Speaking Sessions at Dreamforce
Learn how a digital transformation with UCaaS and CCaaS — including a 360-degree patient view, natural language IVRs, and omnichannel capabilities — made the Quintuple Aim possible.
The Science of Patient and Employee Engagement
Dr. Paramjit Chopra
Founder, Chairman, and CEO
MIMIT Health
Jonathan Kershaw
Director of Product Management
Vonage
Tuesday, September 12, 4:00 PM
Moscone West - Level 3, 3018
See how the United States’ premier carrier services company leverages a combined UCaaS and CCaaS for the win.
Tuesday, September 12, 12:30 PM
Moscone West - Level 3, 3024
Thursday, September 14, 2:00 PM
Moscone West - Level 2, L300 Room 2014
Converging Technologies Driving the Comms Revolution
Jim Marshall
IS Project Manager
Thunder Funding
Reggie Scales
Senior Vice President
Applications Group
Vonage
Learn to use your data, deploy intelligent contact centers, develop omnichannel strategies, automate, and deliver upgraded experiences for employees and customers.
Wednesday, September 13, 11:00 AM
Moscone West - Level 3, 3018
5 Steps to Successful Customer Engagement
Brian Gressett
IT Senior Director of Sales & Marketing Technology CreditAssociates
Jay Bellissimo
Chief Operating Officer
Vonage
(Hyatt Regency SOMA, 2nd Floor)
No Dreamforce badge is required to access the Vonage Hub, but pre-registration is required. Space is limited, so register here for Vonage Hub access and to select the sessions you’d like to attend.
Thought Leadership Sessions
at the Vonage Hub
Vonage Premier for Service Cloud Voice and AI in the Contact Center
Insights and best practices for implementing AI in the contact center, perspectives on the future of AI, and opportunities for organizations to leverage AI to improve customer satisfaction and drive business growth.
BRUNCH
9:30 AM - 10:30 AM
SEPT 14
Add to Calendar
Powerful Women's
Power Breakfast
Join a panel discussion of thought leaders focused on promoting women’s equality and growth.
LUNCH
12:00 PM - 1:00 PM
SEPT 12
BREAKFAST
7:30 AM - 8:30 AM
Creating a Consumer-Centric Experience in a Hybrid Healthcare World
What should healthcare providers consider to personalize the patient experience? And what industry changes are needed?
4:00 PM - 6:00 PM
HAPPY HOUR
SEPT 13
TUESDAY
WEDNESDAY
THURSDAY
LUNCH
12:00 PM - 1:00 PM
Vonage APIs and Salesforce Health Cloud
Use Vonage APIs to natively embed HIPAA compliant messaging and video sessions directly into a Health Cloud instance. This includes AI, bots, transcription, translation, sentiment analysis, omnichannel messaging and engagement, and more.
Register for hub access
Register for hub access
Dreamforce Session Catalog
Dreamforce Session Catalog
Dreamforce Session Catalog
Dreamforce Session Catalog
Discover how the greeting cards leader embraced digitized shopping experiences — and provides a personalized and memorable customer experience across multiple channels.
Wednesday, September 13, 3:00 PM
Moscone South - Campground TH1
The 3 Hallmarks of Exceptional CX
BREAKFAST
7:00 AM - 8:30 AM
Reinventing the Financial Services Contact Center
Hear how the rise of technologies such as generative AI are a game changer for the industry and learn how AI in the contact center can up level the agent and customer experience.
Chris Cushing
Consumer Experience Leader
Hallmark Cards
Reggie Scales
Senior Vice President
Applications Group
Vonage
Dreamforce Session Catalog
Join the Trailblazers panel as they discuss Premier benefits and how they build expertise and drive growth.
Amy Lin
Senior Product Marketing Manager
Salesforce
Wednesday, September 13 12:00 PM - 12:40 PM | Golden Gate Ballroom A (Marriott, Atrium Level)
How to Maximize ROI of Your Premier Success Plan
Andrew Russo
Salesforce Architect
BACA Systems
Michael Drzewiecki
Director, Salesforce Engineering
Privia Health
Tara Aldridge
Strategic Services Director
Vonage
LUNCH
12:00 PM - 12:45 PM
Mastering the Contact Center Evaluation
Contact center experts will teach you the most important aspects of a contact center evaluation and the potential landmines to avoid.
Tuesday, 9/12 | 7:30 am – 8:30 am
The panelists will discuss the ways AI improves customer experiences, increases operational efficiency, and reduces costs. This includes AI implementation challenges in contact centers, such as data privacy, security, and the ethical considerations of using AI to interact with customers. The panelists will also share insights and best practices for implementing AI in the contact center, perspectives on the future of AI in the contact center, and opportunities for organizations to leverage AI to improve customer satisfaction and drive business growth.
