A Perfect Day in Healthcare
An inside look at the patient and practitioner experience when optimized with more intelligent, AI-powered programmable communications
Advances in digital patient engagement technology, such as AI-powered video, voice and messages APIs make it possible to deliver automation in care that is more directly targeted to the patient, all while maintaining HIPAA compliance. These important advancements in personalized care empower patients to:
Find out how doctors, patients, and service providers can leverage exceptional patient experiences at every stage of the healthcare journey to create the perfect day. Plus, download the full ebook to explore two other perfect days in healthcare communications.
Reimagine Your Own Healthcare Experience
Adding digital communications to your healthcare service can enhance the journey for everyone involved—from driving operational efficiencies, empowering practitioners to provide better care, and delivering an outstanding patient experience.
How will you use digital communications to create the perfect day in healthcare?
Speak to us about implementation and best practices we’ve learned from working with customers such as Babylon Health, ResolutionMD, Intouch Health, and Maven.
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VIRTUAL CONSULTATION
REMOTE COLLABORATION
GROUP THERAPY
Virtual Consultation
Patient
Francine feels unwell, but she is hesitant to visit her doctor's physical location as she is concerned her condition may be contagious. She remembers her local practice has an app that lets her speak to a doctor from any device, at home or work.
Dr. Diane is a busy practitioner. Her clinic has a new telehealth app that lets patients book live video consultations. She can now help more patients than ever before.
Doctor
START the day
8:15 am
8:20 am
8:30 am
6:00 pm
7:00 pm
7:20 pm
Ongoing
8:15 am
Francine downloads the app from her home office and registers an account. The last step is to verify her identity, which she can do with a secure one-time passcode sent by SMS, voice call, or WhatsApp message.
8:15 am
Francine describes her symptoms to a virtual agent. Using speech recognition and access to medical history, the virtual agent determines if her condition is best addressed by a doctor via live video, a phone call, or by exchanging messages with a clinician.
8:20 am
8:20 am
What are your symptoms?
Francine needs to see a doctor. She schedules a live video appointment and a message appears with the doctor’s details. She is delighted to recognize her from a previous visit.
8:30 am
8:30 am
Dr. Diane sees an alert for Francine’s appointment. She reads her recent medical history to prepare for the consultation.
8:31 am
Francine receives an SMS appointment reminder and confirms she will be attending by replying “YES”.
6:00 pm
Dr. Diane and her receptionist see Francine’s confirmation. It helps the practice reduce no-shows and manage last-minute cancellations.
6:01 pm
6:00 pm
Francine joins the video consultation using her laptop in the comfort of her own bedroom.
7:00 pm
Dr. Diane meets with Francine. She uses Vonage Video API AI capabilities, including the blurred background, to ensure that her location and personal details remain private. Vonage AI Transcription enables the consultation to also be securely recorded for compliance purposes, and it frees her from notetaking.
7:00 pm
7:00 pm
Francine can schedule her follow-up
appointment with a reply in the chat, or a call. Using Voice Branded Calling, she securely taps to speak to the receptionist and sets it for two weeks’ time.
7:25 pm
Dr. Diane pinpoints Francine’s problem, sets a treatment plan, and prescribes her medication. She sends a message to arrange a follow-up appointment.
7:20 pm
7:20 pm
Calling…
Dr. Diane’s Clinic
0:10
Ongoing
NEXT SCENARIO
Hi Dr. Diane, I have a few questions regarding the mindfulness excersise that you sent out earlier. Do you have a moment to chat?
Messaging
9:00 am
9:15 am
3:00 pm
3:10 pm
3:30 pm
3:45 pm
4:00 pm
Dr. Diane reminds the surgeon about their joint consultation. She sends a message with the details for him to join.
9:00 am
9:15 am
3:00 pm
3:10 pm
3:30 pm
3:45 pm
4:00 pm
Video
Digital Healthcare Communication Channels
With Nexmo APIs, it’s now easier than ever to optimize the healthcare experience— and your practice— with digital communications.
Virtual Consultation
Francine feels unwell but she can’t afford to take time off from work. She remembers her local practice has an app that lets her speak to a doctor from any device, at home or work.
