Messaging
Calling
Video Chat
Other Channels
Dont Assume Consumers Around the World Share the Same Expectations
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Other Channels
Video Chat
Calling
Messaging
Messaging
of consumers in Mexico prefer to connect with businesses using WhatsApp over other messaging channels.
64%
prefer SMS in the UK, U.S., Canada, and Australia.
39%
Messaging
of consumers in Brazil prefer WhatsApp.
43%
in China prefer WeChat.
37%
in Japan prefer Line.
28%
prefer SMS in the UK, U.S., Canada, and Australia.
39%
of consumers in Mexico prefer to connect with businesses using WhatsApp over other messaging channels.
64%
Messaging
32%
71%
Video Chat
Consumers in the U.S. prefer using chatbots 2.9x more than those in Mexico.
In Germany, 30% of consumers prefer email, while only 6% of consumers in China do.