Vonage Premier for Service Cloud Voice: An AI Experience
Does this describe you? You want to:
Build a deeply-integrated contact center solution for Salesforce, with front- and back-office support across phone and video conferencing.
Manage, deploy, and consolidate multiple communications solutions — quickly and easily.
Grow revenue through conversational commerce and integrate activity with Salesforce, ecommerce and inventory systems, and payment gateways.
Join us for a Demo
Vonage Premier for
Service Cloud Voice
AI Everywhere
Best E2E Communications Provider for Salesforce
AI Everywhere
Rory Read
CEO
Fireside Chat: Perspectives On Industry Transitions
Wednesday, March 23, 9:00 AM – 9:50 AM - Main Stage
The enterprise communications industry emerges from two years of pandemic-driven disruption facing new requirements, new priorities, and new ways of relating to business units and end users.
Sit down with leaders from companies tackling elements of these new challenges, and hear about their vision for how enterprises can leverage technologies from the cloud to mobility, AI to video, to enhance the user experience.
You’ll come away with a strategic perspective on how the evolving industry landscape will impact your choices and how to approach the tools you have to work with in the new world of collaboration and digital transformation.
Sanjay Srinivasan
SVP & Chief Technology Architect
UCaaS Plus CCaaS: What's Real, What's Hype,
and What's Next
Monday, March 23 | 9:00am - 9:45am
As enterprises migrate UC and contact center infrastructures to the cloud, many may be inclined to explore integrating these two capabilities. How real are the opportunities for more tightly integrated UCaaS and CCaaS, and what benefits could your enterprise actually realize from such an integrated service? In this session, a leading industry analyst will be joined by a panel of subject matter experts to discuss when and how UCaaS + CCaaS could be a reality from which your enterprise could actually derive new benefits.
Savinay Berry
Chief Product Officer
PANEL DISCUSSION
Making the Composable Enterprise Real
Monday, March 21 – 10:15am - 11:00am
Learn about the feasibility of composable communications for the typical enterprise —what’s required to succeed and whether most enterprises are positioned yet to take advantage of this trend. You’ll come away with a better sense of what your business will need to do in order to implement composable communications.
Vonage and Salesforce are all about great experiences. And that’s exactly what we have planned for Dreamforce 2024 … complete with hot topics like AI in the contact center, bring-your-own-channel for CCaaS, and global and mobile workforce strategies.
Connect. Build. Engage.
KEYNOTE
Communications and Collaboration:
Making Good on the Promise?
Monday, March 21 – 1:00pm - 1:45pm
Enterprise technology has reached new heights. But in some ways, it feels like we’ve just scratched the surface: UCaaS and CCaaS migrations are not yet the majority of deployments; CPaaS has yet to deliver on its promise; and AI still seems to be in search of use cases. Find out what it will take to push collaboration to the next level, and how businesses can benefit from improved communication technology.
CPaaS Part 2: Examining Different Approaches to Delivering CPaaS
Wednesday, March 23 – 3:00pm - 3:45pm
Communications Platform as a Service (CPaaS) providers vary in the ways they deliver services. During this session, providers will explain why their approach is the best for CPaaS success in the following areas:
• Integration capabilities
• Pricing structures and actual rates
• Low-code/no-code options for CX/EX
• Managed and professional services
David Bukovinsky
Principal Product Manager
Enterprise Connect Theater Session (Onsite)
Build Better Connections, Conversations and Engagement
Wednesday, March 23 | 1:30pm - 1:50pm in EC Theater 100
The rapidly changing business landscape presents new opportunities for companies to create digital communications interactions. Now, enterprises can turn notifications and transactions into meaningful conversations.
Learn about real-world applications for customer engagement solutions. Find out how businesses can leverage communications technologies to deliver next-level customer and employee experiences that are more engaging, interactive, and meaningful.
Sweet swag.
Vonage does that.
Drop in and check out our demos at Booth #2113.
More demos, better swag.
Prizes are limited. Sign up today!
Book a demo
Book a demo
Recognition and award-winning solutions
• Salesforce Partner Innovation Award for Media, 2023
• Salesforce Partner Innovation Award for Customer Success, 2020
• Salesforce.org Cross-Industry ISV Partner of the Year EMEA Award, 2020 and 2021
• Salesforce Premium ISV Partner, since 2009
• Salesforce Summit Partner, top 25 overall globally
• Proud contact center leader on the AppExchange, with 800+ reviews and a 4.9/5 rating
Book a meeting
Book a meeting
Say hello (and snag some swag)
Vonage is proud to be an exclusive Innovator Sponsor for Dreamforce 2024, and we can’t wait to see you at Booth #500
The Vonage Hub is the place to take a break and refuel. And don’t forget the product sessions + customer and partner presentations + parties, giveaways, food, and fun.
Hyatt Regency SOMA
Gallery Ballroom | Level 2
Tues, Sept 17 | 7:30 AM - 5:00 PM
Wed, Sept 18 | 7:30 AM - 6:30 PM
Thur, Sept 19 | 8:00 AM - 3:00 PM
Hang out at the Vonage Hub
Camp Mini Hack, sponsored by Vonage, returns with a ton of activities. Get ready to challenge yourself in the Vonage mini-hack — Zero to Hero With Vonage Video — with the chance to win bragging rights throughout Dreamforce. See you soon to hang out and hack.
