Enterprise Connect 2023 LiveSite

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Watch our session recordings and relive all things Enterprise Connect.

Enterprise Connect 2023 | Orlando, FL | March 27-30, 2023

Speaking Sessions

Imagine a single UCaaS and CCaaS source … one that includes communications APIs for a customized solution. Hover over the boxes below to see what we will be demoing on the show floor.

Tools to drive better customer and employee engagement.

JoDe Beitler

IT Technical Director for Platforms, Infrastructure, & Network Engineering, UPenn (A Vonage Customer)

Savinay Berry

Executive Vice President, Product and Engineering Vonage

Sanjay Srinivasan

Chief Architect, GM, SVP, Business Services Vonage

John Antanaitis

VP, Global Portfolio Marketing Vonage

The Vonage Foundation is proud to support Girls Who Code, our global partnership will help them continue their work building the largest pipeline of female engineers.

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Illustration showing vonage cloud with circuit board AI graphic and woman on top of a lightbulb to depict innovation

Get more from Microsoft Teams

Ready to optimize customer engagement through unified calling, messaging, and video — and integrate with the contact center? Vonage for Microsoft Teams is a reliable PBX-grade calling, SMS, and MMS solution. Agents can connect with subject matter experts, share Microsoft Teams contacts, and use presence indicators to improve customer engagement experiences with real-time answers and problem resolution — anytime, anywhere.

Connect Customers, Agents, and Back-Office

Thanks to Vonage, you can future-proof your business with an integrated unified communications and contact center solution. Features like presence availability and synced directories can help increase productivity, improve operational efficiencies, and solve customer issues during the first call. And it starts with leveraging one platform for all your communications needs.

Optimize your cloud PBX

Vonage Business Communications (VBC) unifies calling, messaging, video conference, and CRM integrations into one communications platform. And with Vonage SmartWAN+, you can enjoy a reliable and scalable SD-WAN solution to manage the network and optimize service quality — which are must-haves to prioritize critical voice and video communications.

Maximize your Service Cloud Voice

Vonage is telephony and browser agnostic and ensures global call quality. So when you add Vonage to Salesforce, you have the integration for routing, omnichannel, automated dialing, reporting, analytics, and the agent and customer experience. Vonage Contact Center also delivers the automation, intelligence, and global calling capability to Service Cloud Voice — to personally engage customers on their favorite channels throughout the journey.

Streamline patient support

The Vonage Contact Center integration with SpinSci enables efficient team triage and increased speed-to-care, with patient record retrieval at the time of call. This immediacy and insight help build better patient engagement to support better outcomes.

Expand smart banking customer experiences

Financial institutions must strike a balance with speed, service, and security. And with Vonage Contact Center and NXTsoft, your agents can view relevant records as soon as customers call. No matter if customers want to open an account, move funds, or manage multiple needs — your staff has the data to offer fast, high-touch service.

Accelerate personalized customer engagement

The Vonage Acceleration Suite speeds personalized AI-driven customer engagement with no-code/low-code tools and APIs that cut development time. Developers can focus on building differentiation into their applications and meeting enterprise needs to respond to competition. The suite includes enhanced anti-fraud and authentication tools to protect applications and data.

Turn social media conversations into sales

Vonage Conversational Commerce engages customers directly in their favorite social messaging channels. The quick, personalized engagement helps convert mere browsing into a sale. And the in-channel experience also increases customer satisfaction and returns invaluable buyer behavior intelligence.

Book a demo

Photo of woman working at laptop with headset

Connect customers, agents & back-office

Optimize your cloud PBX

Maximize your Service Cloud Voice

Streamline patient support

Expand smart banking customer experiences

Accelerate personalized customer engagement

Turn social media conversations into sales

Photo of woman buying a product on her phone.

Photo of man and child having a telehealth visit with doctor

Photo of team of Contact center representatives

Image of a woman on phone in retail store working at a laptop

Book a demo

UCaaS Migration Case Studies

Customer Panel Monday, March 27 9:00 am - 9:45 am In this session, a panel of your enterprise peers will discuss how they made their UCaaS migrations work--and where things could have gone better. You'll learn how they built their migration strategy, how long it took, what changes and surprises they encountered along the way, and where they go from here.

WOMEN iN COMMUNICATIONS: INSIGHT AND INSPIRATION FROM LEADERS

Customer Panel Monday, March 27 1:00 pm - 1:45 pm In this session, a panel of your enterprise peers will discuss how they made their UCaaS migrations work--and where things could have gone better. You'll learn how they built their migration strategy, how long it took, what changes and surprises they encountered along the way, and where they go from here.