Patient
Dr. Diane is a busy practitioner. Her clinic has a new telehealth app that lets patients book live video consultations. She can now help more patients than ever before.
Doctor
START the day
Dr. Diane reminds the surgeon about their joint consultation. She sends a message with the details for him to join by live video.
Messaging
The Surgeon confirms he will video call from his clinic. He has already studied the patient’s X-rays. The patient will need surgery followed by a rehabilitation program.
Messaging
The Surgeon confirms he will video call from his clinic. He has already studied the patient’s X-rays. The patient will need surgery followed by a rehabilitation program.
Joe checks in for his consultation and avoids the time and expense of traveling to the specialist. After a brief chat, the doctor begins the video call with the surgeon.
The surgeon verifies his identity with a secure one-time SMS code. He appears on a robotic tablet screen mounted on the doctor’s desk which he controls remotely. This enables him to engage with the patient and doctor as if he were in the room.
The surgeon verifies his identity with a secure one-time SMS code. He appears on a robotic tablet screen mounted on the doctor’s desk which he controls remotely. This enables him to engage with the patient and doctor as if he were in the room.
Authentication
The physiotherapist is added to the line by the surgeon to explains the post-op rehabilitation process. She also verifies her identity with a secure one-time code sent by SMS. She is out on home visits today so joins by voice from her mobile phone.
After much discussion, the patient agrees that surgery is the best option. When the consultation ends, a secure link to the recording sent to the surgeon.
Messaging
Video
Messaging
After much discussion, the patient agrees that surgery is the best option. When the consultation ends, a secure link to the recording sent to the surgeon.
8:15 am
8:20 am
8:30 am
6:00 pm
7:00 pm
7:20 pm
Ongoing
Virtual Consultation
Francine feels unwell but she can’t afford to take time off from work. She remembers her local practice has an app that lets her speak to a doctor from any device, at home or work.
Patient
Dr. Diane is a busy practitioner. Her clinic has a new telehealth app that lets patients book live video consultations. She can now help more patients than ever before.
START the day
Doctor
Francine downloads the app from her home office and registers an account. She verifies her identity by entering a secure, one-time code sent by SMS, voice call, or WhatsApp.
8:15 am
Authentication
8:15 am
Can you tell us about your symptoms, Francine?
Voice
8:20 am
Francine describes her symptoms to a virtual agent. Using speech recognition, the virtual agent determines if her condition is best addressed via live video, a phone call, or by messaging a doctor.
8:20 am
Your video consultation is with Dr. Diane
See you tonight at 7:00 pm
You have a video consultation with patient Francine
Now
Tonight at 7:00 pm
Messaging
Francine needs to see a doctor. She automatically schedules a live video appointment using speech-to-text, and a message appears with the doctor’s details. She is delighted to recognize the doctor from a previous visit.
8:30 am
Messaging
Dr. Diane sees an alert for Francine’s appointment. She reads her recent medical history to prepare for the consultation
8:31 am
8:30 am
YES
Hi Francine, you are booked to see Dr. Diane tonight at 7:00 pm. Please reply YES to confirm your video appointment, or NO if you need to reschedule.
Patient Francine is confirmed
Now
Tonight at 7:00 pm
Messaging
Francine receives an SMS appointment reminder and confirms she will be attending by replying “YES”.
6:00 pm
Messaging
Dr. Diane and her receptionist see Francine’s confirmation. It helps the practice reduce no-shows and manage last-minute cancellations.
6:01 pm
6:00 pm
Video
Francine joins the video consultation using her laptop in the comfort of her own bedroom.
7:00 pm
Video
7:00 pm
Talk to us
Hi Francine! Thanks for visiting our virtual service today. Reply here to schedule your follow-up appointment, or speak to our receptionist.
Calling…
Dr. Diane’s Clinic
0:10
Video
Dr. Diane pinpoints Francine’s problem, sets a treatment plan, and prescribes her medication. She sends a message to arrange a follow-up appointment.
