2021 Mega Trends- PRO

The Rebirth of HR

Life-Work Synergy

People Before Profits

INTRODUCTION

An opportunity to

THE REBIRTH OF HR

Work has become

EMBRACing LIFE-WORK SYNERGY

With more teams dispersed and working either on the go or from home than ever before, entering time and managing schedules should be the easiest part of the day. Every element of UKG Pro Workforce Management (formerly UltiPro with Workforce Dimensions), from its self-service capabilities to support and functionality, is designed to take care of your most valuable asset — your people.

To help strengthen the manager-employee relationship and keep your talent’s development a top priority, leaders should meet with their employees one-on-one to clarify and realign performance expectations. UKG Pro Performance Reviews (formerly UltiPro Performance Management) facilitates frequent, collaborative feedback and helps employees understand how they contribute to wider business success.

Feeling supported and confident from a financial perspective is crucial for employees to bring their most engaged, and motivated, selves to work every day. The smallest change, such as new benefits or deductions, may have a big impact on the overall financial wellbeing of employees and their families. The Model My Pay feature within UKG Pro allows people to easily simulate their pay based on “what if” scenarios, and better plan for the future in uncertain times.

From shareholder value to

PEOPLE BEFORE PROFITS

Employees want convenience, especially at work. They want the ability to access key work functions, no matter where they are. UltiPro’s mobile app empowers employees on the go, with access to their most critical information at any time, on any smartphone or tablet—making work life easier for both employees and managers by putting important data right at their fingertips.

Efforts to push the needle toward racial equity around the world will, and must, continue into 2021. For businesses, the very first step must be to ensure all employees feel accepted, supported, and that they belong in the workplace — no matter their background or role. UKG Pro has features across the HCM suite to help businesses promote diversity, equity, and inclusion throughout the employee lifecycle.

As well as considering their impact on the wider community, businesses must also look inward to better prioritize their own employees’ health and safety — especially in times of crisis. Workforce Continuity within Pro makes it possible for leaders to understand immediate impacts of a crisis on their people, respond to change with greater agility, and build a happier, more connected workforce.

Integrating workplace giving with an HCM platform is an easy, secure, and efficient way for people to make donations to charities they care about. UKG Pro Giving (formerly UltiPro Giving) empowers employees to make a difference through a simple one-time or recurring donation from their paycheck.

Over a third of employees do not trust the organization to put people ahead of profits.

Diversity, Equity and Inclusion

WORKFORCE CONTINUITY

GIVING

To help organizations keep creating more meaningful, connected experiences for all their people, we have teams dedicated to understanding how major socio-economic, geo-political, and demographic forces will impact businesses and their employees in the coming year. The events of 2020 were unforeseen, to say the least. But for 2021, we’re expecting a hopeful turn for business — with greater investment in building empathetic, humane workplaces; a renewed emphasis on corporate social responsibility (CSR), life-work synergies, and the rebirth of HR as a strategic advocate within leadership. Read more about our 2021 MegaTrends predictions below.

At UKG, our purpose is people .

Employees can choose a campaign to support, the amount to deduct from their paycheck, and whether to make a one-time or recurring donation Managers are able to create new campaigns, configure information within the campaigns, and add details about the causes and why it’s important View all campaign details through an intuitive dashboard, including total amounts raised across all campaigns, participation levels, and more

• • •

MegaTrends Defining HR In 2021

stakeholder value

Source: The Workforce Institute at UKG (formerly The Workforce Institute at Kronos)

GIVING

Workforce Continuity

mobile app

Click here to view in the mobile app.

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With demands for CSR at an all-time high, organizations must consider their impact on society, and embed social-impact agendas into their corporate identity and mission. They should also take action to integrate initiatives that lead meaningful, positive change for employees, their customers, and the wider community.

