Agree solution implementation timescales with chosen partner
Design and schedule user training plus any workshops needed to review workflows and policies
Configure call flows and design call routing plans
Configure dashboards and alerts
Design an internal communications plan including everyone who initially contributed
Customize presentations for each audience and re-use your ‘day in the life’ scenarios if you created them previously
Upgrade performance management strategy and operational model. Created a detailed plan for how this will be introduced
Wrap everything into an overall rollout plan
Implementation Checklist
