Robust measurement turns AI from experimentation into accountable, enterprise-grade capability. By developing and continuously monitoring a balanced set of metrics, organizations ensure AI systems are delivering intended outcomes, operating responsibly, and improving over time. Here are some of the metrics we recommend our customers consider as they grow their AI capabilities.
AI Metrics and KPIs
What other metrics do you recommend?
Number of AI use cases identified
Number of AI projects executed
Number of POCs launched (per quarter)
POC-to-production conversion rate
Percentage of projects achieving intended ROI
Percentage of projects meeting performance targets
Project success rate
Time to First Value (TTFV) – average project cycle time (idea to deployment)
Reduction in time to production
Reusability Rate - % of AI components (models, prompts, agents) reused across use cases
AI Output Acceptance Rate - % of AI recommendations accepted by users
Human Override Rate - % of AI decisions overridden by humans
Financial impact
Total cost savings generated Revenue growth attributable to AI Productivity gains (monetized) Efficiency gains Reduction in revenue leakage
Operational impact
Time saved (process cycle reduction) Error reduction rates Downtime reduction Fraud prevented (monetary value) Reduction in patient wait times Improvement in diagnostic accuracy Fines or Penalties prevented (monetary value)
Customer impact
Customer satisfaction score improvement Net Promoter Score increase Conversion rate uplift Engagement rate increase Employee Satisfaction (monetized)
User adoption rate of AI tools Percentage of workflows supported by AI Percentage of helpdesk queries handled by AI Active users of AI solutions Stakeholder satisfaction survey score
Governance and responsible AI metrics
Number of AI systems reviewed for ethical risks Percentage of projects passing bias testing Percentage of projects passing security validation Reduction in measured model bias Number of audit findings Percentage of audit findings remediated Number of regulatory violations Number of major AI incidents Hallucination Rate
Talent and capability development metrics
Number of employees trained in AI Number of AI certifications completed Number of AI projects initiated by business units Ratio of internal vs. external AI hires Reduction in reliance on external consultants Retention rate of CoE staff Promotions of CoE members into leadership roles
Research and innovation metrics
Number of patents filed Number of research papers published Conference presentations delivered Number of prototypes developed Number of first-of-kind AI implementations Number of projects using advanced AI techniques (e.g., agentic AI, deep learning)
AI project portfolio metrics
Business value impact metrics
For information on UST AI solutions, visit: www.ust.com/en/alpha-ai
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Your journey to building skilled IT teams
A streamlined process to build future-ready teams
The UST Step IT Up program simplifies workforce development with a clear, structured timeline for both employers and candidates. From recruitment and training to onboarding and hiring, our process ensures seamless collaboration, delivering skilled IT professionals ready to meet today’s demands and tomorrow’s challenges. Explore how our tailored approach aligns with your goals.
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UST Step IT Up
½ Day
Customized curriculum
We collaborate closely with you to tailor the curriculum, ensuring it aligns with your specific technical requirements and business objectives. This customization guarantees that candidates are trained in the exact skills and competencies needed to succeed within the organization.
2 Months
Candidate selection
We work together with you to develop a collaborative candidate selection process, identifying individuals from diverse talent pools who align with organizational culture and role requirements.
Candidates apply to the program and undergo a comprehensive screening process, including interviews and assessments, to evaluate their skills and potential.
4 - 7 Months
Intensive bootcamp training
Employers play an active role in the training process by participating in lunch-and-learn sessions and mentorship programs. These activities provide opportunities to engage directly with candidates, share insights, and help shape their development to align with business goals.
Participants are enrolled in a technical training boot camp, an intensive 6 – 9 months program to prepare candidates for IT roles.
Hands-on experience Simulate workplace challenges to build practical skills.
Mentorship Guidance from industry professionals to enhance technical and professional development.
Interactive sessions Lunch-and-learns focus on technologies and industry best practices.
Capstone projects Final projects showcase readiness and expertise.