UKG Pro™ (formerly UltiPro®) goes beyond traditional definitions of human capital management (HCM) technology, to offer more innovative ways for employers to bring social good into the workplace. Click to Learn More:

View people insights for current crisis events within a convenient dashboard view Check in regularly with employees regarding their safety status, symptoms, evacuations, and more Utilize mobile push, SMS, and email notifications to remind teams to respond via the UKG Pro mobile app (formerly the UltiPro mobile app) Access aggregated reporting or download individual employee responses

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DIVERSITY, EQUITY and Inclusion

Analyze pay disparities based on different factors, with the Pay Equity Dashboard available in Pro People Analytics (formerly UltiPro BI) Gauge how employees feel about DE&I inside your organization, with targeted survey templates available via Pro Employee Voice (formerly UltiPro Perception) Reduce unconscious bias in the hiring process via the Candidate Match tool within Pro Recruiting (formerly UltiPro Recruiting) Ensure your employee data accurately reflect the preferences of all people, through the Gender Options feature within Pro

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Enable employees to access their personal and work information, including pay data, schedules, goals, and more Provide a more fluid and accessible work experience for your diverse workforce, including disabled, remote, gig workers, and more Stay connected with coworkers across the globe, with the ability to call or email

• • •

Next Trend

Click here to view survey template in mobile

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Model My Pay

Performance Reviews

Workforce Management

MODEL MY PAY

PERFORMANCE REVIEWS

WOrkforce management

omnipresent

To attract and retain top talent in a world where remote work is becoming more common, there will need to be a level of “work-life negotiation” between employers and employees — and this will help ensure trust and motivation despite physical distance.

WHAT CAN YOU DO?

UKG Pro makes it easier for people leaders to personalize and adapt to their employees’ needs, and meet them where they are, in order to help employees succeed and thrive in all aspects of their lives. Click to Learn More:

Less than half of employees (41%) globally believe preventing employee burnout is a top priority for their organization.

Source: The Workforce Institute at UKG and Coleman Parkes 2019

Gain access to a net-pay calculator, pre-populated with personal information and details Simulate pay based on potential changes, e.g., to salary, earnings, and deductions Estimate take-home pay based on adjustments, and make confident decisions for the future

• • •

View how individual goals align to wider business objectives and work together with their managers to realign, especially if there’s is a change in personal circumstances or organizational strategy Anticipate future high performers, engagement measures, and retention risks, through People Analytics within Pro Performance Reviews Receive suggestions for actions that managers can take to further develop employee potential and prevent turnover within teams

• • •

Enjoy a convenient, mobile-first responsive design that lets you work anywhere, from any device Protect wellbeing and prevent burnout, with industry-specific scheduling and forecasting tools Personalize the experience and allow people to set work preferences, view time-off balances instantly, and collaborate around scheduling decisions Uncover ways to optimize the workforce experience through artificial intelligence (AI) and analytics, including overtime or absence analysis, managing schedules, and sales forecasts

• • • •

Employee Voice

People Assist

Learning

reinvent

To fully realize the potential of HR — particularly after a pandemic that revealed its importance more than ever before — it also needs to rethink how to better serve and enable people through technology.

WHAT CAN YOU DO?

By choosing an HCM platform that puts people at the center, HR can magnify its impact inside business, transform its purpose, and automate tasks to focus on more meaningful strategic initiatives. Click to Learn More:

Employee voice

People assist

learning

Learning

Too often, HR can become overwhelmed with the sheer volume of data output from an employee survey and fail to take action in time, which can result in disengaged employees, or worse — lost talent. UKG Pro Employee Voice (formerly UltiPro Perception) provides an efficient and effective way to measure workforce sentiment, with built-in reporting and tailored action items to help people leaders create meaningful change inside their organization.

Distribute sleek, inviting surveys that employees can complete on any device, in 90+ languages Obtain real-time analysis of survey data, categorized into 70+ themes, and go beyond positive and negative sentiment to detect real emotions Configure metrics and filters, and download PDF reports to view insights and pinpoint areas of improvement Receive a curated library of improvements organized into metrics such as engagement, diversity, and more, with the new Action Planning solution

• • • •

At most organizations today, employee requests are being routed and resolved manually by HR — leaving room for error or inefficiencies, as well as a potentially negative employee experience. UKG Pro People Assist (formerly UltiPro Employee Case Management) automates HR service delivery processes to turn HR into strategic people leaders, drive people-led change, and use data to meet KPIs.