Building Your Communications & Collaboration Strategy For What Comes Next

Opening General Session/Main Stage Monday, March 27 11:00 am - 11:50 am In this session, co-moderated by a top industry analyst and the program co-chair of Enterprise Connect, you'll hear thought leaders debate the strategic direction the industry is headed, and how this vision aims to meet the challenges your organization and enterprise face.

Among the critical questions we'll address: • Where are the next big innovations coming from? • Is videoconferencing likely to remain the collaboration baseline? • What about the communications environment isn’t working, and how do we improve it? • What elements of contact center/CX technology will be most critical. • What risks are embedded in the cloud migration, and how are they mitigated? • How should enterprise organizations maintain flexibility?

How Reliable Is Your Cloud Solution?

Panel Wednesday, March 29 8:00 am - 8:45 am This session will take a look at service availability and reliability circa 2023—what you can expect from different types of services and service providers; how the reliability metrics of the big cloud platforms (AWS, Google Cloud Platform, and Microsoft Azure) impact services provisioned off those clouds; and what you need to do in order to ensure your cloud communications services meet your enterprise's reliability needs.

Takeaways: What level of availability is generally offered in Service Level Agreements for UCaaS, CCaaS, collaborative meeting services, and other communications services that may be critical to your business? How deeply do you need to understand the underlying architecture before you can be satisfied with the provider's availability claims? How should you provision redundancy into your system? What is the right way to think about incurring additional cost in exchange for higher availability?

UCaas Plus CCaaS: What Are The Use Cases, Where Are The Hurdles?

Panel Wednesday, March 29 3:00 pm - 3:45 pm In this session, a leading analyst will moderate a panel of subject matter experts to help you understand the state of play—what does the technology enable today and what's possible in the future; what business cases are being made and how compelling are they; and when we might see larger-scale adoption of UCaaS + CCaaS by enterprises.

From Composable To Customizable: How CPaaS Is Enabling Applications And Integrations

Panel Thursday, March 30 8:00 am - 8:45 am In this session, a leading analyst will describe use cases for CPaaS-enabled integrations, as well as discussing how the low code/no-code model is being used to create applications that enhance communications systems.

Orlando, FL | March 27-30, 2023

Rory Read

CEO of Vonage, Senior Vice President of Ericsson

Michael Moxley

Chief Service Officer Goosehead Insurance (A Vonage Customer)

Enterprise Summit: Navigating a Changing Landscape

Customer Panel Tuesday, March 28 9:10 am - 9:55 am In this session, a panel of enterprise IT/communications professionals will share their experiences of navigating the technology and market landscape. They'll describe their approach to such critical issues as cloud migration, customer experience (CX) requirements, serving the new hybrid workforce, and more.

Tapping into Mobility

Gen Session/Fireside Chat Wednesday, March 29 9:00 am - 10:00 am Customers and many enterprise end users have become accustomed to doing much of their business over their mobile devices, and they expect to be able to connect to applications and services dynamically as they move through their day. Can the 5G network itself enable a truly seamless nomadic experience that allows for new use cases and business opportunities? Our first Disruptive Discourse will feature Rory Read, CEO of Vonage, whose acquisition by mobile infrastructure giant Ericsson closed last year. He’ll describe his vision for a global network platform that enables businesses and consumers to bridge physical and virtual worlds as they move through their day.

CCaaS Case Studies

Panel Monday, March 27 10:00 am - 10:45 am Cloud is the wave of the future for contact center systems, promising continual feature enhancements for constantly improving customer experience, as well as business agility for responding quickly to a changing environment and supporting an agent workforce that is likely to remain hybrid if not heavily remote. But getting to the cloud can be a challenge: Legacy premises-based systems are highly customized and tightly interwoven into business practices, and some enterprise leaders retain concerns over cost and security. In this session you'll hear from enterprise leaders who have made or are working through the tough decisions when it comes to migrating their contact center system to the cloud.

View Booth Theater Sessions

The Agile Business: Empowering Agents and Enabling Cross-Team Collaboration

Speaker: Natalie Monetta

Accelerate Customer Engagement with a Low Code/No Code Approach

Speaker: Josh Watkins

Video Everywhere - understanding your choices!

Speaker: Tanya Vernitsky

View Recordings

How the cloud can solve for enterprise challenges

Speaker: John Antanaitis

Make your Microsoft Teams investment smarter

Speaker: Robert Downey