dues, transferring ownership, adding more benefits, creating a short-term rental or selling your property.
The bottom line? If the offer sounds too good to be true, it likely is.
4. The offer sounds too good to be true
The last thing anyone wants is to end up embroiled in a scam. However, timeshare fraud is on the rise — and as an Embarc Member you might be a target for such schemes. The good news? There are key red flags you can use to identify potential scammers and keep yourself protected from unscrupulous actors.
Often, these fraudsters will offer timeshare Owners an “easy way out,” claiming to help them make a profit on their vacation ownership. However, these scams can result in foreclosure or enrollment in an additional travel program, sometimes at great personal expense. In a recent article from the AARP, timeshare Owners shared examples of how they were contacted by fraudulent companies claiming to be consultants or brokers.
Our legal team has also received reports of similar activity targeting Members with offers to make thousands of dollars on unused bonus weeks, points and unlocked benefits that can be rented for a profit.
To help you protect your timeshare, we’ve compiled four red flags to watch out for:
Beware of unexpected phone calls asking about your vacation ownership
Image by Ronstik/Shutterstock
If you ever receive any communications from a company — such as letters, postcards, emails, online pop-up ads, phone calls and event invitations, offering to sell, rent or transfer your timeshare - please report the incident
to the Canadian Anti-Fraud Centre and the Provincial Consumer Affairs Regulator, and do not share any personal information or payment details. If you live in the continental United States, you can file a complaint with the Attorney General’s Office in the state you reside. Not sure how to find your AG’s office? Click here to
find a location.
For any other issues, you can always use our online self-service tools for modifying or canceling reservations. Alternatively, our chat service is available at the bottom right-hand corner of the Embarc website.
How to Protect Yourself