Case Study
Eaton elevates customer experience, supply-chain efficiencies, and cost-savings with Uber Freight
Solution
Opportunity
Customer
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. The company provides sustainable solutions that help customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. With 97,000 employees, Eaton’s 2019 revenues were $21.4 billion, selling products to customers in more than 175 countries.
Customer Profile
Eaton’s supply chain management team is focused on creating long-term strategic partnerships that drive continuous improvement and manage transportation costs while reducing risk. Driven by complex and dynamic logistics schedules, Eaton is an early adopter of Uber Freight’s Public Tracking Portal, a track-and-trace solution providing end-to-end visibility of any Uber Freight TMS shipment’s movement locally, regionally, or globally.
Overview
Overview
Uber Freight’s Public Tracking Portal (PTP) empowers Eaton with end-to-end visibility, as well as a direct means for their internal customer service teams and external customers to track freight.
Partnering with Uber Freight has improved forecasting for Eaton. Using Artificial Intelligence (AI) and machine learning, Uber Freight’s TMS proactively manages exception issues. The risk prediction models identify possible shipment disruptions earlier, allowing Eaton to reduce risks.
In addition, Eaton employs cross-docking and LTL pooling. With $9+ billion of freight under management, Uber Freight has the largest North American network to support Eaton in optimizing supply chain efficiencies and saving costs.
Real-time network visibility
Uber Freight’s PTP grants unprecedented access for Eaton to monitor shipments from origin to LTL pooling and the final mile. The track-and-trace tool facilitates communications and data-driven decision making.
Cross-docking and cross-border expertise
The ability to consolidate freight, including cross-docking and LTL pooling between Mexico, Ohio, Texas, and key North American markets creates synergies and increases velocity. Eaton benefits from Uber Freight’s knowledge of U.S. and Mexico Customs compliance and cross-border shipping experience.
Elevated customer experience
Using PTP, Eaton boosts customer experience by providing easy access to the portal. Eaton’s customers can check shipment status 24/7 in real-time at their convenience, enhancing peace of mind.
Results
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“Uber Freight understands our highly competitive marketplace and designed the Public Tracking Portal to provide exceptional visibility into our transportation network. Our collaborations with Uber Freight’s experts and the tremendous network of shippers and carriers have allowed us to gain velocity and better manage costs. Most importantly, we raised the bar on customer experience with the ability to check shipment status in real-time.“
– Dana McConahy, Director of Global Logistics Programs & Ops at eaton
In a highly competitive market, Eaton continuously ensures product delivery at an affordable cost, with speed, consistency, and no damage. Eaton’s supply chain strategy relies on cross-docking and LTL pooling to save on freight and improve transit times.In addition, a Tier 1 supplier located in Mexico required Eaton to deliver materials faster – despite the 3,000 miles distance between the manufacturing and distribution centers – to keep up with marketplace demands.Eaton turned to Uber Freight to gain real-time visibility tracking freight from origin to final destination, as well as cross-border expertise to speed shipments from Mexico.
Opportunity
Uber Freight’s Public Tracking Portal (PTP) empowers Eaton with
end-to-end visibility, as well as a direct means for their internal customer service teams and external customers to track freight. The PTP
track-and-trace solution is a web-based tool that provides real-time logistics network access and a summary of status updates on any active shipment moving through the Uber Freight Transportation Management System (TMS) within a 90-day range.
A unique Carrier Pro Number is created for all shipments by Eaton, connecting Eaton.com to the Uber Freight TMS for end-to-end visibility which expedites tracking from the origin to LTL shipments and all the way to the delivery’s final mile. For Eaton’s Service Team, PTP reduces a six-step communications process to track and verify shipments with customers.
Eaton’s customer experience is enhanced significantly because PTP is purpose-built with a user-friendly, self-service access to the portal. Customers can check shipments and get real-time visibility since the portal feeds directly from the TMS.
Solution
Real-time network visibility
Uber Freight’s PTP grants unprecedented access for Eaton to monitor shipments from origin to LTL pooling and the final mile. The track-and-trace tool facilitates communications and data-driven decision making.
The ability to consolidate freight, including cross-docking and LTL pooling between Mexico, Ohio, Texas, and key North American markets creates synergies and increases velocity. Eaton benefits from Uber Freight’s knowledge of U.S. and Mexico Customs compliance and cross-border shipping experience.
Cross-docking and cross-border expertise
Using PTP, Eaton boosts customer experience by providing easy access to the portal. Eaton’s customers can check shipment status 24/7 in real-time at their convenience, enhancing peace of mind.
Elevated customer experience
Results
In a highly competitive market, Eaton continuously ensures product delivery at an affordable cost, with speed, consistency, and no damage. Eaton’s supply chain strategy relies on cross-docking and LTL pooling to save on freight and improve transit times.
In addition, a Tier 1 supplier located in Mexico required Eaton to deliver materials faster – despite the 3,000 miles distance between the manufacturing and distribution centers – to keep up with marketplace demands.
Eaton turned to Uber Freight to gain real-time visibility tracking freight from origin to final destination, as well as cross-border expertise to speed shipments from Mexico.
Opportunity
Uber Freight’s Public Tracking Portal (PTP) empowers Eaton with end-to-end visibility, as well as a direct means for their internal customer service teams and external customers to track freight. The PTP track-and-trace solution is a web-based tool that provides real-time logistics network access and a summary of status updates on any active shipment moving through the Uber Freight Transportation Management System (TMS) within a 90-day range.
A unique Carrier Pro Number is created for all shipments by Eaton, connecting Eaton.com to the Uber Freight TMS for end-to-end visibility which expedites tracking from the origin to LTL shipments and all the way to the delivery’s final mile. For Eaton’s Service Team, PTP reduces a six-step communications process to track and verify shipments with customers.
Eaton’s customer experience is enhanced significantly because PTP is purpose-built with a user-friendly, self-service access to the portal. Customers can check shipments and get real-time visibility since the portal feeds directly from the TMS.
Solution