Salesforce World Tour
ExCeL London | June 16
Tropic
Like It’s Hot
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Resource 04
Guillaume Calot
Marc Marchal de Corny
Rory Read
CEO
Fireside Chat: Perspectives On Industry Transitions
Wednesday, March 23, 9:00 AM – 9:50 AM - Main Stage
The enterprise communications industry emerges from two years of pandemic-driven disruption facing new requirements, new priorities, and new ways of relating to business units and end users.
Sit down with leaders from companies tackling elements of these new challenges, and hear about their vision for how enterprises can leverage technologies from the cloud to mobility, AI to video, to enhance the user experience.
You’ll come away with a strategic perspective on how the evolving industry landscape will impact your choices and how to approach the tools you have to work with in the new world of collaboration and digital transformation.
Sanjay Srinivasan
SVP & Chief Technology Architect
UCaaS Plus CCaaS: What's Real, What's Hype,
and What's Next
Monday, March 23 | 9:00am - 9:45am
As enterprises migrate UC and contact center infrastructures to the cloud, many may be inclined to explore integrating these two capabilities. In turn, many cloud-based providers endorse the idea that UCaaS and CCaaS should eventually be a single, cloud-based service that extends the unique features of the contact center to enable team collaboration to address customers’ issues.
How real are the opportunities for more tightly integrated UCaaS and CCaaS, and what benefits could your enterprise actually realize from such an integrated service? In this session, a leading industry analyst will be joined by a panel of subject matter experts to discuss when and how UCaaS + CCaaS could be a reality from which your enterprise could actually derive new benefits.
Savinay Berry
Chief Product Officer
PANEL DISCUSSION
Making the Composable Enterprise Real
Monday, March 21 – 10:15am - 11:00am
Learn about the feasibility of composable communications for the typical enterprise —what’s required to succeed and whether most enterprises are positioned yet to take advantage of this trend. You’ll come away with a better sense of what your business will need to do in order to implement composable communications.
Learn more about how Vonage and Service Cloud Voice create a better call center agent and customer experience and why our customers give us a 4.9/5 star rating on the AppExchange
Let’s meet up at Salesforce World Tour London
KEYNOTE
Communications and Collaboration: Making Good
on the Promise?
Monday, March 21 – 1:00pm - 1:45pm
Enterprise technology has reached new heights. But in some ways, it feels like we’ve just scratched the surface: UCaaS and CCaaS migrations are not yet the majority of deployments; CPaaS has yet to deliver on its promise; and AI still seems to be in search of use cases. Find out what it will take to push collaboration to the next level, and how businesses can benefit from improved communication technology.
CPaaS Part 2: Examining Different Approaches to Delivering CPaaS
Wednesday, March 23 – 3:00pm - 3:45pm
Communications Platform as a Service (CPaaS) providers vary in the ways they deliver services. During this session, providers will explain why their approach is the best for CPaaS success in the following areas:
• Integration capabilities
• Pricing structures and actual rates
• Low-code/no-code options for CX/EX
• Managed and professional services
David Bukovinsky
Principal Product Manager
Enterprise Connect Theater Session (Onsite)
Build Better Connections, Conversations and Engagement
Wednesday, March 23 | 1:30pm - 1:50pm in EC Theater 100
The rapidly changing business landscape presents new opportunities for companies to create digital communications interactions. Now, enterprises can turn notifications and transactions into meaningful conversations.
Learn about real-world applications for customer engagement solutions. Find out how businesses can leverage communications technologies to deliver next-level customer and employee experiences that are more engaging, interactive, and meaningful.
We’d love to learn more about how you’re using Salesforce today and where Vonage may be able to help you.
Book a meeting
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Customer Solution Architect
Vonage
VP API Partners
Vonage
Visit us at Booth #G8
Learn more
Learn more
Why Developers Embrace Vonage APIs for Salesforce
Send SMS and WhatsApp Messages in Salesforce With the Vonage APIs
Learn more
Learn more
Sign up today
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Embedding New Channels and Creating Innovative Customer Experiences Inside Salesforce with Vonage
POST EVENT WEBINAR | MAY 24, 11AM
During this 1 hour webinar, we'll dive into the Vonage Apex code, lightning web components and sample code to leverage the Vonage AI, Video and messaging capabilities to go beyond off the shelf solutions and application.
WHEN:
5:30 PM Till Late
Right Outside the ExCeL Center - ride or follow the Vonage TukTuks
WHERE:
Sponsored by:
The World Tour Yacht After Party Hosted By Vonage
After the sessions, network at the hottest party in town right outside the ExCeL Center.
SOLD OUT!
I agree to receive marketing communications and promotional offers from Vonage. Additionally, I agree to have my contact information,
including email, passed on to Salesforce for the purpose of following up on your interests.
Register now
Register now
Food and Drinks will be served.
