Why we wrote this buyer’s guide
It’s never been more important—and made more sense—to move your contact centre to the cloud. Just as important is to do it the right way. Hence this guide.
Our motivation is simple: to ensure that you deliver a killer service experience that customers notice and love, while keeping your agents satisfied. That should be a constant across any industry, and we love helping our customers achieve it. How to do it is where things get a bit tricky.
We hope you find this cloud contact centre buyer’s guide useful. First, it will help you think about what’s important for your unique situation and the contact centre that's right for you. And second, it can steer your purchasing journey in a positive way—so that everyone who has a voice in the “what contact centre to buy” decision ends up on the same page.
Before we began writing, we polled previous contact centre buyers, studied other guides, and thought long and hard about what would make this an ongoing companion as opposed to just a one-off read. We ended up using the sequence of your likely purchasing journey to organise our insights and tips.
The guide was written for two types of buyers. If you’re new to purchasing technology—increasingly common as businesses establish their own tech agendas—we’ve outlined a series of milestones, with checklists to help you complete each step of the journey. If you’re a seasoned contact centre expert, we trust this guide will serve as both a reference and an introduction to the world of Vonage.
Either way, good luck with your journey.
How to use the contact centre buyer's guide