Polaris Tracker

LAX LOUNGE NOW OPEN

From elegant lounges and redesigned cabins to carefully curated inflight services and amenities, see how we’re taking business class to new heights and what’s on the horizon.

INFLIGHT EXPERIENCE

AIRCRAFT

EXPLORE

All international business and first class cabins were equipped with United Polaris inflight services and amenities on December 1, 2016.

LAX

Los Angeles

EWR

Newark/NYC

SFO

San Francisco

ORD

Chicago

Washington D.C.

In planning

Under construction

Tokyo

Hong Kong

London

Houston

IAD

NRT

HKG

LHR

IAH

Now open

Status:

Future locations

Opening June 29, 2018

We’re working to open more United Polaris lounges

View aircraft progress

Houston

IAH

The coronavirus outbreak continues to have a significant impact on travel demand. As a result, we’ve temporarily suspended operations at our United Polaris® lounges. For the most up-to-date information, visit our lounge locations page.

INFLIGHT EXPERIENCE

LOUNGES

EXPLORE

All international business and first class cabins were equipped with United Polaris inflight services and amenities on December 1, 2016.

6 of 51 In progress

41 of 51 Completed

Remaining aircraft will be retrofitted through 2020

777-200ER

2 of 38 In progress

29 of 38 Completed

Remaining aircraft will be retrofitted through 2020

767-300ER

777-300ER

100%

12 of 12 Delivered

100%

21 of 21 Delivered

Based on the average of both retrofits and new aircraft (777-300ER and 787-10).

(Winter 2017)

We're adding at least one aircraft with United Polaris seating every 10 days from now through 2020.

View lounge progress

787-10 Dreamliner

Future aircraft

Current Aircraft

More aircraft coming soon

Future aircraft

Starting in 2020

76%

80%

12%

1 of 12 Completed

767-400ER

787-8 Dreamliner

3 of 12 In progress

25%

787-9 Dreamliner

Remaining aircraft will be retrofitted through 2021

3 of 27 Completed

11%

1 out of 27 In progress

Remaining aircraft will be retrofitted through 2020

Our new United Polaris business class cabins feature forward-facing, direct-aisle-access seats that recline flat, providing sleeping space up to 6 feet 6 inches long and up to 23 inches wide.

Curl up with custom luxury bedding from Saks Fifth Avenue. Choose from two different blankets — a quilted duvet and a lighter throw blanket — for the perfect travel temperature.

Signature design features and custom materials throughout the United Polaris cabin create a premium cabin experience exclusive to United.

Within your suite-like space, electronic dividers and an illuminated “do not disturb” sign provide a sense of privacy and minimize disruptions. You’ll also find there's a space for just about everything, including a slot for a laptop or tablet, a personal cubby and under-ottoman storage.

A state-of-the-art space starts with easy aisle access at each seat. That means you can also leave your seat with the tray table extended, maximizing functionality and flexibility.

Signature design features and custom materials throughout the United Polaris cabin create a premium cabin experience exclusive to United.

For those sudden cravings on board, we offer snacks and beverages that you can grab at your convenience from our midflight hospitality area.

routes

Press

around the web

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OPENED: DEC 01, 2016

NEAR GATE C18

Boeing 777-300ER

Aircraft subject to change. Distance and flight length may vary.

7 Hr., 49 Min.

3,869 Mi. / 6,226 Km.

Boeing 777-300ER

Frankfurt

New York/Newark

FRA

EWR

12 Hr., 50 Min.

6,516 Mi. / 10,487 Km.

Boeing 777-300ER

Auckland

San Francisco

AKL

SFO

15 Hr., 16 Min.

7,807 Mi. / 12,565 Km.

Boeing 777-300ER

Mumbai

New York/Newark

BOM

EWR

NRT

EWR

13 Hr., 14 Min.

6,725 Mi. / 10,823 Km.

Boeing 777-300ER

Tokyo

New York/Newark

FRA

SFO

11 Hr., 16 Min.

5,691 Mi. / 9,158 Km.

Boeing 777-300ER

Frankfurt

San Francisco

PEK

SFO

11 Hr., 41 Min.

5,906 Mi. / 9,504 Km.

Boeing 777-300ER

Beijing

San Francisco

TPE

SFO

12 Hr., 44 Min.

6,464 Mi. / 10,403 Km.

Boeing 777-300ER

Taipei

San Francisco

NRT

SFO

10 Hr., 50 Min.

5,118 Mi. / 8,236 Km.

Boeing 777-300ER

Tokyo

San Francisco

TLV

EWR

10 Hr., 35 Min.

5,686 Mi. / 9,151 Km.

