Messaging
Calling
Video Chat
Other Channels
Daily use of non-SMS apps to message with businesses
of North America consumers
39%
of UK consumers
11%
Daily use of mobile phones to call businesses
of North America consumers
20%
of EMEA consumers
32%
of UK consumers
7%
of LATAM consumers
17%
Daily use of video to connect with businesses
Daily use of email to contact businesses
decrease in LATAM
between January and August 2020
-20%
increase in UK
between January and August 2020
+10%
Dont Assume Consumers Around the World Share the Same Expectations
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of EMEA consumers
32%
of North America consumers
20%
Daily use of mobile phones to call businesses
of EMEA consumers
32%
of North America consumers
20%
Daily use of mobile phones to call businesses
of UK
consumers
11%
of LATAM
consumers
39%
Daily use of non-SMS apps to message with businesses
of EMEA consumers
32%
of North America consumers
20%
Daily use of mobile phones to call businesses
Calling
Messaging
Video Chat
Other Channels