Service Cloud Voice Omni-Channel Experience
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Does this describe you? You want to:
Build a deeply-integrated contact center solution for Salesforce, with front- and back-office support across phone and video conferencing.
Manage, deploy, and consolidate multiple communications solutions — quickly and easily.
Grow revenue through conversational commerce and integrate activity with Salesforce, ecommerce and inventory systems, and payment gateways.
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Employee & Customer Experience
Hybrid Workforce
Conversational Commerce
AI Everywhere
Rory Read
CEO
Fireside Chat: Perspectives On Industry Transitions
Wednesday, March 23, 9:00 AM – 9:50 AM - Main Stage
The enterprise communications industry emerges from two years of pandemic-driven disruption facing new requirements, new priorities, and new ways of relating to business units and end users.
Sit down with leaders from companies tackling elements of these new challenges, and hear about their vision for how enterprises can leverage technologies from the cloud to mobility, AI to video, to enhance the user experience.
You’ll come away with a strategic perspective on how the evolving industry landscape will impact your choices and how to approach the tools you have to work with in the new world of collaboration and digital transformation.
Sanjay Srinivasan
SVP & Chief Technology Architect
UCaaS Plus CCaaS: What's Real, What's Hype,
and What's Next
Monday, March 23 | 9:00am - 9:45am
As enterprises migrate UC and contact center infrastructures to the cloud, many may be inclined to explore integrating these two capabilities. How real are the opportunities for more tightly integrated UCaaS and CCaaS, and what benefits could your enterprise actually realize from such an integrated service? In this session, a leading industry analyst will be joined by a panel of subject matter experts to discuss when and how UCaaS + CCaaS could be a reality from which your enterprise could actually derive new benefits.
Savinay Berry
Chief Product Officer
PANEL DISCUSSION
Making the Composable Enterprise Real
Monday, March 21 – 10:15am - 11:00am
Learn about the feasibility of composable communications for the typical enterprise —what’s required to succeed and whether most enterprises are positioned yet to take advantage of this trend. You’ll come away with a better sense of what your business will need to do in order to implement composable communications.
Salesforce said it, Dreamforce 2022, is about the Future of Communications and as a Salesforce leading partner for communications, we're excited to welcome you to the Vonage Hub where you can relax, hangout and learn how you can create the best employee and customer experiences through communications with Salesforce.
See Us at Dreamforce
KEYNOTE
Communications and Collaboration:
Making Good on the Promise?
Monday, March 21 – 1:00pm - 1:45pm
Enterprise technology has reached new heights. But in some ways, it feels like we’ve just scratched the surface: UCaaS and CCaaS migrations are not yet the majority of deployments; CPaaS has yet to deliver on its promise; and AI still seems to be in search of use cases. Find out what it will take to push collaboration to the next level, and how businesses can benefit from improved communication technology.
CPaaS Part 2: Examining Different Approaches to Delivering CPaaS
Wednesday, March 23 – 3:00pm - 3:45pm
Communications Platform as a Service (CPaaS) providers vary in the ways they deliver services. During this session, providers will explain why their approach is the best for CPaaS success in the following areas:
• Integration capabilities
• Pricing structures and actual rates
• Low-code/no-code options for CX/EX
• Managed and professional services
David Bukovinsky
Principal Product Manager
Enterprise Connect Theater Session (Onsite)
Build Better Connections, Conversations and Engagement
Wednesday, March 23 | 1:30pm - 1:50pm in EC Theater 100
The rapidly changing business landscape presents new opportunities for companies to create digital communications interactions. Now, enterprises can turn notifications and transactions into meaningful conversations.
Learn about real-world applications for customer engagement solutions. Find out how businesses can leverage communications technologies to deliver next-level customer and employee experiences that are more engaging, interactive, and meaningful.
Sweet swag.
Vonage does that.
Drop in and check out our demos at Booth #2113.
More demos, better swag.
Prizes are limited. Sign up today!
