We make the experience of healthcare better for everyone
Assess & fine-tune the ecosystem to the KPIs for value-based care outcomes
• Automated workload migration • Single-view, integrated multi-cloud management • Standardization, cost optimization, and compliance • Security
Cloud infrastructure solutions UST has a suite of cloud solutions and services to accelerate your cloud transformation to produce business value. We work together with you to co-ideate your cloud strategy and position your organization to succeed today and tomorrow.
• Cloud-agnostic-containerization • Microservices-centric design • Single site reliability engineering • Legacy application rationalization
Application modernization solutions UST will help you create new applications or efficiently migrate your existing application portfolios to the cloud. Our repeatable process will help you completely reimagine your business, accelerate your speed to market, address technical debt and fortify your security posture.
• Application delivery acceleration and transparency • Analytics workload management • Seamless deployment, metering, and monitoring • DevOps, DevSecOps and SRE
Development acceleration UST’s cloud platforms and platform-led design services accelerate your digital transformation journey, unlock innovation, and turbocharge your speed to market. We work side by side with you to help you transform your organization, reduce complexity and increase flexibility to scale.
Cloud infrastructure solutions
Application modernization solutions
Development acceleration
Click each solution to learn more
What we do
Omni-channel digital front door is not engaging, not personalized, and not effective in reaching some populations
We built a first-of-its-kind engagement solution to address some of healthcare’s biggest challenges
Dynamically personalized direct + indirect nudges Proven to increase engagement and loyalty
Dynamic Behavioral Profile for more accurate risk score and assessment
Cloud based platform hooks to Humana cloud services, data platforms and works across your ecosystem
Conversational guidelines help ease the cognitive workload for caregivers
Our ecosystem builder accelerates connectivity and truly dynamic personalization that adapts over time
Member data is not leveraged to drive collaboration and outcomes across the ecosystem
Non-adherence costs on average $10,000 per individual*
Challenges
Dynamically personalized member engagement adapts to the motivation, behaviour and health of the member
Ecosystem connections drive personalized content to members and easy-to-follow conversational guidelines for care managers and call center staff
Behavioral nudges improve adherence
Solutions
*https://healthitanalytics.com/news/cost-is-a-primary-driver-of-medication-non-adherence-rates
Why Engage? | Member Engagement SolutioN | Member Care Journey | ust healthcare
Member engagement driven by behavioral science
We bring together the best of artificial intelligence with the best of behavioral science to create dynamically personal member experiences at scale. Our solution integrates with your existing digital front door, wellness and chronic care applications and IoMT devices seamlessly.
The synthetic data includes claims, RX, inpatient/outpatient visits and lab tests.
Well-Beat analyzed 1.5 million patient records in a large national payer’s Innovation Sandbox
PROOF OF CONCEPT
Results
Cohorts generated using a multi-dimensional approach where a range of variables factor into our segmentation algorithm to derive the ideal clusters.
Discovered and identified the parameters that influence human + digital interventions for better outcomes and higher engagement with seniors.
Average predicted increase in engagement level for senior clusters = 79% and 6 of 25 senior clusters = 100%
What's next
The ongoing learning model accuracy will be improved based on real-time data
Care solutions can self-onboard. Plans configure KPIs that promote targeted outcomes and create persona-based benefit packages.
An ecosystem builder facilitates a new stream of revenue
Added value propositions
Win new business Onboard and provision innovative plan designs and wellness solutions at a lower TCO Win loyalty, retain members Increase engagement thru existing communication channels (portal, chat, text, phone) and nudge members toward their dynamically personal wellness and care goals Lower total cost of care Drive virtual and home-based interventions; reduce readmissions; support care management; Fine tune the healthcare ecosystem digitally to improve your desired KPIs
01
02
03
KEY METRICS
The impact is clear
87%
3X
Clinician satisfaction
Patient satisfaction
Better adherence
Used Well-Beat to identify root causes of non-compliance, guide communications for social activities, track compliance and set real-time alerts.