Boeing 777-300ER

Tel Aviv

New York/Newark

HKG

SFO

12 Hr., 15 Min.

6,922 Mi. / 11,140 Km.

Boeing 777-300ER

Hong Kong

San Francisco

See where the redesigned United Polaris business class seat is flying

Flight length:

Distance:

Aircraft:

Press

around the web

routes

Gallery

OPENED: DEC 01, 2016

NEAR GATE C18

Boeing 777-300ER

Aircraft subject to change. Distance and flight length may vary.

Press

around the web

routes

Gallery

OPENED: DEC 01, 2016

NEAR GATE C18

Boeing 777-300ER

–Blake Morgan, Forbes

It’s exciting to see an airline offer a supreme customer experience. Perhaps this will inspire an industry-wide movement to level-up the customer experience. And United will be the rising tide to lift all boats.

–Ramsey Qubein, AFAR

United has outpaced its North American competitors when it comes to service, delivery and presentation, and the Polaris menu does not disappoint.

–Brian Kelly, The Points Guy

In United’s Polaris cabin on the 77W, there are some great design elements that simplify and enhance the customer experience.

–Ben Schlappig, Boarding Area

...there’s one area where United literally puts every single airline to shame. Specifically, the United Polaris bedding is incredible.

Source: CNN

CNN's Richard Quest learns how United Airlines has transformed the traditional business class chair into an airplane seat for the future.

The perfect plane seat

Source: CNN

United Airlines has redesigned its business class cabins -- and the cherry on the cake is the food. CNN's Richard Quest discovers how the airlines is revolutionizing business class.

Cooking up a storm in the sky

Source: CNN

United Airlines has launched its new business class: Polaris. CNN's Richard Quest follows Polaris' four year journey from design to the skies.

Business class for the future

Press

around the web

routes

Gallery

OPENED: DEC 01, 2016

NEAR GATE C18

Boeing 777-300ER

Curl up with custom luxury bedding from Saks Fifth Avenue. Choose from two different blankets — a quilted duvet and a lighter throw blanket — for the perfect travel temperature.

Signature design features and custom materials throughout the United Polaris cabin create a premium cabin experience exclusive to United.

Our United Polaris business class cabins feature forward-facing, direct-aisle-access seats that recline flat, providing sleeping space up to 6 feet 6 inches long and up to 23 inches wide.

United Polaris seats were designed for relaxation and restful sleep. We worked with ergonomics experts and ran two rounds of sleep test to create the most comfortable inflight experience yet.

A state-of-the-art space starts with easy aisle access at each seat. That means you can also leave your seat with the tray table extended, maximizing functionality and flexibility.

Signature design features and custom materials throughout the United Polaris cabin create a premium cabin experience exclusive to United.

Renovated and reconfigured restrooms allow you to freshen up in privacy with spa-quality Soho House & Co. Cowshed products.

routes

around the web

Gallery

OPENED: DEC 01, 2016

NEAR GATE C18

Boeing 767-300ER

Aircraft subject to change.

South America

IAH

South America

Houston

Europe

Chicago New York/Newark Houston

Europe

ORD EWR IAH

Seasonal route or aircraft upgauge.

Aircraft subject to change.

777-300ER

777-200ER

767-300ER

777-300ER

Aircraft type

See where the redesigned United Polaris business class seat is flying

routes

around the web

Gallery

Boeing 767-300ER

routes

around the web

Gallery

Boeing 767-300ER

Located in Terminal 7 between Gates 73 and 75A

Opened: January 12, 2019

Gallery

Video Tour

Gallery

A variety of seating options meets the needs of visitors, including our signature seats that feature an oversized chair, integrated work table, privacy dividers and personal side lamp.

The menu at this lounge, created by L.A. native Tritia Gestuvo, blends international comfort foods, regional favorites and staples like our United Polaris burger.

Visitors can also settle in for a full meal in the private dining space, which sits up to 16 people.

Visitors can look forward to a culinary journey that includes a buffet, perfect for those who want to grab a quick bite to eat before boarding their long-haul flight.

This United Polaris lounge covers 12,122 square feet and includes 140 seats, 12 work spaces, 272 power receptacles and 120 USB ports.

A distinctive eight-sided chandelier greets visitors upon arrival to the United Polaris lounge at Los Angeles, setting the tone for the unforgettable experience that awaits them.

LOS ANGELES INTERNATIONAL AIRPORT (LAX)

Video Tour

AROUND THE WEB

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There's easily no better way to start your United Airlines flight, especially if you're looking to freshen up with a shower, enjoy a restaurant-grade meal and finish up with a cocktail before taking to the skies.

