An inside look at the patient and practitioner experience when optimized with more intelligent, AI-powered programmable communications
Advances in digital patient engagement technology, such as AI-powered video, voice and messages APIs make it possible to deliver automation in care that is more directly targeted to the patient, all while maintaining HIPAA compliance. These important advancements in personalized care empower patients to:
Find out how doctors, patients, and service providers can leverage exceptional patient experiences at every stage of the healthcare journey to create the perfect day. Plus, download the full ebook to explore two other perfect days in healthcare communications.
Reimagine Your Own Healthcare Experience
Adding digital communications to your healthcare service can enhance the journey for everyone involved—from driving operational efficiencies, empowering practitioners to provide better care, and delivering an outstanding patient experience.
How will you use digital communications to create the perfect day in healthcare?
Speak to us about implementation and best practices we’ve learned from working with customers such as Babylon Health, ResolutionMD, Intouch Health, and Maven.
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VIRTUAL CONSULTATION
REMOTE COLLABORATION
GROUP THERAPY
Virtual Consultation
Patient
Francine feels unwell, but she is hesitant to visit her doctor's physical location as she is concerned her condition may be contagious. She remembers her local practice has an app that lets her speak to a doctor from any device, at home or work.
Dr. Diane is a busy practitioner. Her clinic has a new telehealth app that lets patients book live video consultations. She can now help more patients than ever before.
Doctor
START the day
8:15 am
8:20 am
8:30 am
6:00 pm
7:00 pm
7:20 pm
Ongoing
8:15 am
Francine downloads the app from her home office and registers an account. The last step is to verify her identity, which she can do with a secure one-time passcode sent by SMS, voice call, or WhatsApp message.
8:15 am
Francine describes her symptoms to a virtual agent. Using speech recognition and access to medical history, the virtual agent determines if her condition is best addressed by a doctor via live video, a phone call, or by exchanging messages with a clinician.
8:20 am
8:20 am
What are your symptoms?
Francine needs to see a doctor. She schedules a live video appointment and a message appears with the doctor’s details. She is delighted to recognize her from a previous visit.
8:30 am
8:30 am
Dr. Diane sees an alert for Francine’s appointment. She reads her recent medical history to prepare for the consultation.
8:31 am
Francine receives an SMS appointment reminder and confirms she will be attending by replying “YES”.
6:00 pm
Dr. Diane and her receptionist see Francine’s confirmation. It helps the practice reduce no-shows and manage last-minute cancellations.
6:01 pm
6:00 pm
Francine joins the video consultation using her laptop in the comfort of her own bedroom.
7:00 pm
Dr. Diane meets with Francine. She uses Vonage Video API AI capabilities, including the blurred background, to ensure that her location and personal details remain private. Vonage AI Transcription enables the consultation to also be securely recorded for compliance purposes, and it frees her from notetaking.
7:00 pm
7:00 pm
Francine can schedule her follow-up
appointment with a reply in the chat, or a call. Using Voice Branded Calling, she securely taps to speak to the receptionist and sets it for two weeks’ time.
7:25 pm
Dr. Diane pinpoints Francine’s problem, sets a treatment plan, and prescribes her medication. She sends a message to arrange a follow-up appointment.
7:20 pm
7:20 pm
Calling…
Dr. Diane’s Clinic
0:10
Ongoing
NEXT SCENARIO
Messaging
LEARN MORE
Francine receives regular preventative health tips and reminders sent to her favorite chat app, Facebook Messenger. This helps her stay engaged in her recovery and ongoing health.
Video
Messaging
Authentication
VOICE
VIDEO
VIDEO
MESSAGING
MESSAGING
MESSAGING
MESSAGING
VOICE
LEARN MORE
Messaging
A Perfect Day in Healthcare Digital Communications
Consult with healthcare professionals remotely and comprehensively.
More effectively manage appointments and prescriptions.
Obtain information from their physicians that aligns with their specific conditions and symptoms.
Perform ongoing condition monitoring from the convenience of home.
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Discover how Vonage APIs help patients and providers seamlessly engage for a virtual healthcare appointment.
One Patient. One Perfect Day.
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