Well-Beat delivers 2X increase in social activities at Priority Life Care Assisted Living
Able to double the level of engagement and participation in social activities from 29.1% to 60%. Helped residents to be part of the community.
CASE STUDY
Dynamically adapt to member behavior patterns within your existing health tech ecosystem
Ecosystem Administrator
Care Management Team
Partner APIs
Partner
Digital Front Door
Member
Blockboard – Network assessment
Ecosystem Builder
Member Cohort and KPI Builder
Ecosystem Ledger
Wellness Packages
AI-based personalized nudges
Works with existing digital front door
Builds outcome-driven services and support ecosystem
Configure member cohorts with associated lead/lag indicators
Helps identify the weak links (that can impact outcomes) in the ecosystem
The dynamic profiling engine in action
testimonial
Hartford Healthcare, Brittany Codianna
This product is able to determine the personality types of each client, and then provide the caregivers with the tools to support them and motivate them in their day-to-day care plans.
Pre-op
Pre-surgery approval meeting
Survey
Pre-surgery approved
Personalized SMS
Pre-surgery checklist
Lab test
Patient portal
Pre-surgery reminders
The personalized member experience, pre- and post-op
Behavioral profile assessed
Baseline values stored
Post-op
Week 1 Education
Personalized educational content
Dynamic behavioral profile assessed
Week 2 In-person consult
Conversational guidelines
Week 3
Abandonment Risk - Medium
Week 4 Home care
Week 8 Telehealth (virtual) visit
Conversational guidelines Abandonment Risk – Low
Nudges delivered from circle of trust to meet exercise therapy KPI
The time has come. We’re here to support you. We want to remind you that we're here if you have any questions.
The team believes you can do it. Believe them. Use your experience and you’ll find that you can make the change that is important to your health.
Bring the … In the session we will go through each stage, so you’ll know what to expect. Bring the …At the meeting you will receive all the relevant information.
You should... The team believes you can do it. Believe them. The challenge is to... Use your experience and you'll find that you can make the change that is important to your health.
Deep inside, you know that you're ready for the process... Thoroughness, sincerity and experience help you control your health...
Your physical therapist is here for you. Schedule a visit with .. Visiting your physical therapist is a responsibility that you have to youself. Schedule a visit with....
Together, we build for boundless health impact.
of the top 5 US national health insurance plans are clients
healthcare client retention rate
healthcare delivery systems are our clients
increase in orders for global retail pharmacy
Our clients process 1 in 7 of all U.S. health insurance claims
UST Healthcare by the numbers
5
50+
98%
lower operational costs for a large US payer
45%
1 in 7
100%
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Where you'll find us
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Powered by our purpose
Transforming lives demands diversity of thought and a socially responsible mindset. It means being a champion for our clients, our colleagues, and our communities— and tying these efforts to our company’s operations and growth. To live up to our purpose, we’re focused on making a difference across five key areas: education, health, the environment, disaster relief, and diversity and inclusion.
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Enabling educational achievement
20,000+ students
UST's employee-led Adopt a School program supports school infrastructure, teachers, curriculum and security in underprivileged schools internationally from elementary to higher education. As COVID-19 closed schools, UST helped disadvantaged children continue their education using digital platforms.
UST Adopt a School Program
Building minority talent in STEM
Launched in 2013, UST’s Step IT Up is an international training program to solve the technology talent shortage and employ women, minorities and veterans in STEM (Science, Technology, Engineering and Mathematics) fields.
830+ graduates
"We are delighted to work with UST as they continue their commitment to positively impact the world through their CSR initiatives. In this critical decade of climate action, we need to use all the solutions available to deliver the change we need. UST's CarbonNeutral® company certification and commitment to environmental stewardship demonstrate how business can deliver meaningful action on climate change." Saskia Feast, Managing Director, Global Client Solutions, Natural Capital Partners
Taking action to address climate change
UST achieved CarbonNeutral® company certification and joined Amazon and Global Optimism’s The Climate Pledge, a cross-sector business community working together to crack the climate crisis and solve the challenges of decarbonizing the economy.
20,000 trees planted
