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Patrick Sterling, Director of People and Risk Administration – Texas Roadhouse, Inc.
We have an excellent relationship with Ultimate Software, and it’s because the
company treats us like strategic business partners. We love that our platform is
backed by a customer service team that is truly exceptional in the HCM industry
— everyone at Ultimate is uniformly responsive, knowledgeable, and conscientious.
Ultimate’s annual Connections customer conference where customers learn more about the solution and what’s coming, discover best practices, and connect with other customers
An Ideas portal where customers share feedback for
improving UltiPro
Involving customers in user-experience design and testing
ULTIMATE'S DESIGN
PHILOSOPHY
This has been Ultimate’s strategy and commitment from day one. While other
software providers invest heavily in sales and marketing,
Ultimate invests more
into continuously improving its products and services.
That’s why our customers stay with us longer. Our 96% customer retention rate is among the best in the industry.
92% of our customers report they are satisfied with our product and 90% report they are satisfied with our services.
More than 80% of our employees are in Product Development and Services—all dedicated to developing and delivering the best HCM products and services in the industry.
90%
SATISFACTION
92%
SATISFACTION
PRODUCT
SERVICE
Ultimate understands that it’s not just about delivering great HCM software…it’s a relationship. And it all starts with ongoing collaboration with our customers through:
Today’s best solutions are a blend of product & services
Product and services are designed based on customer
needs with input from customers
Creates products and services that add the most value
to our customers
Allow customers to be as efficient as possible
and maximize their investment
Delivered through a unified experience and simplifies
the process for the customer
Service design principles mean integrating the design
of the product with the people and services that will
ensure you get the most out of your investment and
always have an exceptional experience.
Click the buttons to explore more.
Justine Belt, Payroll Manager – RMH Franchise Corporation
With UltiPro Payment Services, we have eliminated the time-consuming and detail intensive processes related to tax reporting and wage attachments. UltiPro helps us manage our tax compliance and wage attachment payments each pay period as well as our tax filings every quarter, in 15 states and hundreds
of localities, with its myriad rules and timelines. UltiPro is saving us a tremendous amount of time.
UltiPro Payroll
offers the flexibility and control to run payroll how you want and
in a way that suits the needs of your organization. By leveraging UltiPro Payment Services, our experienced professionals can help simplify tax filing and complex pay-related processes with accurate and timely services for your business.
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Guard your business against filing errors
Leverage accurate and on-time accurate and on-time filing of your taxes in the United States and Canada and wage
attachment disbursement services
Reduce resources for tax preparation and allocate your resources to strategic, value-added business projects
Reduce risk by helping to secure government compliance and avoid costly penalties
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Handle hundreds of pay computations in U.S. and Canadian dollars—including gross-to-net calculations
Configure payroll models and track the status of your payroll
Automatically suggest taxes based on employee’s location via Smart Tax Search
Enable employees to calculate their take-home pay based on different “what-if” scenarios
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Corey Kephart, Vice President of Human Resources - SPS Companies
We were able to quickly capture our employees’ input and do so in a way that could drive business decisions.
UltiPro Perception™
offers a
modern way for collecting and understanding employee feedback
along with services to ensure you get
the most out of UltiPro’s powerful
survey and analytics capabilities.
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Review best practice recommendations and create
a tailored launch plan
Provide survey planning and execution guidance
and assist with initial survey design
Receive ongoing assistance with survey set up, features, and configuration
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Collect and measure feedback: Gain employee feedback from the right groups of employees at the right time
Analyze sentiment: Better understand your employees’ emotions, motivations, and key drivers for satisfaction
Gain real-time insight: Receive real-time actionable insights and analysis for improving employee retention and performance
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Gregg Paulk, Director of Information Technologies – Anderson Center for Autism
Within a week of activating UltiPro’s predictive analytics tools, we were able to identify essential employees at risk of leaving and take action. We immediately found out the UltiPro Retention Predictor™ tool was accurate and used the insight to retain key talent in several instances.
Ultimate Software
provides direct access to powerful people data through UltiPro’s predictive analytics tools, as well as a range
of services to help ensure customers are effectively leveraging this important information.
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Predictive Analytics Workshop: Explore your predictive analytics data in-depth and learn to set up indicators, alerts, reports, and actions in UltiPro
Retention Strategy Workshop: Define an overall strategy for retention planning and identify effective strategies to support your objectives
Predictive Analytics Implementation Services: Development and deployment of a predictive monitoring and retention plan that is in alignment
with your company’s objectives and culture
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UltiPro Retention Predictor™: Forecast an employee’s intent to stay or leave the organization within the next 12 months
UltiPro High Performer Indicator™: Easily identify your top performers
UltiPro High Performer Predictor™: Quantify the likelihood of an employee becoming a high performer
UltiPro Engagement Measure™: Determine an individual’s engagement level relative to others
© The Ultimate Software Group, Inc. 2018. All rights reserved. | Ultimate Software™ is a trademark of The Ultimate Software Group, Inc. | UltiPro® is a registered trademark of The Ultimate Software Group, Inc.