Discover Vonage Communications APIs for Healthcare
Engage Your Patients
Follow me for a day in my virtual assistant life
Mrs. Rogers needs to schedule a bone density test. She’s a bit nervous and unsure of next steps.
Good Morning, Mrs. Rogers
And it’s always there to provide answers, steps, and comfort throughout the patient journey.
See how
Your virtual assistant is an invaluable AI-powered tool
Good morning, Mrs. Rogers. Here’s what you need to do next...
I don’t like to keep patients waiting
The doctor has reviewed the test results and entered the findings. The doctor has the choice to share the good news by phone through a secure, provider-branded call, or have me send an automated response.
I’m 24/7
Mrs. Rogers undoubtedly wants to know what’s next. Already ahead of you.
Next Steps
I’m merely a tool and not a substitute for the full front-office team. But it’s nice to have choices.
I have friends
AI can handle automated responses as appropriate.
For example, Vonage Knowledge AI brings generative AI-enhanced capabilities to the Vonage Virtual Assistant to enable trusted and focused customer communications at scale.
In fact, Vonage AI and its tools come closer than ever to the human speech experience.
But remember, the human touch is always better. Knowledge AI can triage patient questions and route accordingly — in which case a live voice can better offer details and context.
AI Can’t Answer That
I’ll send Mrs. Rogers personalized texts. Or I can send an email or voicemail, or even start a chat, if she prefers. And I’ll forward materials a few days before her scheduled appointment.
I’ll remind Mrs. Rogers
Everyone’s busy and a timely reminder is always nice.
Reminder
I’m your virtual assistant for healthcare.
I live in the back office so your front office can shine.
I provide answers before your patients or staff even ask.
And I love to make the patient journey as seamless as possible.
Once the doctor ordered the test, my AI smarts took over.
Virtual Assistant
Virtual Assistant
Virtual Assistant
Good news, there aren’t any special preparations needed. But remember to:
Virtual Assistant
See you soon:
Norris Imaging Center
123 Main Street
Anywhere, CA 12345
Friday, 12/23 | 2 pm
Be sure to read the pre-appointment prep instructions or call us with questions. Thanks and see you on Friday.
Virtual Assistant
Stop taking any calcium supplements 24 hours before the test
Wear comfortable clothing, preferably without metal fasteners
Feel free to text or call with questions.
US toll-free number: 1-844-365-9460
Outside the US: Local Numbers
Email Chat
See how
AI can handle automated responses as appropriate.
For example, Vonage Knowledge AI brings generative AI-enhanced capabilities to the Vonage Virtual Assistant to enable trusted and focused customer communications at scale.
In fact, Vonage AI and its tools come closer than ever to the human speech experience.
But remember, the human touch is always better. Knowledge AI can triage patient questions and route accordingly — in which case a live voice can better offer details and context.
The office referred Mrs. Rogers to an in-network specialist. Let’s make the formal introduction.
Insurance Pre-Authorization
Now I can start the pre-authorization.
I check with the network to confirm
Mrs. Rogers’ coverage
Hi, Mrs. Rogers. Good news, Norris Imaging Center can conduct your bone density test and is in your network. We’ll get to work on the referral.
Virtual Assistant
Norris Imaging Center
