Fragmented Systems Are Holding Your Contact Center Back
More apps and integrations won't solve the problem. Discover what contact center leaders are doing instead.
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Agents are overwhelmed:
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Contact center agents have to switch between a myriad of systems to resolve a single customer interaction.
Fragmentation slows resolution:
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Siloed tools increase cognitive load, slow response times, and drive agent burnout.
Customers feel the impact:
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Delays, repeated questions, and inconsistent service frustrate customers, eroding trust and loyalty.
AI is trapped in silos:
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Many organizations invest in more apps, integrations, and channels to fix problems, but these efforts often fail to pay off, creating diminishing returns.
The Problem: Chaos in Your Contact Center
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Salesforce is retiring Open CTI and will not support its use with Agentforce. As of February 28, 2028 Open CTI will no longer provide Salesforce integration.
The status quo is no longer a path forward:
Why Adding More Tools Isn’t the Answer
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More complexity, more risk:
Investments in apps and integrations often hit silos and lack scale—creating wasted effort, diminishing returns, and higher operational risk.
Agents waste time context-switching:
Instead of helping customers, agents are forced to navigate multiple disconnected systems.
Data silos limit AI:
Fragmented systems prevent AI from reasoning across platforms, blocking the ability for Salesforce tools to scale every conversation and expand agentic capabilities for outcomes and automation.
Make Salesforce the Core of Your Customer Engagement with Vonage Premier for Salesforce Voice
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Salesforce-native
Activate Agentforce
Future-ready
Salesforce-native
Salesforce-native contact center: Instantly access tools, workflows, and insights in your
agents' Salesforce workspace.
Activate Agentforce
Activate Agentforce: AI that augments and automates— reasoning, acting, and working seamlessly alongside your human agents and autonomously.
Future-ready
Future-ready contact center: Simplify operations, reduce errors, and scale AI for smarter, faster, and more empathetic service.
Scale agentic outcomes: Unlock Agentforce and network-powered capabilities
to boost agent productivity and automate customer
self-service.
The Solution: A Unified Agentic Contact Center
Vonage Premier for Salesforce Voice unifies your tools natively within Salesforce and brings AI-driven insights to elevate every conversation.
Empower agents with real-time context: Full visibility into the customer journey reduces errors, accelerates resolutions, and drives more empathetic interactions.
Simplify operations: Consolidate tools and workflows so agents can focus on
solving customer problems and building loyalty.
Unify data, channels, and workflows: Combine AI, voice, digital channels, Salesforce data, workflows, and analytics in a single, unified system.
Stop the chaos, empower your agents, and deliver exceptional customer experiences.
Discover how Vonage Premier for Salesforce Voice can transform your contact center.
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