–David Flynn, Australian Business Traveler

With power outlets galore and space for passengers in the current volume of long-haul flights the new lounge is a significant upgrade for business class travelers on United at LAX.

–Seth Miller, Paxex.Aero

Watch out, LA: there’s a new star in town.

–loungereview.com

–Jason Rabinowitz, Runway Girl Network

Look up and you’ll see a beautiful, specially commissioned, starlight patterned street grid sculpture of the city of Chicago from artist Wolfgang Buttress, twinkling with fiberoptic effects.

–Grant Martin, Skift

United appears to be taking a prominent role in the lounge evolution — and if the rest of the spaces turn out like O’Hare, premium passengers on the airline will no doubt be pleased.

–Nina Hahn, Condé Nast Traveler

Your layover is about to change, thanks to the new Polaris lounge at Chicago O’Hare.

–Peter Frost, Crain's Chicago Business

The lounges aim to replicate the experience of a four-star hotel, with high-end touches such as marble floors, elevated food and beverage offerings, concierge services and other perks.

–Zach Honig, The Points Guy

The new Polaris lounge is easily the best US carrier-operated lounge in the world.

–Harriet Baskas, USA TODAY

The lounge menu, created by Chef Art Smith, is seasonally influenced and sourced from local suppliers.

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The United Polaris lounge is an oasis of thoughtful design and furnishings, including the custom art installation “North Star Chicago” by artist Wolfgang Buttress.

The lounge has signature seats that offer a private place to relax or get some work done. They feature pull-out desks, integrated AC and USB power, and table-mounted lamps.

You can fuel up for your journey ahead with an extensive selection of hot and cold à la carte offerings from the buffet.

With a variety of seating areas available, you’ll find the perfect spot to enjoy a meal, snack or beverage of your choice.

Within a starry lit hallway are shower suites, where you can freshen up and even have your outfit pressed and ready for you.

Tucked away from the rest of the United Polaris lounge, you’ll find a soothing place to rest on day beds with blankets and pillows. Soft lighting and gentle white noise add just the right ambience in these cozy spaces.

A modern bar area offers specially curated wines, premium spirits, craft beer selections and handcrafted cocktails, which can be paired with meals or enjoyed on their own.

No matter what time of day, you can enjoy a light snack and choose from a variety of beverages.

You have the option to select a seated pre-flight dining service for a full, restaurant-quality meal before boarding.

Concierge representatives are available in the United Polaris lounge to help make dinner reservations, purchase entertainment tickets, arrange for a rental car or provide other travel assistance.

Gallery

Press

AROUND THE WEB

Gallery

Opened: Dec 1, 2016

Near Gate C18

360° TOUR

–Jason Rabinowitz, Runway Girl Network

Look up and you’ll see a beautiful, specially commissioned, starlight patterned street grid sculpture of the city of Chicago from artist Wolfgang Buttress, twinkling with fiberoptic effects.

–Grant Martin, Skift

United appears to be taking a prominent role in the lounge evolution — and if the rest of the spaces turn out like O’Hare, premium passengers on the airline will no doubt be pleased.

–Jill Robinson, Travel + Leisure

The food and drink selections provide a sense of place of the San Francisco Bay Area, as well as some of the popular destinations United serves from SFO.

–Jonny Clark, The Design Air

The true impressive elements to this can be found in the details, such as personal valet services... and the lounge’s signature a la carte “Dining Room” – a private restaurant style dining area with a menu designed by Chef Tritia Gestuvo, a California native, that blends international comfort foods...

–Lounge Review

The United Polaris Lounge at San Francisco is not an evolution, but a revolution.

–Tim Jue & Chris McGinnis, SF Gate

First impressions? Wow! This big, bright and beautiful lounge now sets the bar for airport lounges at SFO and elsewhere.

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A distinctive light fixture meant to mimic a meteor shower greets visitors upon arrival.

Subtle mood lighting, a custom scent and curated music playlist come together to create a memorable sensory experience.

With 19 different seating options, there's something for every traveler at any point in their journey.

To allow for maximum produtivity, 440 seats, 492 power outlets and 492 USB ports have been carefully and strategically placed throughout the lounge.

Crafted with a California twist, our bar features a custom cocktail and wine list incorporating local flavors.

Our menu blends international comfort foods, such as hand-cut pappardelle pasta or a traditional Chinese congee breakfast, with American classics like our United Polaris Burger, paired best with an ice cold beer.

Seating options include the United Polaris signature seat, which lets travelers work or relax with an integrated work or dining table, large privacy dividers and a lamp.