12 Months
Client engagement
Our client engagement process streamlines workforce integration and ensures you maximize program benefits:
Graduates gain real-world experience as contractors at UST Xpanxion, working directly at client locations:
On-site collaboration Client-driven assignments Professional growth Performance feedback
UST handles HR and performance management Progress updates weekly or bi-weekly Flexible hiring post graduation Tailored support
Learn more now
The UST Step IT Up program simplifies workforce development with a clear, structured timeline for both employers and candidates. From recruitment and training to onboarding and hiring, our process ensures seamless collaboration, delivering skilled IT professionals ready to meet today's demands and tomorrow's challenges. Explore how our tailored approach aligns with your goals.
Overview
While candidates have yet to be identified, preparations are underway to build a transformative opportunity for the right talent.
Customized Curriculum
2 months
4 - 7 months
Engage and shape Opportunities to connect with candidates and influence their future roles. Mentorship Support candidates in aligning skills with organizational goals. Lunch and Learn Engage with candidates to introduce essential technologies, share insights into organizational culture and provide guidance on building long-term career pathways within the company. Building future talent Help align candidate training with business needs.
Hands-on experience Simulate workplace challenges to build practical skills. Mentorship Guidance from industry professionals to enhance technical and professional development. Lunch and Learn Participate in corporate-specific training sessions designed to enhance technical skills, foster understanding of workplace dynamics and prepare for impactful contributions. Capstone projects Final projects showcase readiness and expertise.
Candidates are enrolled in a technical training boot camp, an intensive 4 – 7 months program to prepare candidates for IT roles.
End of training
The ceremony is a chance to celebrate the success of your future team members. Witness their achievements firsthand, engage with graduates, and recognize the results of a program designed to align their training with your business needs.
Graduation is celebrated with an ceremony where certificates and awards are presented, recognizing the skills and experience graduates gained through intensive training and mentorship.
Graduation
12 months
Candidate engagement
Employers select top-performing graduates for full-time roles, ensuring a smooth transition into their workforce.
Talk with an IT apprenticeship program specialist on how UST Step IT Up can help you streamline your recruitment process today!
Provide ongoing support throughout the training, ensuring candidates have the resources and guidance needed to succeed and transition smoothly post-graduation.
Coaches' role
Facilitate seamless training execution, adapt to client-specific requirements, and deliver progress updates, offering valuable insights into candidate development and placement potential.
Candidate
Employer
Engage and shape Opportunities to connect with candidates and influence their future roles. Mentorship Support candidates in aligning skills with organizational goals. Collaborative training Join sessions to enhance skills and mutual understanding. Building future talent Help align candidate training with business needs.
Hands-on experience Simulate workplace challenges to build practical skills. Mentorship Guidance from industry professionals to enhance technical and professional development. Interactive sessions Lunch-and-learns focus on technologies and industry best practices. Capstone projects Final projects showcase readiness and expertise.
The onsite ceremony is a chance to celebrate the success of your future team members. Witness their achievements firsthand, engage with graduates, and recognize the results of a program designed to align their training with your business needs.
Graduation is celebrated with an onsite ceremony where certificates and awards are presented, recognizing the skills and experience graduates gained through intensive training and mentorship.
Employers play an active role in the training process by participating in lunch-and-learn sessions and mentorship programs. These activities provide opportunities to engage directly with candidates, share insights, & help shape their development to align with business goals.
Hands-on experience Simulate workplace challenges to build practical skills
• UST handles HR and performance management • Progress updates weekly or bi-weekly • Flexible hiring post graduation • Tailored support
• On-site collaboration • Client-driven assignments • Professional growth • Performance feedback
The UST Step IT Up program simplifies workforce development with a clear, structured timeline for both employers and candidates. From recruitment and training to onboarding and hiring, our process ensures seamless collaboration, delivering skilled IT professionals ready to meet today’s demands and tomorrow’s challenges. Explore how our tailored approach aligns with your goals. CTA at the bottom of this page: Can we please add "Talk with an IT apprenticeship program specialist on how UST Step IT Up can help you streamline your recruitment process today! Learn more now -> leads to HubSpot form.
A streamlined process to build future-ready teams.