Location:
Trailblazer Forest - Camp Mini Hack area
Camp Mini Hack
MAP
Optimize the Service Cloud Voice journey with real-time transcription that triggers next best actions and knowledge base queries. Then generative AI and conversational analytics improve efficiency and productivity.
Vonage Premier for Service Cloud Voice: Insights and Analytics
Use speech analytics with sentiment analysis and business data to help discover the actions needed to improve both employee and customer experiences.
Premier Healthcare CX
Integrate your communication channels with Health Cloud to enable real-time patient record access. Also includes AI, video, and speech analytics to create great experiences.
Premier Financial Services CX
Leverage AI for secure voice authentication and self-service options in Financial Services Cloud, ensuring privacy with SOX compliance.
Vonage Premier for Service Cloud Voice: An AI Experience
Optimize the Service Cloud Voice journey with real-time transcription that triggers next best actions and knowledge base queries. Then generative AI and conversational analytics improve efficiency and productivity.
Rapidly Deliver Personalized AI-Driven Applications
Boost existing applications with real-time communications and seamless digital experiences. Also accelerate development of AI-driven applications with no code/low code APIs and tools.
Connect Marketing to Engagement to Commerce
Complete the shopper journey with Salesforce Marketing Cloud and Vonage Conversational Commerce to trigger automated AI-driven bot conversations, product checkout flows, and other commerce-specific actions.
Vonage Conversations
for Salesforce
Enhance the customer experience by enabling any Salesforce user to send and receive SMS, MMS, and WhatsApp messages from any Salesforce object.
Vonage Integrations for Microsoft Teams
Enable a simplified, intelligent, and connected digital workplace with a single vendor — thanks to Vonage Business Communications for Microsoft Teams and Vonage Contact Center for Microsoft Teams.
Enrich customer engagement with Vonage AI Studio
We’ll show how the Vonage AI Studio virtual agent integrates with Salesforce Marketing Cloud to automate a marketing campaign. We’ll demonstrate the code-free flow builder that creates smart, conversation flows across messaging and voice channels. And you’ll see Vonage's in-house NLU (Natural Language Understanding) capture the context of conversations to further enrich customer engagement.
Secure Self-Service Options for FINS - Driven by AI
Vonage's ability to meet the needs of customers in Financial Services - leveraging AI for secure, voice authentication, self-service options and more.
Quantities are limited, stop by early.
Session Schedule
Now Available
View sessions
View sessions
Vonage UC + CC Powers Business Communications
Vonage integrations with Salesforce bring the efficiencies and savings of a single vendor for all your business communication needs.
Connect Marketing to Engagement to Commerce
Complete the shopper journey with Salesforce Marketing Cloud and Vonage Conversational Commerce to trigger automated AI-driven bot conversations, product checkout flows, and other commerce-specific actions.
Vonage Premier for Service Cloud Voice: Insights and Analytics
Use speech analytics with sentiment analysis and business data to help discover the actions needed to improve both employee and customer experiences.
Attending Dreamforce 2023? Be sure to pick up your Vonage Passport at any participating partner booth. Enter your completed passport for a chance to win our Explorers Prize Pack valued at $2,000. View full terms and conditions.
Pick up your passports and get stamps here:
Get your Vonage Passport
#1316
#836
#627
#1224
#117
#1606 & #1609
#327
#626
Save 35% on your Dreamforce registration with code DF24Vonage
The Vonage Hub is the place to take a break and refuel. And don’t forget the product sessions + customer and partner presentations + parties, giveaways, food, and fun.
Vonage Global Customer Engagement Report 2024
Ready for AI and Great CX?
Check out the latest from Vonage thought leadership on contact centers, AI, and the Service Cloud Voice integration.
What Does Generative AI Mean for Your Contact Center?
Discover the benefits, how-to’s, and more.
10 Reasons to Integrate Your Contact Center With Service Cloud Voice
Integrate your contact center with tools that power productivity and streamline operations.
Have Your UCaaS/CCaaS Cake, And Eat It, Too
Explore the new Forrester study on pairing CCaaS + UCaaS.
Want to learn more?
Salesforce + Vonage Premier for Service Cloud Voice: A winning formula for your digital workplace
Welcome to the intersection of customer engagement and agent experience.
Register now
Learn more
Learn more
Dreamfest Pre-Party: Raise Your Glass
Wed, Sept 18 | 4:30PM - 6:30PM
Grab your PINK and sparkly best and register now. Space is limited.
Register now
Join Vonage at Dreamforce
Rock the Rhythm at the Vonage Happy Hour
Wednesday, Sept 18 | 4:30PM - 6:30PM | Hyatt Regency Downtown SOMA | Level 2
DJ Amy Robbins
Special Guest:
One Tree Planted is an environmental nonprofit that plants trees around the world. For every client meeting with Vonage held at Dreamforce, Salesforce will make a donation to plant a tree.
One Tree Planted:
For Planet Earth
Book a meeting
Take a selfie at the Vonage Hub, Vonage Campground Booth 500, or Camp Mini Hack for a chance to win!
September 17, 2024 | 8:00 AM PT
through
September 18, 2024 | 6:30 PM PT
Tag @Vonage and #VonageSweepstakes to your post for an entry into our sweepstakes. Make sure your badge
or lanyard is visible in the photo.
See full terms and conditions.
Snap a Selfie Social Sweepstakes
See terms & conditions
$2,500 Hyatt Resorts gift card
Special Guest:
