Did you know?
If the care manager reaches the member, the first touchpoint in their relationship is a lengthy assessment of questions. While it was designed with the best of intentions, members find these surveys to be burdensome, as it requires a lot of their time upfront before they see value from the care management program.
During the assessment call, the member may not feel comfortable answering questions, may not have time, or may not have questions or issues in that exact moment.
Difficult to elicit needs
Did you know?
The care manager makes multiple attempts to reach the member by phone, which can be time-consuming and frustrating.
Phone tag friction
When members receive their survey assessment, they are also enrolled in a mobile welcome program that offers daily articles and encouragement on topics such as wellness, preventive care, and lifestyle management. As a result, members feel supported and engaged from the start. Plus, health plans can bring more members into the care management program, more effectively.
Deliver upfront value and engagement
Members receive a survey intake assessment, right from their health plan app. This allows them to share needs and goals at their convenience, in as little as 15 minutes. Designed to align with regulatory requirements, this survey helps care teams efficiently uncover insights so they can connect members with the personalized resources they need.
Elicit needs at scale, on members' own time
The health plan invites members to join a digital care management program that’s easily accessible through a free smartphone app.
Meet members where they are
88% of consumers said they ignore phone calls from businesses and unknown numbers “often” or “very often”.
Explore example assessment questions
When it comes to your health, what conditions are you living with?
Do you have a primary care provider?
Do you have concerns that any of the following will impact your ability to make decisions about your health?
In the past 2 weeks, have you felt little interest or pleasure in doing things?