Vonage Premier for Service Cloud Voice and AI in the Contact Center
Speakers
Jonathan Kershaw - AI and SCV Product Expert, Vonage
Wenqing Dai - Product Manager SCV and AI, Salesforce
Patrick Martin - General Manager, Service Solutions, Coveo
Robert Frederiksen, Regional Vice President, Salesforce
Tuesday, 9/12 | 12 pm – 1 pm
As the world transitions toward a hybrid model, which blends traditional practices with cutting-edge technological solutions, the role of contact centers in driving patient-centric healthcare delivery becomes increasingly crucial. This panel explores the essentials of patient-centricity within the context of a hybrid world. Topics include the use of technology, such as innovative communication tools from SMS Magic, to streamline patient engagement and interactions. The panel will also highlight how healthcare consultants, like Penrod, can guide organizations to patient-centric practices and leverage contact center benefits.
Speakers
Reilly Mathews - Moderator, Vonage
Lacey Van Syckle - Chief Delivery Officer, Penrod
Rahul Shirgopikar - Director, Product Management, SMS-Magic
Samantha Murphy, Global Head of Healthcare Industry Advisory and Consultants, Salesforce
Creating a Consumer-Centric Experience in a Hybrid Healthcare World
Learn more
Wednesday, 9/13 | 7 am – 8:30 am
Please join the women of Salesforce and Vonage for an in-person networking opportunity and panel discussion featuring thought leaders who are focused on promoting women’s equality and growth. No matter where you are in your career, this event is for you! You may be starting a women’s group, or have been leading one for years. Maybe you have networks and involvement in nonprofit associations. Or maybe you’re transitioning careers and looking for a mentor. Whoever you are, we would love to have you. During this event, we will have experiences, resources, and information to share...come and get it!
Speakers
Aimee Frank - AVP Marketing Cloud, Salesforce - Moderator
Kristan Fiandach - Vice President of Strategic Alliances, Vonage
Tamara Camp - Founder & Principal of Transformative Marketing Concepts, Inc.
Alison Johnson - Head of Global Customer Marketing, Okta
Alexandra London - Head of Digital, Zoom
Julia Foster - VP Global Partner Marketing, Salesforce
Salesforce & Vonage Present: Powerful Women's Power Breakfast
Learn more
Thursday, 9/14 | 9:30 am – 10:30 am
Customer expectations are high and rising fast. Meanwhile, service budgets are under pressure more than ever before. And the rise of technologies, such as generative AI, are a game changer for the industry as it helps bridge the customer experience and productivity gap. Panelists will share their thoughts on how AI in the contact center can up level the agent and customer experience — and all from the financial services view.
Speakers
Lauren Odlen - Moderator, Vonage
Adam Anzuoni - CTO, Riverpoint Capital
Brian Gressett - Director of Operations, Landmark Credit & Associates
Reinventing the Financial Services Contact Center
Learn more
Learn more
Learn more
Learn more
Thursday, 9/14
Contact center experts will teach you the most important aspects of a contact center evaluation and the potential landmines to avoid. The panel will also provide the tools you need to identify strengths and weaknesses within your contact center, make informed decisions for improvement, and ultimately provide better customer service and agent experiences by choosing the right contact center platform.
Speakers
Lauren Odlen - Moderator, Vonage
Adam Anzuoni - CTO, Riverpoint Capital
Brian Gressett - Director of Operations, Landmark Credit & Associates
Mastering the
Contact Center Evaluation
Learn more
Thursday, 9/14
Contact center experts will teach you the most important aspects of a contact center evaluation and the potential landmines to avoid. The panel will also provide the tools you need to identify strengths and weaknesses within your contact center, make informed decisions for improvement, and ultimately provide better customer service and agent experiences by choosing the right contact center platform.
Speakers
Lauren Odlen - Moderator, Vonage
Adam Anzuoni - CTO, Riverpoint Capital
Brian Gressett - Director of Operations, Landmark Credit & Associates
Mastering the Contact Center Evaluation
Sponsored by
Sponsored by
Unlock Growth by Optimizing Your Sales Plan for Retail and Consumer Goods
Agility is critical when it comes to sales and your sales plan is your heart beat. We will discuss the art and science of building a sales plan which will become the foundation to unlocking revenue growth and setting your team up for success.
9:00 AM - 10:00 PM
Learn more
4:00 PM - 6:00 PM
HAPPY HOUR
Sponsored by Verint
Sponsored by AutoReach and Roycon
Wednesday, 9/13
How you create a sales plan can lead to hitting or missing your annual targets. Are you set up for success? Calling all RCG and Retail Sales Leaders, Sales Ops, IT, and Rev Ops join us for breakfast we have a session for you. Agility is critical when it comes to sales and your sales plan is your heart beat. We will discuss the art and science of building a sales plan which will become the foundation to unlocking revenue growth and setting your team up for success.
Speakers:
Lauren Odlen - Director of Alliances, Vonage
David Rosenbaum - Principle, Rosetree
David Borrell - SVP for Performance Management, Salesforce
Matt Marcotte - Global Head of Retail and Consumer Good Industry Advisors, Salesforce
Speakers
Lauren Odlen - Moderator, Vonage
Adam Anzuoni - CTO, Riverpoint Capital
Brian Gressett - Director of Operations, Landmark Credit & Associates
Unlock Growth by Optimizing Your Sales Plan for Retail and Consumer Goods
4:00 PM - 6:00 PM
HAPPY HOUR