Contact Centers
Contact center agents can rely on artificial intelligence to anticipate a caller’s intent and accelerate resolution of customer issues.
Virtual Assistants
Virtual assistants can handle a high volume of calls and quickly resolve issues or answer questions with no human interaction required.
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Everyone speaks to the wonders of AI. But wouldn’t it be nice to know the why and how of it all? Opus Research can explain:
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What are some common conversational AI use cases?
Faster answers for customers and less effort for employees? It’s a win-win with conversational AI. Here’s how conversational AI can make customer service speedier.
Conversational Commerce
Conversational AI technology can accelerate the path to purchase and allow customers to complete transactions.
Customer Notifications
Virtual assistants can send outbound notifications to millions of customers looking to gather information and provide individualized details (e.g., package delivery status or flight updates).
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Dive deeper into these insights on how to execute conversational AI for your business.
Why scaling it is a MUST for your business growth strategy.
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The Vonage Communications Platform’s AI-infused resources allow customers to incorporate AI easily into employee or customer facing solutions.
How do conversational AI and the Vonage Communications Platform work together?
Integrate voice, messaging, and video services: Each channel goes through the Vonage AI layer, but customers can also use the Communications APIs of their choice.
Embed conversational AI technology: Easily add automatic speech recognition, text-to-speech, natural language understanding (NLU), or analytics resources.
Choose your own coding adventure: Low-code/no-code development solutions are available for non-developers and small businesses to build effective conversation models.
Common challenges when implementing conversational AI + how your business can overcome them.
How the Vonage Communications Platform (VCP) offers a tech stack developed with this tech in mind.
How the Vonage Communications Platform (VCP) offers a tech stack developed with this tech in mind.