Capture more good transactions with Service Orchestration
Arrange all the pieces of your payments strategy to work in harmony
Service Orchestration gives you deeper payment insights in five ways
Represents the total number of processors/acquirer connections that Cybersource sent authorization transactions to in the calendar month ending July 31, 2023.
Filtering: Not all features applicable, depends on the use case. Contact your sales representative to learn more.
Includes select use cases, contact your sales representative to learn more.
100% decline rate is measured as total approved transactions being zero divided by the total transactions sent in a given period for a determined transaction pattern.
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Online payments are surging, and so are the number of declined authorizations. It’s critical that you try to capture all possible transactions from legitimate customers.
Service Orchestration’s powerful machine learning and artificial intelligence models analyze data from 200+1 processor and acquirer connections during processing to determine and use the authorization route most likely to approve a transaction, recommend actions to help maximize a transaction’s chance of approval, or suggest whether or not to retry. Utilizing the strength and breadth of your payment network to maximize approvals can help boost revenue and improve customer experience by reducing the friction associated with false declines.
Boost approval rates and revenue
Ready to orchestrate a better payments strategy?
We block a transaction if the model learns from historical data that it’s likely to be declined.2
Filtering
We route the transaction to the processor most likely to approve them.
Routing
We enhance your authorization request by adding, deleting or updating information.
Enrichment
A declined transaction is retried in a recovery attempt. The retry can be with a different processor, different payload elements or both.
Retry
It can be a challenge getting all the instruments in your increasingly complex payments system to work in harmony. Better insights, higher authorization rates and revenue, and better customer relationships all start with Service Orchestration.
For those with their own optimization strategy in place, receive real-time insights as part of the payment transaction API response.
Real-time insights
1 Represents the total number of processors/acquirer connections that Cybersource sent authorization transactions to in the calendar month ending July 31, 2023.
2 Filtering: Not all features applicable, depends on the use case. Contact your sales representative to learn more.
3 Includes select use cases, contact your sales representative to learn more.
4 100% decline rate is measured as total approved transactions being zero divided by the total transactions sent in a given period for a determined transaction pattern.
Service Orchestration empowers you with insights into how your business can improve authorization rates. It can also help you make informed decisions about the time, money, and effort needed to make those improvements. You can also get deeper insights into why a transaction was declined and what could improve its chances of approval if resubmitted.
Ensuring you are maximizing transactions authorization rates can ultimately drive higher revenue and reduce friction. And more approved transactions means your customers experience less friction and are more likely to return to make another purchase. Seamless payment experiences can also help build a positive view of your brand and foster loyalty.
Better insights solidify customer relationships
An end-to-end payment solution that dynamically helps optimize your payments strategy to unlock more value for your business.
Leverage multi-processor routing
Transactions are routed for the highest likelihood of approval.
Supercharge growth
Dynamic optimization helps lift authorization rates and unleash growth.
Get valuable, actionable insights
Understand when to retry a transaction or when not to.
Reduce friction and drive repeat business More authorizations mean less friction for customers, who are more likely to return after a positive experience.
Build loyalty Seamless payment experiences can foster a positive reputation that brings customers back for more.
Service Orchestration overall architecture
The solution typically includes the following steps:
Data analysis to identify the challenges and define a strategy
Changes for example in retry policy, message format, or transaction routing
Merchant
Acquirer - Processor/VPC
Networks
Issuers
Post Authorization
Authorization
Pre-authorization
Authorization
Authorization
Automation3
Advisory3
Real-time insights in response message
Filtering
1
2
3
4
5
100% decline4
Velocity Counter based
Routing
Load balancer
BIN based
Approval rate based
Enrichment
Retry
Timeout issues
False declines
Retry to same or alternative path
Card verification
Decimal currencies and others
Normalized response reasons
Alternative recommendations
Suitable time for retry
An end-to-end payment solution that dynamically optimizes your payments strategy to unlock more value for your business.
2
3
4
5
For those with their own optimization strategy in place, receive real-time insights as part of the payment transaction API response.
Real-time insights
Service Orchestration overall architecture
Authorization
Authorization
Authorization
Filtering
100% decline4
Velocity Counter based
Routing
Load balancer
BIN based
Approval rate based
Service Orchestration helps your business
Better insights solidify customer relationships
Service Orchestration empowers you with insights into how your business can improve authorization rates. It can also help you make informed decisions about the time, money, and effort needed to make those improvements. You’ll also get deeper insights into why a transaction was declined and what could improve its chances of approval if resubmitted.
Ensuring you are maximizing transaction authorization rates can ultimately drive higher revenue and reduce friction. And more approved transactions means your customers experience less friction and are more likely to return to make another purchase. Seamless payment experiences can also help build a positive view of your brand and foster loyalty.
It can be a challenge getting all the instruments in your increasingly complex payments system to work in harmony. Better insights, higher authorization rates and revenue, and better customer relationships all start with Service Orchestration.
1
2
1
1
2
Enrichment
Card verification
Decimal currencies and others
Retry
Timeout issues
False declines
Retry to same or alternative path
Automation3
1
Real-time insights in response message
Normalized response reasons
Alternative recommendations
Suitable time for retry
Advisory3
2
3
4
Discover how Visa Acceptance Solutions uses payment orchestration via our Service Orchestration solution to boost sales with successful transactions. Learn how AI enhances authorization requests, reduces false declines, and ensures a great customer experience without compromising fraud strategies.
An AI-led approach
Service Orchestration helps your business
An AI-led approach
Discover how Visa Acceptance Solutions uses payment orchestration via our Service Orchestration solution to boost sales with successful transactions. Learn how AI enhances authorization requests, reduces false declines, and ensures a great customer experience without compromising fraud strategies.