7:20 pm
Francine receives the message and connects with a virtual agent to schedule her follow-up appointment in two weeks’ time
7:25pm
7:20 pm
Ongoing
Messaging
LEARN MORE
REMOTE COLLABORATION
GROUP THERAPY
VIRTUAL CONSULTATION
REMOTE COLLABORATION
GROUP THERAPY
Joe
NEXT SCENARIO
9:00 am
9:30 am
12:58 PM
1:00 pm
1:50 pm
2:10 pm
Ongoing
REMOTE COLLABORATION
GROUP THERAPY
VIRTUAL CONSULTATION
Virtual Consultation
Francine feels unwell but she can’t afford to take time off from work. She remembers her local practice has an app that lets her speak to a doctor from any device, at home or work.
Patient
Dr. Diane is a busy practitioner. Her clinic has a new telehealth app that lets patients book live video consultations. She can now help more patients than ever before.
START the day
Doctor
Messaging
Messaging
Learn More
Ongoing
9:00 am
YES
Hi Francine, you are booked to see Dr. Diane tonight at 7:00 pm. Please reply YES to confirm your video appointment, or NO if you need to reschedule.
Messaging
Voice
9:30 am
Authentication
Voice
12:58 am
1:00 pm
Messaging
1:50 pm
Voice
Messaging
Messaging
2:10 pm
9:00 am
9:15 am
9:30 am
3:00 pm
3:10 pm
3:11 pm
3:30 pm
3:45 pm
4:00 pm
9:00 am
9:30 am
9:45 am
12:58 pm
1:00 pm
1:00 pm
1:50 pm
1:51 pm
2:10 pm
2:10 pm
LEARN MORE
Francine receives regular preventative health tips and reminders sent to her favorite chat app, Facebook Messenger. This helps her stay engaged in her recovery and ongoing health.
LEARN MORE
GET STARTED
Francine receives regular preventative health tips and reminders sent to her favorite chat app, Facebook Messenger. This helps her stay engaged in her recovery and ongoing health.
Simon is sent a WhatsApp message to remind him that his weekly group therapy session is this afternoon. But he receives dozens of messages every day so he doesn’t notice it.
Simon's phone rings, which gets his attention. He answers and it’s an automated voice alert from his clinic. He confirms he is attending the session by pressing 1.
Dr. Diane receives a list of confirmed patients. It helps her prepare for the session and reduces drop-outs. She is expecting a full group.
Simon is ready for the session. He securely enters the app by verifying his identity with a one-time code sent by SMS.
Dr. Diane starts the video session from her office computer and begins the discussion with all five of her patients.
Simon is out and about today, so he joins from the park. He doesn’t feel like speaking face-to-face, so calls instead. A virtual phone number hides Simon’s personal one to protect his privacy.
Dr. Diane follows up after the session with exercises for the week ahead. She sends these to her patients in the app with one tap.
Simon opens Dr. Diane’s message with this week’s exercises. There is an option to start a one-on-one chat in case he wants to talk privately.
Simon has some questions so he starts a chat with Dr. Diane in the app. He can also call her directly, but the chat resolves his concerns.
Simon and the other group therapy patients are sent regular reading material and mental health tips to their preferred social chat apps such as WhatsApp or Facebook Messenger.
Call Dr. Diane
Messaging
Voice
Messaging
Video
Authentication
Dr. Diane sees a notification that a patient wants to talk. It’s Simon and she chats with him until all his questions are resolved.
START OVER
Video
Shared a video link with you
WhatsApp
Hi all! Here are two exercises that I would like you to focus on next week:
Mindfulness exercise
Mindfulness meditation
Mindfulness meditation
WhatsApp
Video
Video
Patient
Doctor
Video
Messaging
Authentication
VOICE
VIDEO
VIDEO
MESSAGING
MESSAGING
MESSAGING
MESSAGING
VOICE
LEARN MORE
Messaging
Messaging
A Perfect Day in Healthcare Digital Communications
Consult with healthcare professionals remotely and comprehensively.
More effectively manage appointments and prescriptions.
Obtain information from their physicians that aligns with their specific conditions and symptoms.
Perform ongoing condition monitoring from the convenience of home.
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Discover how Vonage APIs help patients and providers seamlessly engage for a virtual healthcare appointment.
One Patient. One Perfect Day.
Dr. Diane is ready to meet with Francine. She uses Vonage Video API capabilities, including the blurred background, to ensure that her location and personal details remain private. The consultation is also securely recorded for compliance purposes, and it frees her from notetaking.
7:00 pm
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