Give employees convenient access to HR information via a user-friendly, contextualized knowledge base — accessible from any device View insights and data regarding individual or team performance, and adjust processes or resources to fit employees’ needs Proactively address common employee questions or concerns in order to spend more valuable time with people Gauge how satisfied employees are, once their request is resolved by an HR team member, with an in-app satisfaction measurement tool

• • • •

HR and people leaders around the world are developing digitally transformed strategies to ensure their internal talent remains highly skilled and competitive in the new world of work. UKG Pro Learning (formerly UltiPro Learning) delivers a customizable, consumer-grade learning management system for ongoing consumable, on-demand content — when and where it’s convenient for the learner.

Build the right learning strategy for your organization, while reaching your people in the most effective way — anytime, through the mobile app Rapidly deploy learning programs and course structures that easily expand across multiple teams, business units, and locations Enable remote training sessions through integrations with Zoom, Webex, and GoToTraining Develop new content, convert existing content to online courses, or add third-party content to your academy

• • • •

Click to view in the mobile app.

It’s crucial that employees have learning opportunities that will help them develop new skills, empower them to adapt to new technology, and gain the knowledge they need to be successful. UltiPro Learning provides a modern and convenient learning experience that encourages you to shift from training to developing your employees. You can even build unique learning strategies to reach your people in the most effective way.

Support employees’ learning expectations with collaborative and on-demand training that helps develop technical and professional skills Increase recognition and employee confidence with rewards for completed courses Leverage advanced reporting to view and analyze training performance and identify areas of improvement

• • •

Four out of five employees (80%) see significant opportunity for AI to create a more engaging and empowering experience, yet admit a lack of transparency from their employers is a primary driver of concern.

Source: The Workforce Institute at UKG

Contact UKG

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800-432-1729 www.UKG.com

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PEOPLE BEFORE PROFITS

EMBRACING LIFE-WORK SYNERGY

THE REBIRTH OF HR

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Conscious capitalism and CSR — guided by a higher purpose, conscious leadership and culture, and stakeholder (rather than shareholder) orientation — are no longer optional. Customers, employees, and investors will continue to put pressure on businesses to consider their impact on society and to either take a stance or risk losing their support.

LEARN MORE

The boundaries between work and life have been further blurred by the COVID-19 pandemic, and, for many, work has now become omnipresent within the home. These unusual circumstances highlighted the fallacy of seeking some impossible equilibrium of “work-life balance.” In 2021, organizations should instead strive for life-work synergy, which requires a complete reimagining of the employer-employee relationship.

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Just as CFOs’ roles were elevated following the 2008 U.S. financial crisis, 2020 will go down in history as the year that HR’s impact and innovative potential was fully realized. HR leaders are stepping into more strategic, tactical roles within organizations, as the C suite begins to understand that the way people are treated and looked after can have significant, tangible impacts on business.

LEARN MORE

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Employee Engagement Pulse Survey

The questions in this pulse survey are leading indicators of the employee engagement experience per the latest in psychological research. These results can give you a quick snapshot of how employees rate their experience, so that you can decide if you want to take a closer look.

Employee Engagement Survey

This survey is a product of both sound psychometric science and the latest in psychological research. Engagement has been well researched in the past, but recent improvements in defining and capturing true scores have made it a much more powerful lever in today's organizations.

Employee Retention Survey

Retention features influence employees' attitudes, feelings, cognitions, and behaviors. There are many factors that significantly predict workplace retention, and the measure we use features those factors that are not only significant, but can be influenced by the organization, as well.

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WHAT CAN YOU DO?

future of work,

success in 2021 and beyond.

Click here to go back

Click here to view in the mobile app.

Click here to go back

™

In addition to monetary giving, Pro Workforce Management (formerly UltiPro with Workforce Dimensions) allows organizations to track the amount of time spent volunteering, and quantifying time against meaningful causes.

At UKG, our purpose is people .

PEOPLE BEFORE PROFITS

EMBRACING LIFE-WORK SYNERGY

THE REBIRTH OF HR

PEOPLE BEFORE PROFITS

From shareholder value to

stakeholder value

Over a third of employees do not trust the organization to put people ahead of profits.

Source: The Workforce Institute at UKG (formerly The Workforce Institute at Kronos)

Less than half of employees (41%) globally believe preventing employee burnout is a top priority for their organization.

Source: The Workforce Institute at UKG and Coleman Parkes 2019

EMBRACing LIFE-WORK SYNERGY

Work has become

omnipresent

Source: The Workforce Institute at UKG

THE REBIRTH OF HR

An opportunity to

reinvent