Thoughtful design elements let travelers enjoy the United Polaris lounge as a space to relax, recharge or engage.

A more casual buffet features California culinary delights and lets travelers choose how they dine.

Travelers can take a moment to recharge in our quiet suites, complete with a blanket from Saks Fifth Avenue and pillow.

Luxury shower suites with Sunday Riley products serve as an oasis for travelers to freshen up on their long-haul journeys.

Take a tour of the new United Polaris Lounge at San Francisco International Airport.

Gallery

Press

AROUND THE WEB

360° TOUR

Gallery

Opened: April 30, 2018

Near Gate G93

SAN FRANCISCO INTERNATIONAL AIRPORT (SFO)

VIDEO TOUR

–Katherine LaGrave, Conde Nast Traveler

It's a good day to be a United flier.

–Eric Rosen, Forbes

The lounge contains several unique, setting-specific features. Among them is a lighting fixture at the entrance created by Richard Clarkson Studio, a Brooklyn art and design lab, that depicts the 12 signs of the zodiac.

–Johnny Jet, JohnnyJet.com

In sum, it's a huge, beautiful, impressive space...By many of today’s accounts, it’s already the best lounge at EWR.

–Chris McGinnis, SF Gate

[The] Polaris Lounge at [United's] Newark hub is a feast for the eyes.

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A distinct lighting fixture featuring zodiac constellations greets visitors upon arrival, setting the tone for the memorable experience that awaits them.

The space features a variety of seating areas to meet the needs of our customers, including the popular United Polaris® lounge signature seat.

A curated collection of art created by local artists gives our customers a glimpse into the New York area’s unique aesthetic.

Customers can sit back and enjoy cocktails inspired by the region and popular destinations we serve from New York/Newark, such as London and Buenos Aires.

The seasonal, inventive buffet adds a level of flexibility for customers fueling up before takeoff.

The spacious private dining room fits close to 50 people and offers yet another culinary option for customers before their journey.

A modern bar area offers specially curated wines, premium spirits, craft beer selections and handcrafted cocktails, which can be paired with meals or enjoyed on their own.

No matter what time of day, you can enjoy a light snack and choose from a variety of beverages.

You have the option to select a seated pre-flight dining service for a full, restaurant-quality meal before boarding.

Concierge representatives are available in the United Polaris lounge to help make dinner reservations, purchase entertainment tickets, arrange for a rental car or provide other travel assistance.

Gallery

Press

AROUND THE WEB

video tour

Gallery

Opened: June 4, 2018

Following security screening, between Gates C102 and C120

NEWARK LIBERTY INTERNATIONAL AIRPORT (EWR)

VIDEO TOUR

–Steve Creedy, Airline Ratings

The new lounge at George Bush Intercontinental Airport... is designed to feel like a boutique hotel with the flavor of Texas and Houston in particular.

–Zach Honig, The Points Guy

This new lounge is beautiful, and the staff seems friendly and eager to help, too.

–Angelina Aucello, Angelina Travels

With 4 Polaris lounges operating at full swing, I’m happy that United is continuing to deliver on their Polaris promises.

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A custom-made lighting fixture featuring several zodiac constellations will draw visitors’ attention upon arrival and set the tone for the memorable experience to come.

Our United Polaris signature seats offer privacy for uninterrupted work or relaxation. The oversized chairs feature a dining table, large privacy divider and personal side lamp.

Different areas to relax, recharge and engage offer guests three distinct opportunities to enhance their visit to this lounge.

The shining star of this United Polaris lounge, the bar features a thoughtful cocktail list with spicy and sweet drinks inspired by the destinations we serve from Houston Intercontinental.

The menu blends international comfort foods with regional favorites, providing tantalizing selections like a Texan hash skillet and French toast topped with peach compote and candied pecans.

Visitors have the option of grabbing a quick bite to eat from the buffet or takingtime to dine in a private dining space, which sits close to 30 people.

A modern bar area offers specially curated wines, premium spirits, craft beer selections and handcrafted cocktails, which can be paired with meals or enjoyed on their own.

No matter what time of day, you can enjoy a light snack and choose from a variety of beverages.

You have the option to select a seated pre-flight dining service for a full, restaurant-quality meal before boarding.

Concierge representatives are available in the United Polaris lounge to help make dinner reservations, purchase entertainment tickets, arrange for a rental car or provide other travel assistance.

Gallery

Press

AROUND THE WEB

video tour

Gallery

Opened: June 29, 2018

Located between the Terminal E United Club℠ location and Gate E12

HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT