A Day in the Life of a Chat Bubble
Start the day
Chat Up Your Revenues
I’m CB, your Chat Bubble. I live in the back-office. I don’t sleep and never take a day off. I love Black Fridays, channeling my inner-AI, and self-improvement. And I really love to connect customers and teams + sell and make money. Follow me for a day in your conversational commerce life.
Say Hello to Bob
Bob and I are long-time friends. He loves shopping at my store because I make it easy.
Bob’s daughter, Rachel, needs a dress for a wedding.
Online to In-Store Sales Through Chat
Bob’s data gives me lots of insights.
A Chat Bubble’s Work Is Never Done
I’m always in sales mode.
Store Hours Are No Longer a Thing
I work with the different departments to make it all happen.
The All-in-One Inbox
Let me check in with the shipping group (remember: Bob likes two-day shipping). I’ve got the receipt and tracking info.
Back to Bob
Bob’s a busy man. So I make it easy for him to browse and buy within the chat.
In-Channel Sales
Then I guide Bob through ordering and checkout (mental note: he likes two-day shipping).
I ask operations to confirm that Bob’s choices are in stock
I know Bob likes pink
And my AI smarts send Bob a few suggestions.
Rachel’s not like Dad (she prefers a fitting room)
I book an appointment with a personal shopper and make sure there’ll be choices (Rachel likes choices).
Bob’s shirt arrives right on time!
I immediately send Bob a notification that his package has been delivered. The whole team was there to guide Bob along the way.
I like to get personal
I send Bob personalized texts about our latest styles and sales. I review his chats with other teams (even the human ones) and flag concerns or opportunities.
I track everything
I route customer questions to the appropriate team. Now we can work together from a central product catalog to create personalized recommendations. And we assist customers through a seamless checkout.
Customers shop around the clock (and I’m always available)
My AI aptitude anticipates questions and nurtures. And my chat charm engages customers on their favorite channel. I’m a lean, mean, 24/7 sales machine.
Turn your chats into an always-on, AI-powered, customer-engaging sales tool.
See how