Book a demo
Book a demo
Recognition and award-winning solutions
• Salesforce Partner Innovation Award for Customer Success, 2020
• Salesforce.org Cross-Industry ISV Partner of the Year EMEA Award, 2020 and 2021
• Salesforce Premium ISV Partner, since 2009
• Salesforce Summit Partner, top 25 overall globally
• Proud contact center leader on the AppExchange, with 800+ reviews and a 4.9/5 rating
Book a meeting
Book a meeting
Say hello (and snag some swag)
See why conversational commerce is a huge revenue driver and get custom swag in the process at Booth #1107
The Vonage Hub is the place to rest, relax, and refuel. Then get ready for product sessions and customer and partner presentations + parties, giveaways, food, and fun.
InterContinental San Francisco
Grand Ballroom | 3rd Floor
Tuesday, 9/20 | 10:00 AM - 5:00 PM
Wednesday, 9/21 | 10:00 AM - 4:00 PM
Thursday, 9/22 | 10:00 AM - 4:00 PM
Hang out at the Vonage Hub
Join us at the Trailblazer Experience to learn what Vonage Communications APIs can do. We’ve got plenty of food and drinks, demos, workshops, keynotes, gaming, and networking opportunities:
DevCity at Dreamforce
MAP
Vonage for Service Cloud Voice differentiates in the market for its ease of integration, high quality audio, global telephony coverage, and omnichannel presence.
Speech Analytics in the Contact Center
Uncover key insights and trends across every call. Speech analytics can help businesses discover actions they can take to improve the employee and customer experiences.
The Ultimate Omni-Channel Experience
A seamless, integrated omni-channel customer experience. Utilize voice and digital channels, while enabling intelligent routing capabilities across all digital channels.
Data Driven Insights & Decisions
Vonage makes your contact center smarter. Enabling you with data from the conversation, agent experience, business outcomes and more to help you to drive the best engagements possible.
Sales Acceleration for Sales Cloud and HVS
Empowering sales teams to better progress or convert their leads.
API Empowered Communications within Salesforce
Enable Vonage Contact Center with real-time automated voice interpretations by leveraging Vonage APIs.
Unified Communications and Integrations
Creating better engagements by merging voice & data from Salesforce for sales, customer service and business productivity.
Video Meetings Everywhere
Enhancing Vonage’s communications by offering technology that enables virtual meetings - keeping folks engaged and face to face.
Better Engagements in Healthcare - Powered by Vonage & Salesforce
Come and see how well Vonage works with Health Cloud - leveraging AI, Video, Speech Analytics and more to create great experiences.
Seamless Communications with Teams & Slack
Creating seamless communications experiences while collaborating with colleagues.
Turn conversations into sales with Jumper.ai
Jumper.ai, an end to end Vonage conversational commerce solution brings you everything you need to turn your conversations into sales. We’ll show a complete buying journey that includes order management, payment and fulfillment with automated AI bots to human agent handover–all transacted while conversing through WhatsApp or FB messenger. The Jumper.ai Bot will also make external calls to Salesforce CRM to push and pull customer data in-channel to personalize the experience.
Enrich customer engagement with Conversations for Salesforce
With the Vonage Conversations for Salesforce app we’ll show how users can communicate from within Salesforce via SMS or WhatsApp and attach conversations to any Salesforce object (cases, contacts, account …or custom objects). The app works with Salesforce automation capabilities such as triggers and threads conversations across objects and data to present a 360 contextual view of the customer to help enrich the engagement.
Enrich customer engagement with Vonage AI Studio
We’ll show how the Vonage AI Studio virtual agent integrates with Salesforce Marketing Cloud to automate a marketing campaign. We’ll demonstrate the code-free flow builder that creates smart, conversation flows across messaging and voice channels. And you’ll see Vonage's in-house NLU (Natural Language Understanding) capture the context of conversations to further enrich customer engagement.
Secure Self-Service Options for FINS - Driven by AI
Vonage's ability to meet the needs of customers in Financial Services - leveraging AI for secure, voice authentication, self-service options and more.
Quantities are limited, stop by early.
Meet the Vonage team and learn all about our Salesforce integration
Connect with thought leaders and Salesforce experts on ways to drive customer success and innovation
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