Case Study
How Hart Print boosted
year-over-year growth by
28% and enhanced customer satisfaction with Uber Freight Shipping
Solution
Customer
Printing services company Hart Print offers high-quality digital printing for aluminum cans with unlimited colors, just-in-time delivery, 100% recyclable materials, and no minimum order quantities.
Customer Profile
Hart Print was experiencing rapid growth which necessitated fast and efficient shipping to meet escalating consumer demands. However, volatile market conditions made securing reliable shipping capacity challenging, leading to delays, increased costs, and frustrated customers.
Understanding that volatility was the new normal, Hart Print’s team proactively determined that a new approach was necessary to continue their growth trajectory. The team launched a strategic project to find creative ways to increase agility, better predict costs, and serve their customers. What they came away with was the need for a technology application that enabled streamlined processes that equipped their robust team with a scalable solution.
To achieve their growth goals and to get ahead of the ever-changing market, Hart Print signed up for Uber Freight Shipping, formally Shipper Platform, to tap into instant quotes, real-time tracking, and access to a trusted and growing less-than-truckload (LTL) and full truckload (FTL) carrier network.
Challenges and objectives: Navigate rapid growth and market volatility with advanced technology and flexible, reliable capacity
"Since the pandemic, the market has been really challenging to navigate. Before Uber Freight we were managing multiple platforms and manually booking shipments, which made it almost impossible to predict our costs. This put a lot of strain on our budget and resources. We needed a way to better manage our shipping needs so we could keep pace with customer demands and focus on growth."
—Brian Lee, Head of Supply Chain, Hart Print
By partnering with Uber Freight, Hart Print has future--proofed their operations and set the company up for sustainable growth. The results speak for themselves:
- The team now has access to reliable capacity from Uber Freight’s extensive network of carriers which has helped Hart Print increase YOY growth by 28%.
- Instant quotes and streamlined booking has reduced the administrative burden on the team, saving valuable time and resources.
- Expert support from the Uber Freight team has decreased issue resolution time, leading to higher customer satisfaction.
- Real-time monitoring provides end-to-end shipment visibility and helps customers plan more effectively.
Results: Set up for sustainable growth
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Results
By partnering with Uber Freight, Hart Print was able to consolidate their shipping operations into a single, intuitive platform. Previously, manually managing and tracking shipments was cumbersome and time-consuming, with documentation scattered across different systems. Uber Freight digitizes, organizes, and stores all of Hart Print’s necessary paperwork, such as Proof of Delivery and Bill of Lading documents, helping the team simplify shipping operations and reduce administrative time and effort.
When orders come in, Hart Print can now get instant quotes and transparent pricing for both LTL and FTL shipments from multiple carriers across Uber’s Freight network. This allows them to compare rates and select the best possible provider for the shipment. For last minute and priority orders the team now has the flexibility to react quickly, even during peak times. Hart Print can also plan ahead and book capacity for ongoing shipments, making their shipping processes more efficient and economically sustainable.
After shipments go out, the team has access to real-time tracking so they can monitor load status and make sure there are no issues. Notifications alert the team to missed pickups and major milestones, so they can proactively resolve issues. They can now also give their customers a real-time view of shipment progress with personal tracking links, helping customers to better plan their product rollouts.
Throughout the transition, Uber Freight’s customer support team has helped Hart Print maintain efficient operations and high customer satisfaction. Prompt and reliable communication, along with a dedicated account manager helps the team quickly address any potential issues, and 24/7 availability allows Hart Print to focus on their core business without worrying about disruptions. This comprehensive support helps Hart Print scale with confidence.
The solution: A single source of truth for simplified quoting, reliable capacity, and real-time visibility
"Uber Freight Shipping has been a game-changer for us. The platform is fast and intuitive and we can now quickly compare quotes, secure reliable capacity, and track everything in real-time. It’s freed up our team to focus on our core business, and has helped us budget more effectively.”
—Daniela Villa Alvarado, Supply Chain Specialist, Hart Print
"Shipping used to be a big headache for us. Now we barely think about it. Uber Freight gives us the tools we need to be successful and it’s made a big difference in our business. It's truly a platform that can grow alongside us, and we're excited to continue adopting new features as we scale"
—Brian Lee, Head of Supply Chain, Hart Print
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