Declining reliability
Soon, legacy services will end, leaving their users scrambling.
Limited resources
On-premises tech needs an on-premises IT staff to manage it.
IDC has strong unified
communications advice for SMBs
STUDY
Want to enable remote work? Got limited IT resources? You need UC, says IDC, in their new study, Unified Communications: Not Just for Big Business.
Download now
Written by analysts Jason Blackwell and Denise Lund, this IDC Spotlight report on small businesses — adapted from existing IDC research — was commissioned by Vonage in May 2022.
About the study
How does UC benefit an SMB?
When cloud-based UC empowers SMBs, it shows. If yours was missing out on UC’s benefits, would you recognize the signs? Like struggling to enable remote work? Or afford extra capex? UC addresses these and more.
Improved efficiency
and productivity
for remote and hybrid teams.
Future-proof
scalability
Cloud-based tools for cost-effectively adding seats or features.
Remote controls and support via online apps and portals.
One place for voice, chat, and video-communications channels.
New ways to engage customers and differentiate from competitors.
Discover the benefits
Why should your SMB move to a cloud-based UC?
No technology keeps employees and customers connected quite like UC. But with all the technology out there, it might not be obvious if it’s right for your SMB. Any of these challenges sound familiar?
Remote work
Employees need remote access to communications services.
Minimal features
On-premises tech lacks a robust variety of extras.
Disparate tools
One tool for video. One for messaging. One for voice. None connected.
See what UC can do
Which trends are driving the SMB’s UC adoption?
What an SMB lacks in resources, UC makes up for in technology. Which might make you ask, "Can I afford to ignore trends like these?"
Investment in remote
25% of SMBs are prioritizing collaboration and video tools.
New connections
Traditionally “unconnected” workers need to work outside the office.
Omnichannel connectivity
Customers want to talk via mobile, voice, text, and more.
Increasing costs
Maintaining legacy voice services is getting untenable.
Dive into them
What can the right UC vendor do for an SMB?
The right UC vendor quickly stewards the SMB through its digital transformation. Easy. Anxiety-free. No disruptions. No wonder more and more SMBs are enjoying the fruits of a successful implementation.
Give you choices
Different departments? Needs? A UC vendor
can guide you.
Demystify integrations
Integrate UC into your existing apps — without anxiety.
Beat any challenges to ensure a successful UC implementation.
Offer strong support
Get your business communications up
and running fast.
Speed
things along
See if you’re ready
What steps should the SMB take next?
Sure, the questions above are important. But you don't have time to dwell on questions. Just time for quick answers. So here's the key points to noodle as you start your UC journey.
Make the first move
01
Recognize
the facts
UC drives communications with employees and customers alike.
02
Consider
your needs
Do you expect to grow? Integrate apps? Add a contact center?
03
Choose
your approach
Select a solution and provider who understands all of the above.
Download now
Discover the benefits
See what UC can do
Dive into them
See if you’re ready
Make the first move
About the study
Future-proof
scalability
Employee
satisfaction
Employee
satisfaction
Easy
management
Easy
management
Better customer
experience
Better customer experience
A single, unified
system
A single, unified
system
About the study
Omnichannel connectivity
Customers want to talk via mobile, voice, text, and more.
New connections
Traditionally “unconnected” workers need to work outside the office.
Investment in remote
25% of SMBs are prioritizing collaboration and video tools.
x
x
x
x
02
Consider
your needs
Do you expect to grow? Integrate apps? Add a contact center?
03
Choose
your approach
Select a solution and provider who understands all of the above.